Leave a Review BlueLA by Blink Mobility
Needs Improvement On App Performance
After using Blue LA Blink Mobility for over a month, I find the overall experience positive. However, the app frequently crashes, often necessitating calls to support to end a booking, which happens almost every time I use a vehicle. Despite this issue, the app is generally good.Jhurts25
“End Ride” button does not work
The “End Ride” button is essentially unusable in the app. This is something that supposed the development team is working on. As to when that will be resolved, customer support cannot say. Each time I have to end the ride, I have to call customer support, wait on the line, hope the call volume is low, and then speak to a representative to end the ride. On days when the call volume is high, each additional minute on the phone is added to the bill. One can request to get this amount taken off the final bill but of course that requires tracking how much time you’ve spent on the phone and also waiting for a couple of business days to get the money refunded. Ending the ride on a timely basis is an integral part to the experience and hopefully this gets resolved soon.Show lessVC-13
Developer Response
We're sorry to hear about your negative experience with our app and service. We understand your frustration, and we're actively working on enhancing our app's usability and overall service quality to ensure a seamless experience for all our members. If you have specific issues you'd like to address or if there's anything else we can assist you with, please email us at Support@BlinkMobility.comTerrible App and Customer Service
The app always crashes and no one ever answers the phone to help you out. I’ve been standing next to the rental car trying connect while being on hold for the 15 minutes.TreWilliams
App Car Connection Issue
Lately, I have had a hard time getting into the cars. I’ve been using the service for about a year now and really like it but the checkout process becoming so dysfunctional is an issue. “Approach the Car” leaves me standing beside the car for 10+ mins. I’ll try to close and reopen the app and turn airplane mode on and off. But to no avail, I still can’t get into the car.Show lessRL2314
Developer Response
Thank you for your feedback. We're sorry you have been having app issues. Please email us at Support@BlinkMobility.com so we can take a look at your account. Also, please ensure you're using the latest app version. Thank you for your patience and for being a valued member of our car sharing community.Service non existent
Unable to sign up for a blink mobility account called customer service and they offer no help except no accounts are being approvedsffashionboy
Developer Response
We're sorry to hear you had a bad customer service experience. We had a temporary hold on membership approvals and all new sign ups were put on a waitlist during that time. Please email us at Support@BlinkMobility.com so we can help you get started. Thank you for your interest in our service and your patience.App is way better than before
I love this service. It has given me so much freedom in LA when before I was left with asking for rides, paying wayyy too much for ride share, or spending too much time on the bus.
The app, and technical side to this service, needs a lot of work and I hope as a both public-private initiative there is money behind this project. Most of the time, I need to call customer service to end a rental and I definitely have been incorrectly charged for the time it takes for me to successfully end a rental. However, the customer service has ALWAYS been helpful and understanding. I think that’s where they have figured it out.
They KNOW there is a lot of hiccups in this service so to have customer service that is kind understanding and HELPFUL is SO VALUABLE. I am sticking around because I know this service will change lives in LA because it’s changed mine.Show lessN1996:)
Developer Response
Thank you so much for your feedback and for your patience as we work towards improving those hiccups. We are glad to hear the service has had a positive impact on your life. It is our intention to continue to improve the app and car sharing experience for our LA drivers. We are grateful to have you as a valued member of our car sharing community.Great Idea, Terrible Execution
The idea of this app (and the drive share service) is great. The execution is terrible. The app never works. It will crash unexpectedly and not let you log in for days, saying you don’t have a membership. It will say cars are available when they are no where in the area. The Bluetooth won’t connect once you do find a car available. When you try to end your rental you it crashes and won’t process so you end up on the phone with customer service. They will tell you they can cancel the ride but you will have your account placed on hold while they review the incident and then never get back to you. I’ve tried to used this service at least ten times and each and EVERY time, I have an issue and end up on the phone with customer service. The biggest being finding an actual car that’s available (the app shows random cars that are not at the station and the ones that are at the station are not vision the app), when you call, customer service can’t locate the right car either. Other main issues are ending the rental, and the phone not connecting when you do find a car at a station. All around horrible customer experience. It’s a shame because I’d pay more for this car share service if it actually worked. Uber or a different company who knows how to execute should enter the space and put these bums out of business.Show lessSolomon’s Powers
Developer Response
Thank you for your feedback. We are sorry for the issues you have experienced with our app and service. We are interested in learning more about the issues you are experiencing so we can work on resolving them. Please email us at Support@BlinkMobility.com. Thank you for your patience as we work towards improving our service.THE APP!!
The app ALWAYS crashes when it’s time to end the rental. Then you call Customer Service and you end up holding for the longest time, and the only way to get reimbursed for that holding time is to ask for it. Now, they supposedly have better software, but the app still freezes and whoever the app developer is needs to be fired, point blank; the company is good about refunds once they investigate your situation, and they are good at communicating with you by way of email, but God forbid if you can’t end the rental and you have to wait until the next business day for someone to come to the office to read your email because all that time you’re still being charged, and now they’ve added TAX to the fees and other little penalties. They have some new cars, a fleet for 2023 and they ride wonderful, as well as the older ones. There’s never any problems that I can remember with the car itself, but it’s always the app., even with new management and a new overhaul , the app is still trash! That’s all. I could go on and on considering some of the bad instances I’ve had in the middle of the night standing, holding on forever waiting , or early in the morning trying to end the rental and standing, waiting, & holding, as I run late for work and forced to abandon the car as the ticker continues charging $.20 by the minute…PLUS TAX.Show lessSir SAGE
Developer Response
Thank you for your invaluable feedback. Sorry to hear about your difficulties ending your rental. We'd like to hear more from you and make it up to you. Please email us at support@BlinkMobility.com. We also understand that tax charges can be frustrating, but unfortunately, we are required to adhere to tax requirements and can't change this. We are glad that you like the vehicles, and we thank you for your patience as we actively work on making improvements to the app.Great Use Service
Blink’s service is much easier and convenient than owning a car in a metropolitan city - which already is such a huge undertaking on its own. Ty 🚙MXFARRAR
Developer Response
Thank you for the amazing feedback! We're thrilled to hear that our service is making city living more convenient for you. Our mission is to provide a hassle-free and sustainable alternative to car ownership. Enjoy the ride!Just take ubers, save yourself the headache
Been a frequent customer for about a year now. Starting off, the first app really sucked but was somewhat tolerable because customer service made up for it. This summer they switched to a new app that is somehow 10x worse. Be prepared to waste your time/money showing up to stations that don’t actually have cars, and just know ending your trip will be equally as stressful because the app/stations never let you end the trip and you end up being charged more because your meter runs up during all this. I’m just going to start taking ubers, this app has wreaked havoc on my mental health and completely ruined my day most times I’ve used it.Show lessgxnie
