Leave a Review BlueLA by Blink Mobility
Customer service
I’ve used this app for over a year, maybe 2. Years. The app was so amazing. It was perfect. But over time it has gotten so terribly bad. I remember customers serving was in Arizona. Now I believe it is a different country now. Customer service is terrible and they do not know anything!! Be prepared to hold for 20 minutes or more. The app no longer works like it use too!!! It shows you cars that are not available. You won’t know it’s not available until you get to the location and the car might not even be there!! Whatever the higher up people are doing is Ruining and the service the app all together! Not that these reviews matter but just know it’s badShow lessDisapointd kid
Developer Response
Thank you for being a loyal user of our app for the past few years, and we sincerely apologize for the recent challenges you've encountered. Please know that we're actively addressing these concerns and working to provide a smoother, more accurate experience. Your feedback is crucial in helping us regain your trust, and we're committed to improving both our app and service. If you have specific concerns or need further assistance, don't hesitate to email us at Support@BlinkMobility.com. Your continued support is appreciated, and we're determined to make things right for you.They can’t get it right
Terrible app. This is the second version of the app and it’s still pathetic how they can’t figure it out lol. Don’t bother trying this service. Your health is not worth the frustration of dealing with their incompetencecor3ntin
Never works
Truly a horrific app and service - no point in spending money on LA car shares if you can’t even get into the car to use it. Great idea, absolutely horrendous implementationRghabchi
Developer Response
We're truly sorry to hear about your negative experience with our app and service. Your feedback is important to us, and we're committed to making improvements. We understand your frustration, and we're actively working on enhancing our app's usability and overall service quality to ensure a seamless experience for all our members. Please know that we take your comments seriously, and we appreciate your patience as we work towards a better car sharing experience in LA. If you have specific issues you'd like to address or if there's anything else we can assist you with, please email us at Support@BlinkMobility.comGood concept but app is so much worse
It’s really upsetting how customer service has gotten worse. I don’t think it’s ok to have me rent a car and then standing with my purse in the middle of the night in Los Angeles because the app is crashing and customer service can do absolutely nothing to help despite being charged twice already. Who has money for being charged twice and still not being able to use the service!?? What’s the point of customer service??? Update: I used the app a few more times after this, was still double charged each time and vocal to customer service about the development of the app and how bad it was charging twice. Account was suspended without any reason and without a refund.Show lessJackieamcm
Developer Response
UPDATE: Please email member services at Support@BlinkMobility.com so we can look into your account and provide you a refund...Oh no! We agree, it's not ok for you to be standing out at night like that. We want you to know that we're making changes to customer service within the next week to prevent events like this from happening again. Please email us at support@BlinkMobility.com so we can adjust any incorrect charges. Thank you for your feedback and we hope you give us another chance and get to experience the service the way it was intended to be enjoyed.Incorrect Inventory & Poor Customer Service
I’ve been with BlueLA s for several years even before this merger with Blink Mobility. Things have just seemed to go downhill with this most recent app switch. Cars are not accurately depicted in the app. Calling for support and I’m being taken in a loop. Been waiting nearly ten minutes. This is terrible.Show lesspostpostup
Developer Response
We're sorry to hear that you're not satisfied with our app and customer service experience. We value your feedback and are committed to improving our services. Please share more details about your concerns via email at Support@BlinkMobility.com, and our team will work diligently to address and resolve them. Your input is invaluable as we strive to enhance our members' experience. Thank you for your patience as we work towards improving our service.Never use it
I gave a benefit of doubt even after seeing all the bad comments but I had so much trouble ending my ride. I ended up paying more bc I couldn’t finish my ride on time and the customer service wasn’t helping all at. It’s my first time writing a comment for an app and this means how bad this service is. NEVER USE IT!!Show lesssomese__
Developer Response
We're sorry you had a bad experience with our service. Please know that we are making changes to customer service within the next week to ensure members get the help they need. We will be happy to adjust any incorrect charges made to your account due to app issues- please email us at support@BlinkMobility.com so we can help you with this. Thank you for taking the time to provide us with your feedback.Good concept but app is so much worse
It’s really upsetting how customer service has gotten worse. I don’t think it’s ok to have me rent a car and then standing with my purse in the middle of the night in Los Angeles because the app is crashing and customer service can do absolutely nothing to help despite being charged twice already. Who has money for being charged twice and still not being able to use the service!?? What’s the point of customer service???Show lessDeveloper Response
Oh no! We agree, it's not ok for you to be standing out at night like that. We want you to know that we're making changes to customer service within the next week to prevent events like this from happening again. Please email us at support@BlinkMobility.com so we can adjust any incorrect charges. Thank you for your feedback and we hope you give us another chance and get to experience the service the way it was intended to be enjoyed.Garbage
Never connects to the car no matter how hard you try. Waste of time. Ive been late to two appointments because of this.Ed Mbe
Developer Response
We apologize for the issues you've encountered with our app, resulting in delays to your appointments. To help us address this matter efficiently, please send us an email at support@BlinkMobility.com with more details about your specific experiences. Our team is committed to resolving these connectivity issues promptly, and your input will greatly assist us in this process. We appreciate your patience and value your membership.This app is deeply stupid and will end up costing you more money than it should
If you have trouble ending a rental, getting customer service to do it for you may take 5 minutes, or it may take an hour. Or they may never answer the phone, charge you $100 for a 5 hour rental, and take forever to issue your refund.vesselforart
Developer Response
We're truly sorry for the frustrating experience you've had with our customer service and rental process. We take your feedback seriously and are actively working to improve our customer support response times and rental procedures to ensure a smoother and more efficient experience for all our users. Rest assured, we will investigate the specific issues you've mentioned and take the necessary steps to prevent similar incidents in the future. If you haven't done so already, please email us at Support@BlinkMobility.com. Your feedback helps us learn and grow. Thank you for your patience and understanding while we work to improve our service.My application been pending for 2 weeks
My application been pending for 2 weeks you guys said everything updated but it’s still not working.AFA253oi
Developer Response
Sorry to hear this. Please email support@blinkmobility.com so we can look into your issue and better assist you. Thank you for your patience as we actively work to improve our service.
