Leave a Review Illinois Lottery Official App
Poor excuse for a updated app
My wife had been a avid user of your old website, but since the new app has came out she can rarely get on it. It won’t let her finalize the purchase.
So I try my app an it tells Me to update my app an it tells me wrong password. So I try to reset my password An it’s a joke. By the time you get the link back in a email it’s expired.
Guess this is a good one for us to save our money.Show lessJon Shall
Give us the old app back
The new app is extremely frustrating. The old app was much more user and time friendly. I dislike how complicated purchasing tickets is now. The hassle of having to first deposit funds is frustrating, because it takes additional time to add funds then go back and purchase tickets. Also I do not like that the minimum deposit is set at $10. I don’t always want to deposit $10 in the account, some days I only want to buy $2 or $4 worth of tickets and not commit to a $10 deposit. The new app has caused me to purchase less lotto tickets and has annoyed me to the point that I don’t find playing the lottery games fun or enjoyable anymore, and now just choose not to play. Whoever approved the new app features, please rethink how functional and customer friendly the old app was. This is a disappointment.Show lessVesperTru
Old app was wayyyyy better!!
This new app is terrible!! The old app only needed the scanner added was all!! You use to be able to get your pic 3 for however long and it would put it in you account!!! I’ve been screwed on this new because it takes the money out daily don’t know if you have enough money or not!! My pic 3 came in last week and I thought I already paid for it and it said I didn’t have money in there!! This app is a joke!!!!
Justin AllenShow lessFastFreddyAllen
No Face ID for iPhone X and other annoyances
What a PITA to login every time. (Do they want people to use this app or not??) They support Touch ID but not Face ID, which is on every new iPhone. Please fix this. The best thing I can say about this app is that you can use it to scan tickets that you physically purchased in a store.
Update: After using it for a couple weeks I find the “Results” button to be horrible. It feels like the app is dead, that’s how long it takes for the results to display. You wind up tapping it several times because it does nothing. Why not preload in background so when you press the button it responds instantly? This is not an app, it’s a web browser with a cartoon interface.Show less@pasq
Awful. Wow.
The old app was outdated, but at least it was an app that worked. This is a web page so the app is just a glorified browser (it’s only a 10MB app)... there is almost no difference between the app UI and mobile browsing UI so even if it is the right resolution it still feels more dated when I have a loading bar going across the top to change content. It is slower, and less intuitive than the last one. Super annoying how it takes about 5x as long to quick pick multiple lines for a purchase. It’s a major step backwards. Doesn’t even seem to support Face ID. Not sure what the huge update was really about but it’s way worse. You have to load money into a wallet like your iPass or CTA card with deposits instead of making actual ticket purchases. Hopefully the desktop version works better.Show lessPShea1
Horrible Update That Still Doesn’t Function
The new version of this app is absolutely terrible; a perfect example of form over function. First, for months the app has not worked for purchasing unless logged into WiFi and it STILL DOESN’T WORK in the new version. You can no longer purchase tickets directly from your bank account, now you first have to put money into the lottery app before being able to make a purchase, which is a huge PITA. After buying tickets you now have to back out through multiple steps to get back to main page to buy tickets for a different game. The prior app was far more efficient and user friendly. I could put tickets for three different games into the cart and check out all at once, which took 30-45 seconds. Now you have to complete purchases for each game before paying back to buy for a different game. It would be faster to go to a physical location and buy the tickets than to use this worthless app. which can’t EVER verify your physical location. Instructions? Nope. Someone somewhere decided pretty pictographs and icons would be better than actually having an app that was functional and user-friendly.
This app is a complete fail with no redeeming qualities.Show lessblack_and_gray
The new Release
So far I am hating the new app release. Sorry team, I’m sure you all worked hard to release this upgrade. The UX/UI is terrible. Some functionality is lost also. There is no cart? So I can’t save my selected numbers, go to another part of site and still have my selection saved. I have to buy each lottery type and check out separately, then go back and play the next one? I liked being able to place Powerball, mega, and lotto in my cart and THEN check out. Seems like a lot more work now. When playing powerball, the first numbers all show, but to see the actual power ball selection I have to scroll down. Unnecessary step in my opinion. It’s only the first day but I’m disappointed. I was looking forward to a big improvement in this release.Show lessmusz
New update needs kinks worked out
The new app is not yet 100% functional. You need take an extra step and deposit funds into your “app account.” Although it was funded immediately, it’s still an extra step I have to take and is therefore another time killer. Apps are supposed to be convenient, not a burden on the user.
I’ve never had issues with location services (like some people mention) on the last app version, but am experiencing location service problems with the new version. Consider deleting the app and reinstalling before going through the purchase process only to be denied and leaving you frustrated. All functions are still a crapshoot. Adding an Extra Shot may cause the app to freeze crash. Then you have to start over. Rinse>repeat.
After four failed attempts to use the app, I finally just logged in from Chrome and used the desktop page.Show lessjulie25or624
Developer Response
Hi Julie, thank you for your feedback on our app. Since you left this review we have had many releases to address some of the issues you brought up in this review. We hope that you will update to the latest version and let us know what you think. If you are still experiencing issues, please email us at AppFeedback@CamelotIllinois.com so we can assist. Thanks again!Total fail on new app
I cannot believe that you get get so much wrong with an “upgrade”. The old app was a bit dated but I could do everything I wanted with it. Below is just a sample of my complaints:
- You have to make a deposit to you account before you can purchase a ticket instead of just purchasing what you want with the credit card on file.
- A minimum of $10 can be deposited in account. So, if I have some money in the account from winnings but not enough for the next drawing, it doesn’t just charge me the difference like in the old app but instead I have to deposit at least $10 in my account.
- Doesn’t have a shopping cart where you can purchase all of your tickets in 1 transaction.
- Requesting quick picks takes more steps than before.
- I used to get emails with my numbers sent to me immediately. Unless it’s on a 3+ hour delay, it doesn’t appear that emails are sent anymore.
All in all, this is awful app. Bring the old one back!! The only reason I selected 1 star is because it won’t let me select 0.Show lessThe original pmac
Old app was better (and that’s saying a lot)
It pains me to say this, but the old app was better. It was easier to get funds in and out, I could purchase multiple drawings of different games (I.e. buy one mega millions, one power ball and one lottery ticket at the same time in a single checkout). Now I have to buy each ticket individually and so far I’ve only been able to purchase one mega millions ticket. Every time I try to buy a powerball ticket it just says “something went wrong”.
I’ve had the app for 30 minutes now and I’m already so frustrated it makes me wonder if this was even properly beta tested before it was rolled out. There was an easy selection process that was user friendly in the old version with a “check out” feature. That isn’t on this version, or if it is, it’s certainly not easily accessible.
All in all, I had higher hopes for this new version but alas it is a big disappointment.Show lessPanzerman3
