Leave a Review Amwell
The idea is great, but they have some kinks to work out.
Cheap and fast internet health is a break through. However this isn’t the only option. Next time a doctor is no longer available for services, the patient should be notified. Instead I found out when I couldn’t get a refill of antidepressants, being forced to come off without tapering. Amwells customer service has no plan for that scenario, or their service department isn’t aware of it. While I noticed this isn’t particularly an ‘at fault’ issue. They were not able to help in something serious that had their name on it. Please fix this kink so no one else has to feel like admitting themselves to the hospital because communication wasn’t established and protocol wasn’t in place. Thanks.Show less<3wwf:)
Convenient but...
I was away from home and miserable with a cold that had gone into my ears. I knew that if I went to urgent care the visit would be $100 and they’d just tell me to wait it out because it wasn’t infected yet. As I thought the Dr. I spoke with here said just that and didn’t prescribe an anti biotic. but was able to call in a steroid and only cost me $40 for the visit. My own Doc. Costs me $150 a visit so I don’t even go there. I rated this app a 4 because there are 2 things I don’t like. One the dr had a slight accent that was a tiny bit hard to understand and two I wish they checked back in 3 days to see if symptoms have lessened or there was a way to ask the dr. A question that I missed when I was on the phone with her. Otherwise is has been a good option for my budget.Show lessAjcardiff
Very Impressed!
Just used Amwell for the 1st time (had never even heard of it until I was checking my insurance benefits online & saw that I only have a $15 copay for telemedicine & was connected to Amwell)...great experience! Easy to get started, cheap, & Dr. Emily Clagg was very nice & helpful! I had cold symptoms for almost 2 weeks recently & was clearing up, but started having a pretty rough, intermittent, chesty cough a few days ago. My doctor didn’t have any openings & they don’t take walk-ins, so I decided to give this a try versus paying $75 for an urgent care visit. Dr. Clagg had me give her a deep cough, & she immediately said she was leaning toward bronchitis (which I’d suspected), & sent Rx’s for a steroid, Mucinex, & antibiotics if I develop a fever to the pharmacy of my choice. I will DEFINITELY use Amwell again!Show lessjerodswife07
Buggy and poor usability testing
The keyboard for everything in the app has no autocorrection. The video feed dropped out a couple times. No feature to add an appointment to your phone’s calendar. When it asked me if I wanted to share my Apple Health information with my physician, I said yes. It then hung for a while, spinning an indicator. My screen turned off. I went to unlock my phone, and all the progress I had made on my preappointment information disappeared. I went through this process 3 times before I got fed up and told it to not share my Apple Health info. I was almost late to my appointment because of that. Doctor on Demand is a better app in my opinion, but I appreciate the attempt at Apple Health integration. It feels futuristic. But man, they need to fix these bugs, and enable autocorrect for the keyboard. It’s infuriating.Show lessHigh standards developer
Caring Doctor! Great Service!
I looked all over the internet trying to find an online doctor and found Amwell to be the most straightforward (and reasonable) regarding prices, available physicians and insurance coverage.
I signed up to meet with the first available doctor, entered my credit card info, agreed to a charge of $59 and within 1-2 minutes I was face-to-face (via FaceTime) with my physician.
Dr. Sandy Wiita greeted me with a warm, genuine smile. She asked me some questions and even though I was fiddling with my phone, attempting to prop it onto a stable surface and fidgeting as I spoke, she listened intently. I felt almost immediately comfortable - as though I was meeting with my family doctor. Dr. Wiita was thorough, caring and very knowledgeable.
I rate my experience five stars and would recommend this application and service to anyone looking for a reasonably priced medical appointment, a qualified, compassionate doctor, and the ability to see a doctor at home 24/7 within minutes of signing up.Show lessA. Ray Ray
Extremely Happy w/ This Service
OMG!!! I was super hesitant to try this service but didn’t feel like sitting in Urgent Care for hours for my particular issue. The intake process was surprisingly super fast! And the app is very user friendly. Once I completed my medical history and input my insurance information, I spoke with the doctor in less than 5 minutes! And this was around 2:30! Mid-day!!! When it’s usually impossible to get in and out of an urgent care facility. the whole process took less than 30 minutes! I promise, I do not write reviews, don’t have time, but I had to take a few moments to write this review b/c I was thoroughly impressed! The actual doctor, Dr. Cynthia Horner was AWESOME! She was patient with my explanation for calling in today, I did not feel rushed AT ALL, which sometimes happens in urgent care offices, she was on top of all of my questions and I felt very comfortable with her diagnoses. She even offered some encouragement around my fitness goals! I am so impressed and will definitely tell all of my friends about this experience! Thank you sooo much!Show lessSinceritySpeaks
So convenient
Daughter had unmistakable strep symptoms. I didn't want to take her into the doctors office, so I tried this. Easy registration process...NO WAITING. Doctor was face to face and very personable. He had the ability to look at her throat through my camera phone. I was able to explain what was going on and got a prescription called in for antibiotics almost immediately to my nearest pharmacy. Had this not been an option, I would have paid triple to go to my pediatricians office, would have had to take time away from work, and exposed her contagious bacterial infection to others.Show lessSchmelley
Great experience!
Have had a cough for 3 weeks now that seemed to be getting slightly better when yesterday it got worse and I now had sinus pain too.
I heard about this app from a neighbor and since my local doctor couldn’t see me for another 2 1/2 days, I decided to try it because I wanted to start medication right away (leaving for a cruise in 5 days).
There was about a 10 minute wait, the doctor that I spoke to was assume-asked plenty of questions to know what she should be prescribing me to clear it up.
I will definitely be using amwell again!Show lessDtotheT69
Traveling for work
I woke up Sunday morning with a cough that had gotten even worse than it had been the last few days. My dad is getting surgery this week, so on top of leaving town for work I was concerned about walking into his recovery room with something contagious. The doctor I saw was understanding and nice. He asked a lot of questions about how I am feeling now and how I have been feeling. Basically, he determined it is likely viral - which is contagious but will likely only last for another few days. He also told me what to look for in the event that it wasn't viral and I could use a prescription. The visit was great and certainly put me at ease!Show lessFeliciaRoseD
Blessing!
I have used the app once before & loved it, sadly for years I wasn't able to gain entrance to my account, I have used other apps since then but none as amazing as this. I needed to see a DR ASAP but I haven't had time & am smack in the path of our latest hurricane so time isn't on my side at the moment. At 1:40 am I was able to talk to customer service, get in my account & see a doctor by 2am. I was prescribed the antibiotics I need & can now get them without worry before the storm. I have been in pain for days due to my infection, thank you AMWELL for saving the day!Show lessdaniellex0
