Worst apt ever. I cannot see any of my transfers or account history. Some relative must made this since this has nothing professional.
I can no longer access my account on my iPad. First I was told I have to change search engines; did that; still no access. Then I was told I must have forgotten or typed in the wrong password or user name; not so because it worked on the bank’s computer when I went to my local branch seeking help, but didn’t work at home. Today bank personnel attempted to send me away with the recommendation to call the Help Desk. Already did that months ago to no avail. They gave me a ticket number with the promise that IT would contact me with a solution LAST YEAR. Still haven’t heard anything. I could go on, but I won’t - with anything. NOW I can’t even send my negative review.
Constantly need to update the app. App is basically useless, doesn’t tell you for days what the charges are or where they’re from. They will lock your card for any little thing. They actually don’t have better exchange rates, and there’s still international charge fees. The cards don’t have tap to pay in 2023. App is annoying to navigate. Worst bank ever, I’ll be happy to go back to my old one.
When I launch the app, it says it’s out of date. When I go to the App Store to download a newer version, only the old version exists and it is asking for my password but seems to be wanting my user name. And to top it off, the web site will not even load. It has Ben a complete disaster since the fielded three redesigned web site. They really need to get this fixed!
Developer Response
Thank you for your feedback on our app. We want to help resolve issues but need to do so in a secure environment. If you are still experiencing issues, please reach out to your local Community Bank or contact Customer Service at 00-800-2265-3279 or 1-800-239-9427, Monday -Friday 0100 to 1800 US CST (holiday hours may vary.)This is unacceptable. When I first downloaded this app, I could not get past the login screen. It would perpetually load nonstop; literally no progress no matter how long I waited. I deleted the app, checked the reviews to see I was not the only one having this issue. I figured I would download again later, surely the developers would see the mountains upon mountains of negative reviews and at least make the app functional. I waited THREE MONTHS to re-download and there is no change whatsoever. Why is the one app for the only bank that service members overseas use to rely on to pay rent not functional?? Just further proof that people do not care for the people who took that oath and fight for America’s freedom. I’m extremely disappointed with this product, if I could give it zero stars, I would.
I cannot find my last transaction...when I finally found it, I only saw the last transaction, other transactions not listed. Please revert back to OLD app. This is rediculous...if it's not broke don't fix it.
This app was an upgrade from the old app.
I had Bank of America, Community Bank is ran by Bank of America but it’s Bank of America’s brain dead comatose child who isn’t really comatose but brain dead but the doctor misdiagnosed so you wouldn’t think it’s that bad but it really is.
The original app was a 2 star dumpster fire. This “upgrade” is a 1 star dumpster fire. Difficult to use and navigate. The interface makes no sense. Why do I need to use an authentication password sent to my email every time I use Touch ID login in? It defeats the purpose of Touch ID login. But I don’t need an authentication password emailed to me when I used password login. It seems more likely my password would be stolen than my fingerprint.
Developer Response
Thank you for your feedback on our app. We value hearing from our customers and have included this feedback as a possible future enhancement. For any additional assistance, please reach out to your local Community Bank during operating hours or contact Customer Service at 00-800-2265-3279 or 1-800-239-9427, Monday -Friday 0100 to 1800 US CST (holiday hours may vary.)There is no way to see what’s going on in my account other than bills that I personally set up to be paid. I have to guess at what’s been happening since daily transactions don’t populate. Why are your apps such trash? You didn’t create a better app you just gave the old one a worse facelift.
Developer Response
Thank you for your feedback on our app. Transactions are visible on Community Bank accounts after processing is completed. For assistance, please reach out to your local Community Bank during operating hours or Customer Service at 00-800-2265-3279 or 1-800-239-9427, Monday -Friday 0100 to 1800 US CST (holiday hours may vary.)
Berm an
Bro-kin
krissybk
bryansimpson64
NoH_J-Raw
sisi mom
Rexyroo25
superhellafresh
Hannah_Lynn_1234567
Nate.Durand
