Arrowhead Mobile Banking User Reviews

Arrowhead Mobile Banking

Arrowhead Central Credit Union

Finance

Reviews Summary

Positive highlights

🔍

This app hasConvenient and easy to use

🔒

This app hasSecure with biometric login options

💰

This app hasAllows easy money transfers and bill payments

📱

This app hasStreamlined and modern app interface

🤝

This app hasExcellent customer service and support

Negative highlights

🐞

This app hasFrequent app crashes and login issues

⏱️

This app hasSlow transaction updates and balance refreshes

🔀

This app hasDifficulty switching between multiple accounts

💤

This app hasLack of landscape mode support on tablets

🔍

This app hasInconvenient location of certain features like Zelle

Top reviews

Leave a Review Arrowhead Mobile Banking

Update
With the new update it takes way longer to see new transactions and balances. I’ve counted up to 7 minutes. This is so inconvenient.
Jesel S
a year ago
Developer Response
Hi there, thank you for your feedback. We’ve shared your experience with our development team to look into as a future enhancement.
Great but!
I just wanna thank the devs who got this UI to look MUCH more modern than before, but I must say that the new express view does not immediately refresh when you pull down to refresh.
And also the transaction history is gone :(
But nonetheless thanks devs! That UI haD been OUTDATED, but was effective 🤔
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iusethesealot
a year ago
Developer Response
Hi there, thank you for your review we are happy to hear you like the new look. In order to view your transactions please login and tap on the account you would like to check. Then, tap the magnify glass to search a transaction or sort by Deposits, Checks or Withdrawals.
Zelle not working!
Keeps saying error during initial setup
martinfamily0920
a year ago
Transfer
Why does it now take a couple days to transfer from my savings to my checking. My funds are there and visible. I pay all my bills from my checking. So now I have to wait 2 + days to transfer within my own account? Why does it say that there is no payment history for my bills/payee? Will that be transferred over or updated?
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Senait M.
a year ago
Developer Response
Hi there, we hear your frustration. If you are transferring between your own accounts, it will be instantly transferred. Please give us a call at 800-743-7228 and a representative can look into what you’re experiencing.
Lack of history for payees.
Why can’t I see the payment history for my payees? Before I could select a payee and enter a timeframe and see all payments with the amount paid. Is that gone?
Saselas
a year ago
Developer Response
Hi there, we’re here to help! If you are using the mobile app please tap on “Bill Pay” from the quick action’s menu. You can view your bill pay history by tapping on the icon next to “Activity” and see the list of payees and the details. If you need more assistance, please give us a call at (800)-743-7228 and a team member will be more than happy to assist you.
Auto fill
I don’t like that there is an auto fill feature on the website that
Automatically inputs my Account # AND MY PASSWORD.
PLEASE REMOVE THIS FEATURE.
Rick Rotante
a year ago
Developer Response
Hi Rick, we are here to help! If you’re using our mobile app, simply toggle the “Remember Me” feature to disabled and you’ll be asked to provide your username and password each time. If you’re using a web browser, you may need to clear your cache to remove the information that you’ve allowed the browser to store. If you need more help, please give us a call at (800) 743-7228
Zelle
Back again because I just realized you can’t access Zelle from the transfer tab like previous app version. Moving the Zelle option to the ‘More’ tabs isn’t user friendly especially for those of us whose parents use the app and may not have the best memory.
AliciaNicolexo
a year ago
Developer Response
Hi there. Thanks for the feedback on Snapshot. I’ve shared this with our development team to look into as a future enhancement.
Not up to par
Bill payment section is not good, it doesn’t show how much is scheduled for payments and total. Lousy app.
Vero59S
a year ago
Developer Response
Hi there, thank you for your review. We are here to help! If you are using the mobile app please tap “Bill Pay” from the quick action’s menu and if you scheduled any payments they will show under “Activity” along with the amount scheduled. If you need more assistance, please give us a call at (800)-743-7228 and a team member will be more than happy to assist you.
Finally a update
This update was much needed I was seriously considering switching bank because of how awful this apps interface was its very good to see that arrowhead listens to the people, still don’t understand why it took so long to update but oh well Adleast this app is updated a friendly user interface
gayest name ever
a year ago
Developer Response
Hi there, thank you for the review! Glad to read the new app is working better for you. We appreciate your membership!
Not impressed
Since your not gonna let me add my other arrowhead accounts to the snap shot view you can at least allow me to log out so I can check the other accounts. The app currently won’t let me log into other accounts other then the first one I logged into.
Libby Rocks
a year ago
Developer Response
Hi there, please give us a call at (800)-743-7228 and we will be more than happy to look into this for you.