Leave a Review Merrick Bank Mobile
Nice job
You guys have done a tremendous job and keeping up with all the other credit card companies and hopefully you will continue to do so what a great credit card company this is I will definitely refer to all my friends and family thank you for doing such a great jobHighestkicker
Needs improvement
This app works fine but it needs some serious changes in displaying alerts or notifications when your account needs attention. If you miss a payment by mistake and the letter from the bank arrives late, you will not know your account is past due by opening the app, it shows the information in a way that everything looks Okay in your account, there’s no red or yellow banners telling you that your late, you’re going to be charged a late fee, etc.Show lessgeo0104
Annual fee
Had the card for a couple months I live in Massachusetts I canceled the account they’re refusing to give back 2/3 of annual fee Section 114C: Annual fee: notice; cancellation of agreement; reports
Section 114C. A card issuer as defined in section one of chapter one hundred and forty D, whether located within or without the commonwealth, may assess an annual fee provided that the cardholder as defined by said section one, is notified of the amount of any such fee on or with the billing statement for the billing period prior to that in which the annual fee is billed to the cardholder's account. A cardholder may cancel his credit card agreement at any time during this period without penalty. If the cardholder cancels the agreement at any other time during the year, he shall receive a refund on a pro-rata basis of two-thirds of the annual fee.Show lessel1973
Developer Response
Thank you for your feedback. We take all feedback seriously, as we strive to improve our customers’ experiences. If you are ever in need, please reach out to our specialized CARES team toll free at 833-845-1900 for assistance (9AM-5:30PM ET, Monday - Friday).Worst customer service
There’s not an employee that works there that speaks fluent English. I’ve called 5 times in the last week. The customer service reps are not only incompetent, but rude. They disconnect your calls. They promise things they don’t deliver. The supervisors promise to listen to the recorded calls, and promise to fix their mistakes, but they don’t follow through. I was told my card would be shipped 2 days express 5 times now. It keeps getting sent regular mail and then an incompetent employee cancels it but reissues regular mail again. This is the dumbest group of humans that I’ve ever dealt with.Show lessKatieCat81
Card
It’s just like any other credit card it’s good reliable don’t miss your payments I only have a lower limit on this card so I’m not too much in debt but with the app that helps you and allows you to maneuver and set a limit and do monthly payments which are pretty good to me11Godisgreat11
Merrick Bank
Thank you so much for approving my application and giving me my first credit card in years I am trying to rebuild my score so if anything happens in my house I at least can purchase a repair on Credit thanks again you guys are great!Mr Bo Jangels
Quickly and easily take care of business
The app is extremely easy to navigate and understand. It allows you to quickly take care of banking tasks without going to the bank.homehunter2
Merrick Is a SCAM
It feels like this credit card was made to ruin my credit. The way everything is set up is made so you never know what’s going on with your account. Your payments dont show up for a month so your credit score goes down even though you paid the Bill 2 weeks in advance... honestly this credit card was the worst decision I’ve ever made. Thanks too the impeccably slow service my credit score dropped 60 points in 2 months!!!!!Show lessShawaveyy
Good Bye!
This ONE star is for the company more so than the app… we had an always paid up to date account since 2015… no rewards and far from decent APR… there was no reason to use the account but was good to have for an emergency but nope! One year of inactivity means they close your account and say WE WILL NOT REOPEN IT (as if I even WANTED TO!!) without any prior emails, phone calls or text to see if we wanted to prevent the closing! Soooo your loss, not ours! Discover is way better company that treats their clients with respect!Show lessFrostymoon
A Suggestion…
I noticed the Merrick App doesn’t have an option to increase my credit limit. I have paid all my bills on time every month since I received my card n credit karma suggested asking my creditors for an increase to boost my credit scores which I have been working hard to do while trying to maintain my steady payments including every day living n expenses especially the unexpected ones, example: Car Repair n Health Bills. Otherwise, I absolutely love the app n it’s easy to use.Show lessjuliepego
