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Amazing! Changing the way we deal with health issues!!
Through my provider US healthcare and my company Amex - copay was not bad and got a dr to “see” me over the app/video in minutes. I was super impressed, the DR was very knowledgeable and asked all the right questions to get my sinusitis diagnosis. They sent the prescription to my pharmacy right through the system and I picked it up 15 mins later. Amazing vs. going through all the hoopla of making an appointment, waiting for availability, driving to the DR office, filling out paperwork I’ve filled out 6 times before (at that very same office), waiting in the waiting lobby, then waiting in the actual waiting room, and then driving to the pharmacy and waiting there for 20 mins, then driving back home.
I will sooo pay the copay for this from now on!! Thank you Amwell for this service you’ve just made being sick a little less miserable!Show lessRachelTalon
Better than Dr On Demand
Never write reviews, but I waited 40 minutes to be seen by Dr On Demand, I couldn’t quite hear them, and with probably 5 seconds that doctor disconnected. Maybe this app is less viral/well known at this point, so the wait time was less, but I was signed up, insurance info entered, and on a video chat with a doctor in the Amwell app within five minutes. Call quality clear, doctor was friendly (nurse practitioner) and understanding. Just needed an inhaler refilled, I don’t much like doctors and the whole health care never ending circle (meaning I don’t have a primary care physician), and the doc I talked to here was understanding, didn’t give me a hard time, simply wrote a prescription for my inhaler and gave me an extra refill when I asked. 5 stars all around.Show lessHeyItsGorit
Don’t waste your time or money
Couldn’t connect to the doctor, who just kept saying hello. After the video chat disconnected, I was charged for the “visit.” I called back in and they sent off a request to have it resolved. They offered to transfer me to a doctor on the phone. I accepted and was given a diagnosis and prescription. Walgreens never got the prescription that the doctor told me would be there within an hour. I called in again, and they created another ticket and said it could be up to four hours to resolve. I did this because it is supposed to be convenient. It would have been less easier to go to a brick and mortar clinic. I tried the service because I’m out of town for business travel. Way to disappoint, Amwell.Show lessThe_swamp_thing
Amazing when you are strapped for time
I have been fighting a cold for 10 days, was getting better and BAM, has to be a sinus infection (if you have had one ever... you know). Super busy at work, no time to spend 2 hours on a live dr visit. I was able to sit in the “waiting room” while I was still working and when it was my turn, had a nice quick appointment with the doctor, he gave me awesome options to try to get immediate relief and an rx to use if I need it. I spent the same amount of time online talking with the doc as I would have if I had gone in, less the drive and extra wait time...
Thank you so much!Show lessflawlessbeauty
Worth it and also worth it
I’ve had this darn cold turned sinus infection turned bronchitis for like 10 days. All the websites basically said wait it out before you run to a doc. Well I waited and finally today decided I would try this app. Ummm, the doc was informative, super kind, understood why I waited, explained and answered all my questions and then gave me home remedy advice while I have to wait the night out for antibiotics and other meds. All from the comfort of my living room couch. Wham bam, 20 minutes later I’m getting a recap of what we discussed via email. Bomb diggity app and service if you ask me.Show lesskorynly
App worked well, visit went well, UI issue
I was able to see a doctor fairly quickly. The doctor had reviewed the information and pictures I submitted. She asked key questions, did a great job of listening and did not finish the session until she was sure all of my questions were answered. I was satisfied with her diagnosis, suggested treatment and plan if things did not get better.
Only issue was with the UI as I was entering all the address info, etc. (iPad 2017). The keyboard would cover buttons and checkboxes and you could not scroll to them. (You have to collapse the keyboard to get to these things - not terribly intuitive and could cause some to bail on the app.)Show lessStevo6205
SCAM
My boyfriend used this service because he had a skin issue that he needed an antibiotic for. He’s had this issue before and has received an antibiotic in the past. He figured since he already has a documented diagnosis, it would be easy and more cost effective to use this service and get the antibiotic prescribed. The dr spoke to him for a total of 5 minutes and told him he needed to go see Urgent Care. Okay but when he asked if he would still be charged the $69 even though the dr didn’t really do anything, the dr told him yes! So now we’re out $69 for a dr to tell him he needs to go to Urgent Care which is going to cost another $170??? What’s the point of even using this service. DON’T USE UNLESS YOU WANT TO PAY EXTRA AND JUST END UP GOING TO URGENT CARE ANYWAY. What horrible service this company provides. 5 minutes for $69. Disgusting!Show lessSam_Ruger
Wonderful, convenient and time saver
Used the app for the first time and this was such a life saver. Labor Day holiday and son had pink eye, really contemplating going to er or urgent care but dreading the wait especially with 2 other kids. Checked my insurance coverage and came across virtual visit which was under our plan. Looked into more and tried it out. Gave us a list of doctors/pediatricians available, picked one and waited less than 10 minutes in the comfort of our home. Doctor very personable, took time to interact with son and me and prescribed medication to our selected pharmacy. Will be definitely recommending and using again.Show lesstimbersteph
Great app! Awesome docs!
I have had to use Amwell 2x in the past week because I don’t have a primary doctor. I have had some chronic health issues for a few years now and while the issues are personal and I won’t disclose here I will say that the docs are great and compassionate and they listen which is more than I get when I visit an ER. I have gotten what I needed and even been given advice on unrelated health issues without someone saying, tell me on your next visit, which I have heard from doctors in person before. I love Amwell and this will be my go to instead of the ER or Urgent Care, hell maybe even instead of primary care!Show lessVeandre's mom
1 no show, 2 cancellations, unacceptable
Let’s pretend you’re in need of professional help but can’t get to see a same day doctor. That’s my situation, no thanks to this lousy experience trying to secure an appointment on AmWell. The app earns 3 strikes. I deducted 3 stars, assuming everything would have gone excellent had it worked. AmWell offers no explanation or specifics to me on why the 2cancellations or 1 no show. They just give a customer service number to reschedule. Perhaps it was unfortunate timing and luck but that shouldn’t matter. When AmWell offers a professional patient care service, three chances is enough to judge it by.
My first doctor wasn’t online (or didn’t pay attention) and I waited 30 minutes before logging off with no consult. The next appointment cancelled the morning of, which at least allowed me time to find another slot for the same day. 10 mins before my third appointment I received a cancellation alert.
This is akin to a Skype consultation and I can guess it would be ideal you need a care ASAP. Don’t get your hopes up, though. Any patient would get discouraged after three failed attempts to get help. Not a good start!Show lessJustroo
