Leave a Review Illinois Lottery Official App
Poor experience
This app is very behind on what it should be. I have tried contacting customer support and I have received zero help. Right from the start, will not accept bank information, and doesn’t allow any withdrawals other than check form. Yes I’ve tried multiple accounts that do allow money to come in through this app. For some reason even when I withdraw through check (forcefully so) it’s been pending for 4 days now. Also I noticed you are restricted on what you can see on your account unless you have funds to play games. I’m willing to take some advise on these problems since the customer service has been a joke.Show lessWayneReed44
This location detection isn’t working
I’m clearly in the state of Illinois and no where near another state border, but the last few night I get a random error that says I can’t purchase before I’m not located in the state. I’d be in the exact location I bought online last week. I’ve even tried using via wi-if or just my phone’s GPS. Even though the app on my phone clearly shows my location as being in Illinois, this app incorrectly states I’m not. Since the app was just updated last week, it appears there was a bug in the latest update that screwed for the location detection part.Show lessSz514n
Simply garbage
Nothing is more aggravating than to bend over backwards to spend your money. This app is garbage. It is only good for a single use. Once I return to the app a completely different app magically appears that somehow manages to keep my login information while dumbing down its own functionality. It’s still an Illinois lottery site, without the scanner and all features are pushed to a drop down box at the upper left corner. The original site as advertised in the apps store only comes back after a complete deletion of everything followed by a complete reinstall which, you guessed, it only lasts after a single use.Show lessStubbs416
Haven’t been able to use since the update
The app was great, especially in this time of wanting to go out for frivolous reasons. I loved it - cheap entertainment. Now it get stuck on the “loading “ page and won’t open, even after reinstalling. I’d gladly give five stars… if I could use the app.********** IMPORTANT*********** They’ve fixed the issues! No settings changes needed. It’s nice to see developers responding so quickly! Back to playing… “Show me the money!” 🤣Show lessChaos862
Need to delete and re-install app just to work
Hello Developers, please take time to look into this app again because it’s not working properly. Also the numbers won’t show on the 2nd time you will play.
For now, what I do is delete and re-install just to work. But will keep on freezing on the “Please Wait” white screen anyway after not using it for a week or two.Show lessKatpuri
Sign- in problems
This is a great app which I enjoy using except for the fact that it has sign in problems. The facial recognition does not always work properly. when I open the app it will not allow me to use facial recognition until I go to settings each time and disable and re-enable it every time. If this is a security feature then the customers should be made aware of it otherwise it’s very frustrating to have to use Settings each time I want to sign in using facial recognition. Maybe this is just a quirk that can be worked out. Thank you for the opportunity to comment.Show lessDJ20202020
apple pay does not work
Generally, the app works fine.
To deposit money, the app offers apple pay. Unfortunately it never works. It returns an error telling the user to contact their bank. Strangely enough, when making the deposit with a credit card of the same bank apple pay is linked to, it works. This is the only app I ever had a problem using Apple Pay with on my iOS devices. Thus it must clearly be a problem with the app.Show lessTgjazz
Worst App Ever
Approximately a month or two ago the app was “upgraded” and it went from a really great, super well functioning, user friendly app and became the worst app that I’ve had the displeasure of dealing with. Once the “upgrade” was installed I couldn’t log in at all and had to change my password because I couldn’t remember the old one and the thump print access was no longer letting me in. So I changed my password and since then I definitely don’t have the ease of use of my thump print access anymore and I can’t seem to find anyway to reestablish it. The other major flaw since the “upgrade” I have to actually reboot my phone at least once or twice a week to be able to successfully log in, the screen either goes to full white or it says “oops, it’s a 500” whatever that means? I have no idea other than it means to me that I have to reboot the phone again in order to do the simple task of logging in. I’m a daily player and this is beyond frustrating! I use many apps on my phone on a daily basis, this is the only one that is causing these sorts of problems.Show lessBummer app dude
Developer Response
Hi there, Thank you for the thorough review of our app and the areas of improvement. We'd love to get some additional information from you regarding the device and operating system you are using. Could you please send an email to AppFeedback@CamelotIllinois.com with those details as well as any screenshots you might have? Thanks in advance for this information. We appreciate you sharing these details with us so we can continue to improve the app and your experience.Glitch
You can’t select a past winning date and jump to the date to see the past winning numbers for that day. I like to research past winning numbers. I use to be able to do this for pick 3 & pick 4 especially but now if I select a day, month and year it just stays on the same page. Unless you use the back arrow which could take hours if you trying to check past winning numbers from 5 years ago. Please fix this. Other than this malfunction the app it great!Show lessTey_lan23
Lacks basic functions
This app needs work.
#1 The cart button is not constantly visible. After adding a purchase to your cart and then leaving that screen to do anything else, it’s impossible to get back to the cart. There’s no button anywhere. 99% shopping apps/sites known to man have a cart button that is constantly visible.
#2 The menu bar at the bottom disappears on some screens and it’s impossible to get back to the main screen without hitting BACK - BACK - BACK - BACK - BACK - BACK - BACK - BACK - BACK - BACK - BACK.... annoying right?
These are BASIC functions that any low rate developer should be able to figure out.Show lessxhmv7
