Leave a Review Arrowhead Mobile Banking
Update the App
I want arrowhead to stop acting like their app AND website doesn’t go down all the time. do something about it. I haven’t been able to log in my account or get into the app all day because it says error. This happens all the time. At least send out an email letting your customers know that you are working on this issue. But there’s no warning or update or nothing. And we also shouldn’t have to waste our time to sit in a 45 min to 1 hour phone call just to know the balance in our account or anything else that has to do with our account that we could do easily and fast ourselves.. This has gone on for too long. Make some permanent changes and MAYBE your ratings will FINALLY go up.Show lessf!%¡ Fairway
Unusable
The app and website are down at least 2 times a week if not more. The app tends to crash or fully reset often especially after going down and coming back online. No matter what I try, the app seems to reset all my preferences, such as Face ID, express view, and even save user ID. I am constantly having to re-login and set all my preferences again and what’s worse is that if the app is down then the website is also down which means I can’t even check my account balances whatsoever. Also the app itself is not very user friendly. It seems clunky and shoddily put together. It doesn’t seem to work well with other apps or even itself for that matter. Even if the app is working more than half the time it’s extremely slow and also lags. There’s not even a dark mode, everything is bright white. I’m not an expert in coding, but I’m pretty sure most of these issues don’t take a professional app developer to fix.Show lessAwesomenezz2014
Seriously, who is managing this?
This app is the most annoying thing on my phone. For whatever reason, it will choose to reset itself and any settings you chose on the app and you will have to completely re-set up the entire app over and over again. Face-ID and express view settings are turned off at random and if you don’t know your user ID off the top of your head, you’re kinda screwed! Another thing is that it doesn’t offer real Apple Password support. Can’t save your login in-app, and can’t fill in your password automatically either, you have to manually find your arrowhead login in apple passwords and then pick it. What is wrong with you people?Show lesskris 🍈
Never has worked
I’ve been with this bank for years and this app is by far the worst app ever for a financial institution. When you need to move money around or check balances forget it. Always logs you out. Always erases the “saved” account details and is constantly having “maintenance” done so won’t log you on. Online is exactly the same. It’s like they’re stopping us from using or moving our money every single weekend. I don’t understand why it’s so hard to do what every other financial institution on the planet is capable of doing…….produce an app that works.
I’m so close to ditching this bank and transferring all of my funds to at this point ANY OTHER bank.
The constant issues with this app leave zero confidence that my money and passwords are secure. How does technology keep getting the best of this bank and why can’t Arrowhead Credit Union seem to hire people qualified to fix it?
If this isn’t fixed immediately and stay fixed for at least 6 months without any issues I’m out. I’ll take my “pile of money” elsewhere.Show lessM0N-STAR
I was charged a fee for no service
So I’ve had this bank for many years and I have been satisfied most of the time. But now that I live in another state I’m starting to see that they are not as good since I have no access to a branch. I deposited a money order my wife gave me. They accepted the $50 money order at first. Then the day after took the $50 back saying something about return to original whatever. Not accepting my money order is one thing, but they charged me $10 for NOT being able to accept my money order. How do you charge me a $10 fee for not being able to cash my money order?
I truly feel ripped off and I’m definitely thinking about closing my account with them.Show lesspissed@AHCU
Continues to kick me off and I have to keep logging
It’s nice to have on line access to our account at any time. I like to monitor our account to make sure there is no fraud happening, I’ve been able to catch two things quickly because of this! However, this app continues to log me off and it is frustrating because I have to wait until I get home to log back on. I’m not sure why it keeps doing this but I wish it would stop. I understand if it happened once in a great while but it happens all the time. I would rate this app higher if this was improved. This app has been horrible for years without no improvement. Who is actually reading these comments! I feel as if there is no action being taken to improve.Show lessRockbella2007
Good, but needs some bug fixes
I like the app, when it works. I am able to see my accounts with “quick view”, and it’s easy to use for transfers, mobile deposits, and getting account info. Losing one star for the constant signing out, and crashing of it not being able to even get to login. I do see fixes are in the works. Hopefully it gets resolved soon.
Updated 06/02 - Will the current issue be resolved soon? Still cannot access unless I take off my WiFi.Show lessSmashmonster1
Don't waste your time or phone space.
I like the App. It conveniently will give a snap shot of my checking, savings and loan accounts which I love. HOWEVER my login information is deleted almost once a week when it repeatedly ask me to accept the app terms. This has been happening since last year. I don’t understand why this bug was not fix in the app updated four months ago. Please look into this. It is really ruining the experience and prevents the app from being as great as it could be.
UPDATE:
It has been almost a year. There has been no fix to this permanent issue. Don't waste the space. It is probably best to just login through your phone web browser.Show less);)$&
Today it’s an update, tomorrow it can’t find my account
Honestly ur developers should be fired!!! This is a day and age where online everything in EVERYTHING and this app is like an old broke watch. Today it updated and I have to re-enter my credentials, tomorrow it won’t be updating my transactions for at least 24 hours. Then the next day after the update it can’t find my account and if I input that “I lost my password (which I did not lose or forget) then it says that account does not exist!!! What is really going on??? Do u guys really have “Developers” working on anything!!! All the reviews say the “Same Thing”!!! This is bad business and it’s sad bcuz the people in the bank do such a great Job. Also please don’t respond asking me if I called and gave u a chance to fix it bcuz I called twice!!! New Developers and App please!!!Show less#onegan
This app is practically broken
In general, every few months the app will update its user agreement and in doing so, totally wipe out your log in information, including biometric methods of logging in. This is extremely annoying in and of itself, but lately it has taken to doing so multiple times a day for the last few days. I have had my information wiped out 3 times today alone. I keep getting the user agreement notice even though I've agreed to it already days ago.
While the credit union is fine, this app is utter garbage. I want my metrics remembered. There is no user on the planet who wants their log in information deleted every three months. And now it seems to be totally glitching out, which is even more frustrating. This is something else no user wants - a glitchy, user unfriendly product that can't even do its job.
I need to access my banking information in a pinch, and I'm prevented from doing that.
I hope the union hires a different developer and changes this app for the better because as it stands it is horrendous. Easily one of the absolute worst banking/financial apps I have ever used.Show lessamani_j_aaaaaaaasaaaaaa
