Leave a Review Arrowhead Mobile Banking
Good app but you need to memorize account #
When this app works, it’s great. The app gets updated regularly. I like that. Makes me feel safe that the bank continues to make adjustments and keep security in place. The only problem is that every time the app updates or the use agreement changes (which seems to happen monthly) you have to re enter your account number and password. I don’t have my account memorized and I don’t keep it on me. It’s very inconvenient to have to wait until I get home to re enter my info. I’ve never had this problem with other banks apps. It’s almost worth switching banks just to avoid this monthly aggravation.Show lessReservoirdog00
This app COULD BE amazing.
First off, let me say that this app is very convenient (when working correctly). It lets you use fingerprint ID to log in and you can see your account balances on express view without even logging in. The mobile deposit is convenient as well and I have yet to have a problem with it. The problem I am having with this app, however, is that it’s constantly making you re-login and choose express view, fingerprint ID, and all your other settings. I’m not sure why it resets over and over but it gets very annoying. When I’m trying to quickly view a balance, I don’t want to re-do all these things just to see it. If arrowhead could please fix that problem I would really appreciate it.Show lessbestthingiateallday
Convenient and annoying
This app is really convenient for checking balances and deposits but my number one issue with this app is EVERY TIME it “updates” every month or so all my login info is erased and I’m forced to accept terms and conditions again for the app to look exactly the same. If they could fix this glitch to keep login info saved after updates this would be 5 stars. It’s very annoying when you just want a “quick view” option and then login info has disappeared AGAIN. Lastly, when trying to do same bank transfers to another member you need their share number which customer service will not help with which is very frustrating since you’re just simply giving money from one account to another.Show lessHdkdineksllqpsbvh
Love the app and service
Love the app. Simple to use and I can find all of my past information dating back quite a while.
As for arrowhead bank couldn’t be happier with their service. They’re way better then any other bank I have had. They’re fraud department is very fast and customer service is amazing. Was able to get below a 3% interest on the vehicle I wanted and made payments on it easy and affordable. Got a new card the 1st of the month that it was going to expire without having to contact them.Show lesssheppdogg03
Transfers
Cannot make transfers to/from other institutions. Whenever I click on it the screen says error.
Edit: I’ve realized now that every time I try to make a transfer to/from other institutions not only does it still say error but the next time I try to use the app it says my credentials are invalid using Face ID and when I try to log in manually it says my password is incorrect and that I’ve made too many attempts to log in (my password is not incorrect and didn’t know one time was too many) to use forgot password or call the number.
This glitch has become so inconvenient. Anytime I try to check if you’ve fixed the transfer issue I have to reset my password which is such a waste of my time. The whole point of an app is to save time. It would be faster for me to just log on through my laptop. If you’re not going to fix the issue the least you could do is remove the option to try and make transfers to/from other institutions on the app until you can get it to work properly.Show lessmnlh07
If you want to be the best credit union
Genuinely I like credit unions..something stood out about arrowhead that I went to go get me a checkin and savings account with them. But I have to say when it comes to their mobile app it’s horrible no form for Customization The whole interface is dull and boring. It’s like if you were to hire a maid to do a deep cleaning in your house and make it smell and look good. But instead you get someone that just wipes off the counters and sweeps and organize some stuff around just to make it appear that it was clean. That’s what this interface feels like to me someone just put some random stuff together.
Bring your A game out Arrowhead sauce up your app. I do have to say though the only thing good about this app is that it has face recognition that’s the only thing it has going for it.Show lessCesarn067
Can’t see my payment due dates
When I view my accounts it shows my balances and the word “notes,” but not my next payment due date. When I view my auto loan I can only see my payment history, nothing more. It wasn’t like this before the newest update. Now I have to open my browser, go to the website, answer a security question, click on the tiny red cog next to the account summary and scroll down to find it. Very inconvenient. I love the update but I need easy access to my next billing date. It’s an easy fix so I’d like to see this implemented asap please.Show lessKingpibbs
