Leave a Review Illinois Lottery Official App
AWESOME
Great app never any problems with it the login is really fast and let you use all the standard security features like pin fingerprint when you’re in a hurry it gives you that last couple minutes to get your numbers and we’ve all been there before You get to the line to many people and you have like three minutes to get the numbers in before the machine shuts off ,with the app you don’t have that problem just put your numbers in and you’re good to go quick and effortless Plus it gives you the option of re-playing numbers that you’ve played before so if you played them on Monday and it’s Tuesday and you want to play if you’re playing the same numbers you can just choose replay and it will put all of them back in there for you awesome great great app I love itShow lessdreaming of your next hook set
Easy And Fast
I just want to say I enjoy this app because I can lay in the bed and patiently decide my numbers. No long lines, no rude tellers and it’s fast and easy! The only con to this app is... when you upload money to your wallet, the money comes out right away. When you win it takes 3-5 business days to retrieve you earnings. It’s not a big con but it would be nice to receive the winnings into the bank account with the same speed. Great app tho🔥🙌🏾Show lessBlazeingmoon
Not at all like purchasing from retail even though that’s what they advertise
I added funds to my account to play the mid-day “pick 4” daily draw at 11:26AM before the drawing. The app withdrew from my account at 11:30AM but it was only for the evening drawing and not for the mid-day drawing, even though the mid-drawing is at 12:40PM. I had the winning numbers in the exact order but since the app only withdrew from my account for the evening drawing, I did not get to win. I intentionally made a deposit over an hour before the mid-day drawing so I could play it. Don’t make the same mistake I did and buy your tickets in store if you want to make sure you’re in the game you’re paying for. I called the support center and they basically told me I’m SOL and should’ve bought a ticket in store instead. Using this app costed me $5,000. They also don’t state any rules regarding the use of apps on the Illinois Lottery website meaning they can screw you over whenever and however they choose. Useless app.Show lessIL lottery victim
This was an upgrade?
This app is awful. First of all, what’s the deal with requiring money to be deposited before I select numbers? No one goes into a store and gives the cashier a bunch of money and then selects items off the shelves. But ok fine! I deposit the money and then I go back to powerball and find that all of the numbers I picked are all gone. I have to start over.
I go back, once again, pick sets of numbers. Ready to go with my money that’s already been paid for something I haven’t purchased yet. I try to finalize and I’m told that I can’t purchase because I’m not in the state of Illinois. I’m in Bloomington in the heart of Illinois! And yes, before you ask, I allowed the app to detect my location and all other apps and devices show me living in Bloomington.
And one more thing, why did the app wait until after it took my money before it decided to determine that I’m in another state?
After I wrote up this review (and before I hit submit) I tried to buy again and it apparently got my state right and it worked. But still not very customer friendly. But it’s state government, so why should that be a surprise?Show lessBillC3308
Horrible Application on iOS
Do you actually have a mobile app development team? Do you have anyone that understands good UX design? This might be the worst iOS app I have ever used. Location services do not work unless you are on Wi-Fi, the navigation is experience is terrible and does not follow most application design standards. Often the only thing a user can do is quit the application and start over. Of all things, why do you have a button for me to “download the app” — from inside the app? Can you explain how that makes any sense at all? Your catch phrase is “Illinois Lottery, anything’s possible” — except creating a usable iOS application to purchase Lottery tickets.Show lessLoggy1964
Why contracting-out government services doesn’t work
This app couldn’t be worse. There was NOTHING wrong with the old app, but they hyped the “new, improved app” for more than 6 months. And it is a flat-out failure. It is built upside down.
Upon opening, all you really can do is choose numbers or make quick picks. You’re not signed-in yet, that option is not available. The next step is to pay. But you aren’t signed-in. So you sign-in, and your chosen numbers are lost. You must choose again. Now you need to pay. But it won’t just accept a payment, you have to put funds on deposit, a wasted step. But you go ahead and add funds to your account. Of course, your chosen numbers are lost again. So you choose your numbers for a third time, and you’re done. But wait. You wanted to play two different games. You just bought your Mega Millions ticket. To get a Powerball ticket, you have to start over. First-off, whoever approved going live with this new app should not only be fired, but should be sued. This couldn’t be any worse than it is. A disaster.Show lessMickeydid
DON’T GIVE ILLINOIS AN INTEREST-FREE LOAN
Since we now are required to deposit funds on on the app in order to purchase lottery tickets, Illinois is no doubt hoping people will maintain a balance greater than what they need for immediate purchase. This , in effect, provides Illinois with an interest-free loan from the balance of any unused funds. I also wouldn’t put it past them to expire balances that have sat unused too long, thereby forfeiting those funds until you go through some painfully convoluted process to recover those funds. If enough people don’t bother with that process because they would only be sacrificing a few dollars the state stands to profit greatly. So, only deposit what you need for your current purchase.Show lessSpauldingBusey
Junk
Downloaded the app so that I didn’t have to run to the store every time I wanted to play the lotto. Unfortunately, after creating an account, they claim they sent a “verification email” to the email address I used to create my account, with steps to follow to complete the registration process and to be able to start using the app. The email link is supposed to be valid for 4 hours, however, I never did receive the email. I even clicked the “resend link” button to have the link sent to me again, and still, NOTHING. You’re better off just purchasing tickets at your local participating stores and forgoing this junk app.Show lessLDUBC4me
Bad app
Scanner works as well as a wet blanket. Whoever wrote this app loves red tape. Multiple steps to buy a ticket. Multiple sign in requests. Super fast time outs. You must now fund your account before you can buy so in that sense another set of multiple steps to pay. You can’t add to a cart then choose more tickets , you are forced to buy after each ticket so more multiple nonsense. Find the app designers and shoot them, or let them do a job they are more suited for, like washing dishes.Show lessArchieann
Change your settings
My previous rating was a 1-star, but I have since updated it to 5-stars after some troubleshooting. I read dozens of the reviews (all 1-star) with common problems. Most, if not ALL of these problems can be solved by changing your settings either on your phone or computer (browser settings) to allow the Illinois Lottery to access your location. On the iPhone go to Settings > Privacy > Location Services. Make sure you allow the Illinois Lottery app access (if you have the app) otherwise you will have to adjust your browser settings (use Safari or google chrome) and again make sure your browser isn’t blocking the Illinois Lottery website (on your iPhone; go to Settings and scroll down to your browser). Turn off “Ask Websites Not To Track Me.” You will be able to scan tickets, your numbers will not disappear and you will be able to play multiple lines and check out. Once your (location) settings are adjusted the app and website work without a hitch. I understand how frustrating it is and I hope this helps. By law the Illinois Lottery must confirm your location in the state at the time of purchase.
P.S. the scanner will not work on any old lottery tickets only new tickets after the upgrade.Show lessmn2014
