Arrowhead Mobile Banking User Reviews

Arrowhead Mobile Banking

Arrowhead Central Credit Union

Finance

Reviews Summary

Positive highlights

🔍

This app hasConvenient and easy to use

🔒

This app hasSecure with biometric login options

💰

This app hasAllows easy money transfers and bill payments

📱

This app hasStreamlined and modern app interface

🤝

This app hasExcellent customer service and support

Negative highlights

🐞

This app hasFrequent app crashes and login issues

⏱️

This app hasSlow transaction updates and balance refreshes

🔀

This app hasDifficulty switching between multiple accounts

💤

This app hasLack of landscape mode support on tablets

🔍

This app hasInconvenient location of certain features like Zelle

Top reviews

Leave a Review Arrowhead Mobile Banking

Great app have a suggestion
Love this app it’s very organized and I’ve definitely seen some bug fix improvements witch I love. Although It would be awesome if it was able to tell you the exact time you bought it like yes it shows the date but it would be amazing if you were able to track when was the transaction was made!!!
Francisco_zx
9 months ago
The new update helped but
I wish there was a way to have all your account under one login. I multiple checking and savings accounts and it would be helpful to have a streamlined login to all accounts.
Arissia!
10 months ago
Worked until latest update
Deposits no longer show up in green any longer. Please fix
Lawrys Fan
10 months ago
App Fixed … but
The Arrowhead CU devs listened to our feedback. After we informed them the app no longer allows us to use our iPads in landscape mode, they fixed it. Thank you.

However, there is another bug. The app only allows me to receive push notifications [alerts] on my iPad mini, but never on my iPhone. Please, fix this, also. From my end there is nothing more I can do, other than set notifications from within the Arrowhead CU app and the Apple Settings app. Thank you.
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RuffedUpButNotRuined
10 months ago
Developer Response
Hi there. Thank you for your feedback. I’ve shared this with our developers. As an alternative, you may find our browser version of digital banking to be more accommodating. Log in by visiting arrowheadcu.org.
App Still Not Fixed
It seems the Arrowhead CU devs are ignoring our feedback. After the last mobile app update we informed them the app no longer allows us to use our iPads in landscape mode. Today, I just updated the app to the most recent version, and this issue remains. Devs, please fix this! No one wants to view their iPad in portrait mode. Thank you.
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RuffedUpButNotRuined
a year ago
Developer Response
Hi there. Thank you for your feedback. I’ve shared this with our developers. As an alternative, you may find our browser version of digital banking to be more accommodating. Log in by visiting arrowheadcu.org.
Rotation
Screen in landscape rotation no longer works since update extremely aggravating. Please fix ASAP.
The real MarkM!
a year ago
update spins screen around on ipad
after update when i open up app on ipad pro screen rotates making hard to use key board. i believe its on iphone version.

portrait orientation button is not locked. screen just flips vertical up and down instead of horizontal. ipad is connected to magic keyboard and it still flips around. i guess ill delete the app and just go online.
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aln iru
a year ago
Developer Response
Hi there, thank you for sharing. If you swipe down from the top-right corner of your screen to open Control Center, you can tap the Portrait Orientation Lock button to make sure that feature is off.
Names of transfers
Back YET AGAIN…. Why are the names of transfers being renamed to match the comment/note written by the person who transferred me money?? I know for a fact Drake didn’t transfer me money (don’t I wish) but my cousin who transferred me money for her Drake concert tix did. You’re making things more confusing when they don’t have to be!
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AliciaNicolexo
a year ago
Developer Response
Hi Alicia, thank you for sharing your comment. We’d like to look into this for you. Please give us a call at (800)-743-7228 to share with the team what you’re seeing.
Long time customer
I’ve been banking here for 34 years and never had any problems with my account. Everyone that works there is very friendly and knowledgeable. They are always willing to help you.
CASSIE555
a year ago
Developer Response
Hi there, wow thank you for the amazing review! Glad to hear you enjoy banking with us! We appreciate your membership!
Too many issues
So I like the new app look. But I and some family have had issues. Last week my account balance was negative when it shouldn’t have been. I contacted arrowhead and was told that at night the balance will be wrong because the app hadn’t caught up to my transfer. However the transfer was in Green showing a deposit but the actual balance did not reflect it. Also at night I was not able to do a mobile deposit. In addition I was locked out due to incorrect password. The password was correct, but I had to reset it to get in to my account. Then I tried to use the same “wrong” ( per the app) and was told I couldn’t use previous passwords. So frustrating. So the roll out has not been smooth. It’s has caused me distress seeing my account negative by mistake. I hope these things are worked out so that the app is correct. I really don’t wanna leave aacu because the app is troubling.
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cali muchacha
a year ago
Developer Response
Hi there. Thank you for sharing your experience with us. We recently completed maintenance to mobile deposit which might’ve been when you tried accessing it. Sorry for the inconvenience. We try to do these during a time that the service is used least.