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Scam don’t pay them
I was charged, told they sent in a script for me several times after paying my $64 appt. They told me they called my local pharmacy and the pharmacy only answers the phone and voicemail between certain hours, 1 and again at 5 PM (not true). They stated they sent a paper fax over. All scripts are sent through an electronic fax now, my pharmacy told me, so they could not have sent a fax to any fax machine at their location via old fax style. My pharmacy stated no one leaves messages because they do not have a voicemail service, it rings to front of store which then continues ringing until answered during business hours. When I clicked on my own prescription to bring in within app, it disappeared instantly. This is a complete scam and way to take personal, and financial information. Take the app off of your phones!!! This is a waste of money, illegal at best, and stupid of me to have usedShow lessamnothappyatall
Happy with Service
I was somewhat worried at first about this service. I used it because I had a rash on my cheek, and with no time to actually sit for hours in a doctors office I gave it a try. It was very quick, I think I waited at most 5min before the doctor talk to me via FaceTime. It was so convenient right from my office , and got my medication the same day at the pharmacy I choose. I would definitely recommended.
They do accept a lot of insurances. I reas they also accept not insure individuals, and I believe is about $69 the consultation.
If you have not tried it, do you will love it.Show lessEstephany181
App good, not so much on provider
The app was fine, but the provider I got the app chose because I wanted to see the soonest doctor available. The doctor was kind of not the friendliest of people but I guess that’s ok, I don’t know what kind of day he was having. He had an accent and that was kind of hard for me to understand but maybe my American accent was hard for him to understand too. Anyway, I listed in the app I am allergic to penicillin. During the video chat he also asked me my allergies and I stated penicillin. He ended up prescribing me augmentin. When I called the pharmacy to see if they received the script she said yes but asked me if I told him my allergy. I said yes and she said well you can’t take augmentin, it’s a form of penicillin. She knew that but I wondered why he didn’t? There was no way for her to call him back so I had to contact Amwells customer service. About 4 hours later, after my pharmacy closed, an Amwell rep told me they could t get ahold of the doctor and offered for me to see him again for free or see another provider for free. Initially I chose another provider but later decided to email them and just ask them for a refund instead. I’m new to this tell doctor thing and it just kind of worried me to not know if what one of their providers are prescribing me is okay for me to take or not. The Amwell customer service reps were great though.Show lessYeliah2018
Mother of Special Needs Twins
THANK YOU SOOO VERY MUCH for putting together QUALITY SERVICE and AVAILABILITY for those of us who are caring for the rest of our family and cannot just get up and go to an Urgent Care Clinic whenever we are in need but we know things are going to get worse if we don’t get professional help! This whole app, service and process just has been a lifesaver and makes me feel like I can still take care of me too! You really have a great app, great doctors and a greater understanding for an experience I’d rather have from home to pharmacy and back skipping the clinic all together forever!!! Thank you again and again! Can I say: THANK YOU📣📣📣Show lessDoublyBlessed0618
Godsend!
Absolutely amazed at the quality of physicians, and the care they provide. If you have any doubts, I assure you the care you get on Amwell App is outstanding. I have a complex health situation, and, even on a Labor Day weekend, had excellent physicians available! Although I feel miserable sick, very relieved after my appointment, with the treatment Dr rx’d.
I will add that this App is the most user-friendly & glitch-free, particularly after you have it set up with all your insurance info, health history, etc.
But, far and away, my 5-star rating based on the quality of care, and calibre of physicians available on Amwell.Show lessChess Angel
Such a great experience
This makes such a difference to me! I used to put off having to go to the doctors for infections because of the hassle it was and during a time when I wasn’t feeling well to begin with. Amwell was so easy to use, so fast, and the experience with the doctor was great. The doctor asked all of the right questions to make sure everything was covered and was easily able to gauge my own familiarity with my condition (something I’ve dealt with chronically) and addressed me in the most fitting manner. There have been countless times in the past I’d suffered through having an infection until it became so bad I needed immediate treatment, all because I wanted to avoid having to go into a doctors office, take 2 hours to be seen for 5 minutes, then give a lab specimen, all so I could get the antibiotic I already knew I needed. Thank goodness for Amwell. This service truly makes a difference in our population’s overall health and well-being.Show lessDikaybe
Best way to see the doctor 24/7
I almost never write reviews but this was such a great experience! Dr Charles Wallace was polite, asked relevant questions and completed my visit quick without making me feel rushed. I waited maybe 10 mins to video chat with him which is less time than it would take me to drive to urgent care! I would recommend this to anyone with a mild medical need and avoid the long waits and often rude office staff at a regular dr office, urgent care or emergency room. It cost me $69 because I have a high deductible health plan. Going to urgent care is around $80-$100 for me. Worth every penny! I got to see a doctor at midnight from the comfort of my own couch!!!! Fantastic!!!Show lessThedawn3
Middle of the night savior
There is nothing fun about waking up in the middle of the night due to a severe toothache. I wasn’t going to be able to see my dentist till the next evening due to availability and I knew they were going to prescribe antibiotics for the infection. In my town you have the choice of going to your PC or DDS, the urgent care which is not 24 hours or the 1 star rated hospital. Thanks to Amwell and my wonderful visit with the Dr., I was able to get the medication I needed NOW instead of 18 hours later. Sure, the price may not have been covered fully by my Ins, but it was still a massive savings over urgent care and of course the ER. The doctor understood right away the pain I was in and wasted no time getting to business. I cannot thank Amwell enough. I just wish more insurances covered visits like this.Show lessShotkb
A True God-Send!!
Having this service is a true God-Send for me!! I have been in and out of therapy for years now. In because I needed it and out when I could no longer afford it. When my insurance told me about their partnership with Amwell for Behavioral Health after an attempted suicide, I was more than willing to try it. I have no co-pays or limits! I am so thankful!! Plus the convenience of not having to take the time to drive to an office, wait, hit just the highlights to try to get the most out of my visits before I couldn’t afford it anymore and hope for the best. For the first time, I am getting deep into things and getting to the deep core of things and not fearing if I will have the money for next week. I am really getting the therapy I need and have needed most of my life. The problem with the mental health crisis is affordability of therapists, Doctors and meds. Thank you Amwell for doing your part in making me whole!!Show lessKamry612
Working Mom
I just used this app for the first time and it was LIFE-CHANGING! Less than 5 minutes for something I would have had to take off of work for, drive across town, wait at the Doctor’s office, see the Doctor, go to a pharmacy, wait some more... (you get the picture). Sign me up! Where has this app been my whole life?! Doctor was super nice and knew exactly what I was needing. I thought it would be weird, but it wasn’t. SO EASY. I even enjoyed it from the comfort of my bed, at 10:30 at night. Dr. sent in my rx and I will pick up tomorrow morning (without having to take off work). Mommas KNOW how precious sick leave is when you have little ones!! I say WINNING. Thank you Amwell :)Show lessAOtoB
