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So thankful for this app!
I’ve had this app downloaded for about a year, but haven’t had to use it. I’ve been so sick the last couple days. My doctor has been dodging my calls and I really didn’t want to go to the ER (it wasn’t an emergency, I’m just sick) I decided to give this a try and I’m so glad I did! I saw Dr. Lim and she was seriously the SWEETEST woman ever. She listened to me, asked me questions and was very thorough. Made me feel extremely comfortable and like I’ve known her my whole life. She’s wonderful and I know if I need to use this again, I’ll be looking for her, haha. I definitely suggest this app, especially if you can’t get into your doctor and don’t want to go to the ER (if it’s non-emergency*) 5/5 stars!Show lessMarcieAnn1991
Developer Response
Thank you for letting us know! I'm very glad to hear about your positive experience with Dr Limwon't let me message my therapist
I've contacted customer service 3 times & they have not emailed me an answer or solution to message my therapist directly through Amwell. The 1st reply did not seem like they even read my question - they only emailed me how to start my appt with her when we met.
I emailed again to ask HOW to message my therapist b/c I can't find her by search to get more options.
The profile that pops up when I click on our appt time only gives me the option to cancel, but there is no way to message her directly.
I'm very disappointed with them not reading my actual question & providing a solution!
I also dislike that it isn't tailored to only therapists that accept my insurance! I almost booked an appt with a therapist that didn't accept my insurance. Luckily, I could cancel up to the last minute without having to pay a fee of any kind.Show lessbestvaluetutor
Updated: excellent customer service
Before I used this app I went looking for a review like this, but didn’t really find one. So I’ll specifically mention that this is not a service for help with migraines. They will just say, I can’t help you on this platform, you need to see a neurologist. I’m trying to get them to give me at least a partial refund, since I didn’t receive any service at all, but I’m not terribly optimistic. I’ll update my review if they do offer a refund of some type.
* update * I explained my issue and they’ve offered a full refund. This is generous, since I did spend time talking to the doctor. I was hoping for a partial refund. I’ll definitely use this service in the future, for other issues.Show lessfgtdvbnhgdfhjmhgdwdghjk
Developer Response
Hi there — I apologize for the complications. I'd suggest reaching out to Social.Media@amwell.com for next steps. Please write "Amwell follow up question" in the subject line. Thank you.Dr. Gray
My Dr. was very nice and professional. Because of the photos I took he was able to diagnose my pink eye in 5 minutes. He was quick and to the point, I really liked him. This service is awesome for issues like Pink Eye, because it made it possible for me to be seen by a Physician, without having to risk the Dr’s. Office during the Coronavirus outbreak. I would recommend this service for a number of conditions that are fairly minor, or even to do a coronavirus screening. However, if I was having any serious symptoms I would just go to the ER, less serious but bad enough-Instacare. Pink Eye is very contagious, and like coronavirus, it isn’t something I want to spread. I hope this type of service grows in order to eliminate the need for going to the Dr’s office, especially when you you aren’t very contagious. Pink Eye has made me feel self conscious, it hurts, and I don’t want to keep my eyes open. I think this is a great way to get screened for covid-19 also, cutting down the unnecessary spread so we can all be more safe.Show lessCheese mic muffin
Developer Response
So glad to hear about this successful visit with Dr. Gray. We love hearing stories like this. Thank you for using the app and taking the time to rate/comment here.Never worked for me
My doctor’s office set up a virtual Appt. I downloaded the app on my phone. Apparently I was only supposed to use the link in the email and not download the app. When I tried to login thru the app, it said my email was already being used (I never used the app or website before). I tried to login thru the email link and it kept sending me into the app which I couldn’t login to. I tried to uninstall the app and use the email link but it kept trying to open the uninstalled app instead of just letting me open in the webpage.
When I was finally able to get in through the app the video kept trying to connect but just timed out. Later my doctor said she could see me in the waiting room but I couldn’t see or hear her.
She ended up just calling me on the good old reliable phoneShow lessHas been norton lover
Hold times are ridiculous
We requested an appointment at 8:30am. It said we’d receive a phone call. 2:30pm comes around and no phone call, although there aren’t that many patients waiting for an appointment. You can’t even try to request for another appointment because it just says that you are either in a call already or about to receive a call. So, I call their support line and wait 25 minutes before someone answers. Then she just sends me straight tech support and I wait another 10 minutes before someone answers. They can’t even do anything about it until they put a ticket in and then someone goes in to fix my issue. They couldn’t tell me how long this would take or if it would even be today. He tells me that most doctors are only accepting video calls so phone calls can take hours, yet, the app mentions absolutely nothing about it.Show lessCushh
Tried all day to get an appt
Yes I know things are not normal with COVID-19. But I have literally been trying for 8 solid hours to get a visit. First selected the “call me” option. Three hours later I got a call that said “the provider declined your appt” and transferred me to customer service. I waited a few minutes and hung up. Tried again and the app randomly kicked me out at one point. No clue what happened but I was 7th in line and then I was out. Went back again, waited another two hours and was down to 5th in line and suddenly it hung there for over 1/2 an hour. This app is not well designed. It apparently puts you in line with a specific provider instead of just giving you first available. If that provider goes on break or leaves apparently you are out of luck?? Also you have to keep the app open which is incredibly annoying. Probably fine with low wait times if it’s a few minutes but definitely not when you are waiting for hours. So. Frustrating.Show lessPregosocal
Developer Response
I apologize for the frustration and appreciate your feedback. My team members are looking into this issue now.The answer to a busy lifestyle!
I am one of those people who puts off going to the doctor because it’s not convenient to me unless it was urgent. Not to mention I’ve never had a primary doctor so the thought of going to see a stranger and have to give them my entire health history for every ailment is annoying. If you share some of these feelings then this app is the answer. I’ve used it several times and every doctor I’ve talked or video called with has been nothing short of professional, friendly and fast. Not to mention has saved me hundreds if not thousands in costs related to urgent care or emergency room visits. So worth the time and money. Best invention in my opinion.Show lessOctober 14th, 2016
Amwell is a waste of time!
I know what I have and how it needs treated. If I don’t treat, I end up worse off and sometimes in the hospital. Amwell provider would not listen, would not give antibiotics and what he wrote about me was a joke. Totally inaccurate.
It would be so much easier to get my prescription online but this is simply a waste of valuable time and money. I will NOT do this again. If your so called doctors will not prescribe medicine you should say that up front so we know it is an information only call! Us poor people who do not abuse prescriptions are not being treated. The cost in the long run is more for insurance to pay and I am sick for months waiting for some “doctor” to listen or it gets to the point of turning into some that requires hospitalization. How is this helpful or right for patients?Show lessDianaBmann
My husband will let me vent for free
I used this service to get a second opinion on some lab results because I felt like my primary care doctor was just dismissive of me. I uploaded my lab results to the app. All the doctor did was tell me to go back to my primary care and ask if maybe they would look at this or consider this. If that could be done or if I felt like my primary doctor was actually listening to me then I wouldn’t have used this service. It was like they were hesitant to actually say anything for certain and then told me to try and get a rx from my primary doctor. HELLO! Again if my primary doctor was actually listening to me then why would I be asking anyone else’s opinion. If he thought I could benefit from an rx why would he not write me one. Are they actual doctors or just nurses?Show lessKimmy2778
