Leave a Review Merrick Bank Mobile
Gotta give it to them
I have now raised it to at least 3 stars because everything previously was taken care of but when its not one thing its another. The app is extremely glitchy and it wasn’t like that before and I am receiving messages about my statement being available and days later about 4-5 days later receive a message saying the payment has posted when it has already posted a while back. I think its receiving info extremely late but that is not convenient for anyone trying to know their most current info. I know that’s something that can’t be fixed right away but a huge suggestion is to help bring it to date with that info not a whole week later.Show lessBubitalapara
Developer Response
Thank you for your feedback. We take all feedback seriously, as we strive to improve our customers’ experiences. If you are ever in need, please reach out to our specialized CARES team toll free at 833-845-1900 for assistance (9AM-5:30PM ET, Monday - Friday).Trash app
I’ll agree with the other review that this app is a lot of miss. I have an iPhone 11 and this is the only app that has issues on my phone. Constantly blanking out or quitting. Trying to pay a bill is such a hassle. I am starting to question if this is the way it is so they can charge a late fee. Utterly ridiculous.
Update: it’s improved a lot since last time I reviewed! Now does Face ID and hasn’t bugged out on me oftenShow lesslogicofwar
Developer Response
Thank you for sharing your feedback and updated feedback - we appreciate it.Overall Well Developed
It’s a bit of an old UI compared to my other banking apps, but it still works & can be navigated easily. Thing is, I can’t see a virtual copy of my card, I’m unable to lock & unlock my card at will. There’s a lot of modern features that are quite standard at this point that I don’t see implemented. The 3rd star is for how for easy it is to navigate thru the app otherwise it’s easily 2/5 without that.
If you all would be able to make a widget available for the Home Screen, & include those aforementioned features that would easily be 5/5 ! All my other banks support that feature & it’s really useful. Hope you take into consideration & decide it’s the right way to go.Show lessI love apps man
Developer Response
Thank you for your feedback. We take all feedback seriously, as we strive to improve our customers’ experiences.Iffy company
Applied and approved over two months ago and yet to get my card every time I call to see why I haven't I get some foreign person who can’t speak English and can’t understand they give some excuse one said it be shipped then week later called said it hadn’t even been made yet then two weeks later called again they said there processing company of the cards went down and to give it two more weeks like it shouldn’t take three months to get a card that I need and was approved for three months ago shady companyShow lessjrlaf
Restricted
I can’t get on the app or my account at all!! They restricted my account AFTER I made two large purchases and are making me jump through hoops on the phone to resolve the “fraud” issue then transferring me and the next rep doesn’t answer! They’ll pick up then hang up without saying a hello!! This company is crap! All my other credit cards and banks send me a text or an email asking me to confirm a purchase to avoid restrictions and closing of accounts or cards. They should do the same! Especially since you can’t get through on the phone!!!!Show lesswhy ughhh
Customer service
I’ve had this card for many many years and they always address me as a valued customer and if there’s ever an issue they always know how to handle it. Polite and extremely friendly!TT271222
Scam Artists - DO NOT GET THEIR CARD.
I got this card to boost my overall credit limit, which is the only redeeming quality considering the fees and charges attached, but turns out I was just in for a gigantic headache.
Here’s how they scammed me and how they’ll scam you: I initiated a payment well before my due date, over the minimum payment, then I check back a few days later and to find the payment was sent back and they charged me a $30 return fee. For WHAT? I sent a payment in from an account that I can prove had the money in it and I get charged $30? Absolute scam.
DON’T GET THEIR CARD, THEY WILL TAKE YOUR MONEY AND EFFECT YOUR CREDIT.Show lessvibrant801
These people
I am soo upset at how unknowledgeable these reps are, including the Fraud department. The rep clearly stated my card can continue to be used and he ended up reporting my card as lost. I was able to verify the last transactions on my card just told him I haven’t received the mastercard yet since he stated it was sent out in September. I told him I did not get that card and have been using my visa this whole time. I got transferred today to the fraud department because to my surprise I tried to go into my app and it says restricted with a whole new account number and that I have to call again. The fraud department guy that I spoke to was soo nasty and before I even got a word in he says before you say anything your not going to like what I am going to say but in a seriously nasty way. As far as I know you don’t speak to a human being that way so I don’t know who trained him but it definitely wasn’t the right way. He also said sorry that the guy you had wasn’t trained correctly. Um what?! I told him theres got to be asupervisor I can talk to because this was ridiculous! Beware if you don’t have to speak to anyone your good. Try your best not have any issues because they won’t get fixed.Show lessWorks so far
The app works fine for me. I guess the only thing to keep in mind is that you really really have to pay much earlier than the due date. You can’t just send the payment the day before it’s due. I tend to pay a couple weeks before the due date.mwtyr2654
Great bank
I enjoy and appreciate Merrick. I have had no issues at all with Merrick bank or the credit card associated with my account. The entire process of applying ,obtaining, using, and paying for the Merrick Credit Card was remarkably seamless and if your like me and have to deal with a lot of financial apps and services to move money, save money, get money, ect it was a refreshing experience. No pointless questions, no long waiting periods, no non-existent customer service —in fact they have been on point with every area, at least what’s important to me in a company and I plan on sticking with them. I will also say they gave me a chance and a somewhat decent Intrest rate when my credit wasn’t the best. It’s helped my score go up and I will remain faithful for that reason if no other. But I see now there are plenty of other reasons to stay with them. I am pleased with this company and the services I have utilized from them and have nothing but great things to say about this company!Show lessbeccaboo111
