Leave a Review Merrick Bank Mobile
Issues opening app
When I first downloaded the app, it was great. I was able to log in and check my account balance, check statements, make payments, etc. and time I wanted to. Over the last week or so, once I get past the front loading screen, when it gets to the account information, it’s just a blank screen.
It’s funny in a way. I’m only like a month or so from hitting that point of having my card balance to increase, and all of a sudden I’m having trouble accessing my account from the app.
I have tried uninstalling and reinstalling the app several times over the last week or so that I have been having the issue, and it is still doing the same thing.Show lessAshleyDawn83
App is totally annoying
It is not a user friendly app and there is no connectivity to their website. The user is unable to get to paperless statements from app or look at any transactions that are not immediate or find any other information that the card holder might need, it is extremely annoying. And for some reason it seems the password you have for app you are unable to use on the website very frustrating as it wants to change password for app to website who wants to deal with a bunch of IT crap to just look at your statement to make sure nothing hinky is going on.Show lessCorinneTS
I have to wonder...
This app is about as dependable as a 10 year old condom in bowl full of thumbtacks. As many of us have busy lives, using the app to pay bills on the go is convenient. Whenever I try to get in the app to the pay the bill, app doesn’t work. Once in a blue moon it will pop up. I wonder if it’s so they can charge you a late fee? Anyway, I’m sure it’s just a lack of good IT to make the app work. I have an iPhone 11 that updated as it goes. No other CC app has this issue - you try to get on and takes you to a blank page. Lol, especially right after it sends an alert that it’s time to pay. Or maybe they want autopay? 🤷🏽. Going to finish this bill and not use the cardShow lessdjsooshi
This app is garbage
The bank themselves is great but this app is absolute garbage. What banking/credit card app do you know that won’t let you look at your statements? (Doesn’t even have an option) Then you want to try to go on safari to see your statement? Too bad! Their website doesn’t care that you’re using the correct password you will be told it’s incorrect and get locked out. I shouldn’t HAVE to get paper statements to see my statement! Absolutely ridiculousShow lessTellinItLikeItIsOnTheReal
Just No move on to the next card
These people are ridiculous. I have never missed a payment for years. Keep a zero balance. I use a different credit card for 6 months and they just close my account without telling me. I go to use it and nothing. They left me standing with no way to pay at a register. All because I didn’t use their card “ enough “ and i was using a different companies card. Thank god i have 8 other cards with no balances too. Lol. They just want your money and to make sure your indebted to them. They do NOT care about building your credit. Stay away from these wolves. If I could give a zero I would.Show lessjakeb25
From a 5 to a 2
Initially I rated this a 5 as I have been using this app since 2017 when it was extremely limited in functionality and very basic. The update to the new UI and added functionality was a major improvement. After the iOS 13.4 update and app update a week ago I cannot even get the application to load. Launching the app just opens a blank white page and nothing else happens. I have uninstalled and reinstalled the application as well as tried it on different hardware. The same thing happens on my iPhone 11, my daughters iPhone XR and my 5th Gen iPad. Both phones are on iOS 13.4 and the iPad is on iPad OS 13.4.
Please fix this bug as the application is currently unusable.Show lesstat2dwaguy
App never remembers me
I’ve had this app for years, and the card itself wasn’t horrible. However, I’ve had the hardest time trying to get it to login by way of the app. Online seems to be the best, but via the app is terrible. If you are someone who pays by app please remember Merrick is going to set you back about 25 years with making your payments. It honestly shouldn’t be this hard to hand them money, but for whatever reason they make it extremely complicated. Customer service has to be slammed with resetting customers passwords daily. Hopefully, they’ll get this corrected one day!Show lessCottonDrum
A really really great company!
First of all, Merrick has given me the best opportunity to repair my credit. I have been working hard to do this. When I lapsed on a payment , I was charged a late fee. I was so upset and thought I’d try to see if Merrick would forgive my late payment just this once. Guess what? They did! The rep was so kind and helped me in 5 minutes or less. Thank you, Merrick for understanding the human experience.
🙂Show lessHOHIKM
Payment method
I have had my Merrick card for several years andNever had a problem with making a payment with my debit/ credit card even when I pay by phone. I am very happy with Merrick. The only thing I have ever been unhappy with them is some of the fees. Ie: lost card fee etc. I think they are a little high but that goes with the territorShow lessBigtrees01
Bill payment
🤬🤬🤬🤬 Not being able to pay via debit/credit card has absolutely made this card worthless too me!!! I’m not accustomed to waiting 4days for you to take your money after I’ve given you authorization. They have hit me with returned check fees every month now for the 4 months that I’ve had the card😡😡😡😡. In 2019 you would think that every credit card company would get the memo that we need the payment process to be user friendly!!!!!
Of all my credit accounts merrick bank is the worst when it comes to taking and accepting payment. Make sure you read about acceptable forms of payment when you apply for a card!!!! I’ll never make this mistake again. NEVER AGAIN!!Show lessS chassis
