Leave a Review ACME Markets Deals & Delivery
Coupons no longer show in cart
They just keep making this app worse, and making it harder to shop in store. Who thought it would be a good idea to remove the link to coupons under item in the cart? Now I have no idea how the price of that item is determined. Is it a sale or a coupon? When does the sale or coupon expire? Do I have right quantity? How do I change an item? Now I have to click on the item, scroll to the coupon below and go through 4 more clicks to find the info I need to arrange a shopping trip for the week. Are you getting paid by the click? Why would you do this? I have 250+ items in my cart and having to go through each item five times every week just to shop is infuriating! Be transparent! There was no reason to remove the coupons from showing.Show lessJrsydevil
Developer Response
We're sorry to hear about the technical difficulties you're experiencing with the mobile app since this latest update. We would like the opportunity to address your concerns, as your feedback is important to us. Please chat with us on the mobile app by visiting the FAQ page under Settings or visiting the website using your mobile browser, so we can further assist you.Confusing to use and often fails
This app is poorly set up and often fails at one particular acme I shop at. It seems to work OK in the other one. Yesterday I clipped five items that had significant discounts and when I got home and checked my receipt, None of my items had gone through with the sale price. I had to go back to the store. when I try to use the app with the stores Wi-Fi, it regularly tells me that there’s a problem please check back. When I clip items that are on special, they don’t go to my shopping cart. There’s no features allows me to select that checked items should automatically go in the shopping cart. Why would you check in item if you didn’t plan to buy it? That’s really stupid.Show lessEllensiPad
Developer Response
We are sorry the app and coupon redemptions aren't working as expected and would like the opportunity to address your concerns. Your feedback matters to us. Please chat with us on the mobile app by visiting Need Help under the Settings page or the website using your mobile browser, so we can further assist you.Mrs Shoemaker-online shopping
I used to be a shopper in another well known store (just down the road) but now we only shop at Acme. It is the store where I (a disabled shopper) can shop online and find the same great deals and quality foods that are found in the store. Your online shoppers shop like they are shopping for themselves. My roast on my last order was perfect. I am looking forward to my next order which will be picked up tomorrow afternoon. Thank you for making my life easier, Barbara ShoemakerShow lessauntbshoe
Some flaws that need to be updated
I’ve been using this app for a year now I guess it feels that long. However, some things that I’ve noticed that need some fixing or when you go into choose to substitute or not. I will choose my first item to substitute and it’ll ask me if I want to continue substituting my other items I will say yes however when I substitute them and save changes and error occurs. Last time I ordered, I had to go in and out of the app and save each item, one by one for it to register and save. This last time right now as we speak, I don’t even have an option to substitute or leave a note or anything. When I click on the item it takes me to the item to add to. now I have to call the store and tell them not to substitute any of my items. However, overall, the app is a great easy, user-friendly app and I love it.Show lessCjjlfam1
Glenn mills pa acme
Everyone that works there is very nice. They are eager to help find what you need. The store is very clean and they take pride in their work. I prefer this acme over wegmans and Whole Foods!! Even though they have higher prices then some grocery stores - the quality is excellent. They also mark where the fruit, meats and seafood come from which is very important to me. I want to support American farms if possible and knowing where these products come from matters. I love this acme and can’t say enough positive things about the employees. It says a lot that many of them have been there for many years.Show lessProduce#1
Parking Concern
We moved into the Woodstown area two years ago and have only the Acme in close enough proximity for practical shopping. We have spent thousands of dollars (about $200 per week) over the last two years. A few months ago I noticed a vehicle taking up two priority parking spots. I took a picture and let it go; at the time there were plenty of spots available. This afternoon I saw the same vehicle again taking up two priority spots. The parking lot was close to being maxed out. I took a picture and went in to shop. After making a full purchase I stopped by the ‘curtesy’ desk and spoke with the manager on hand, showing her the picture. She proceeded to tell me that it was her car, that she has been parking it that way for the five years she has been working there, and that it didn’t matter what anyone said. When I was loading my bags in my truck I noticed that five other employees had come out to watch me. I rolled my vehicle up to them and reiterated my concern and the perception that was being projected. They reiterated the explanation of the manager. I felt like I was dealing with a corrupt gang. I plan on taking my shopping to Swedesboro. I’d rather pay for the extra gas.Show lessPro Michael
Great app, but needs 1 major change!
This is the best grocery app I’ve seen. Giant’s is terrible, Kroger’s is ok. But, it would be perfect if we could remove items from our “Buy it Again” section. There are items there that the store no longer carries and items that I don’t ever want to buy again, either for dietary reasons or because we didn’t like them. It’s honestly a waste of time to have to scroll through all of those items every time I place an order.Show lessHammyOwen
No ability to edit order
It’s a major flaw that you can’t edit the order after paying, as you can with Instacart. Thought I’d ordered an item, the main reason I placed the order, then realized I hadn’t. Edit option wasn’t available. App said live chat was unavailable but did get to someone after finding a way to tell chatbot to put a human on there. There were other tech glitches. It wouldn’t accept the accurate info from my debit card so had to order through PayPal. When it told me live chat was unavailable it prompted me to log in even though I was already using the app. When I tried to log in to whatever site it took me to and I didn’t have the right password, it prompted me to create a new account! It was leading me down a frustrating dysfunctional rabbit hole so I closed the app and reopened it. That helped but couldn’t update the order regardless.Show lessI’m frustrated II
Stole my money
I placed an order for delivery. The order was shopped an hour before the delivery window. I accepted the substitution. I waited the full 4 hours and after 30 minutes past the delivery window. My order still has not left the store. I hopped on chat who offered me to reschedule. I decided to call my local store (the person on the chat confirmed the store location) and the employee said that they do not offer delivery and then hung up on me. So who stole my money? I asked the person on the chat why I was able to place and order for delivery if they do not deliver? No answer. Oh and guess what? This was my grocery order for the week since coming back from a weekend trip and now I have nothing for dinner. At 9pm at night.Show lessTAK928
Horrible
Works when it feels like it. Lost many deals due to service errors in Knollwood Rd Greenburgh store. Staff tries, quite a few times, including telling me to try going outside market to add deals. Great idea! Go out… add deals… go back in store and check out with no service nor connection. Every clerk says the wi-fi in store is a constant problem. Can’t calculate how many hundreds of dollars I’ve lost in my local store with this app. With inflation and an unqualified ACME IP design staff plus the losses from customer’s inability to add deals, makes shopping in ACME a rip- off. No way to recoup losses. In addition the apps’ convoluted design makes you stay in store at least 15-20 minutes longer trying to enter data from product alleyways into the wallet. Boo….Show lessdeebee412
Developer Response
We apologize for the inconveniences you have experienced while using the app and have informed the proper teams of your concerns. If you'd like to share more, please feel free to chat with us on the mobile app by visiting Need Help under the Settings page or visiting the website using your mobile browser. Thank you!
