Leave a Review ACME Markets Deals & Delivery
Terrible Update
This was a great easy app to use for all ages before. Ever since the new update, it’s terrible. The layout and colors mesh together making it not as easy to read as before. Also when you clip the coupons and try to add them to the basket, you have to try and click a specific point in the dim dot. If you do not hit the right spot, you open up the coupon and have to close it out and try again. It happens several times, even for one coupon. ACME please go back to the old design!!! Why fix something that wasn’t broken to begin with!!!!Show lessSammy1183
Developer Response
Thank you for sharing your honest feedback with us. Your feedback has been shared with our App Development Team for further review. If you need further assistance, please feel free to chat with us on the mobile app by visiting Need Help under the Settings page or visiting the website using your mobile browser so we can further assist you.Update broke it
Update app Feb 25 and now I can’t add items to my list. I also had a situation where personalized coupons appear on my list and my phone number is accepted but items were not discounted when I checked out. This has been a problem even before the update.
Was told a few months ago I would have to to use the website to add items to list from the weekly ad.
Just saw the July 2021 update. Seems like every time they do an update, it becomes less functional.Show lessMichaelK43
bug fix please
app crashes when I click on "email list".
because of coupons, just for U and monopoly items, my list is pretty large and being able to email and print it would make life considerably easier.
last time i wasted over an hour trying to hunt and peck for the items on my list while dealing with the clunky functionality of it and didn't get half the items. ended up finishing my shopping elsewhere a few days later.Show lessLunasquirl
Weekly ad descriptions
App works well, but when are selected from the weekly ad to be added to my shopping list, often the descriptions are shortened to the point that it’s impossible to know what it refers to. For example, I selected the picture with Lucerne cheese, shredded/block/cream from the ad. The shopping list showed ‘Lucerne’; with no indication that it’s cheese. So I have to switch back & forth between my shopping list & the ad or make a paper list/refer to the paper ad while using the app.Show lessWilmington shopper
Needs better features
I can’t believe that after I add a reward to my account I cannot remove it! It is ridiculous that once I click on a reward it cannot be removed for another one. I haven’t even redeemed any and now I am stuck with rewards that I do not even want. Why wouldn’t I be able to remove it if I didn’t even use it? This needs to be fixed.Show lessMonica724
Bad on so many levels...
First experience buying online with Acme...disaster..
1) Where is the shopping cart? You will find it after hunting around, after a bunch of app loads.
2) We go to place the order through the Acme app. Ok - done. Order went through as expected - however no order number, not a single order on a single page, receipt,
3) We get a call from a Filipino call center stating the order with problems with the order. What?!! What is foing on?!
Somehow we went from the ACME order to Instacart order, and Instacart is a third party service. Awesome. Now caught in insane call center hell refusing to help beyond company recited lines...escalations are refused. "Sorry sir, but in this case sir <insert bad news>" "Upon further checking, sir, <insert bad news>' - rinse and repeat.
4) Next to impossible to communicate with Acme. Chasing my tail, every person points us somewhere else. Acme Home Delivery (the real owner) even sends us to Safeway. Safeway says that is Acme - go there. Local store afraid of anything corporate, will not help.
5) We learn there are restrictions, policies <insert excuse here> - but the app never mentions. Order was placed fine, and nothing but problems ever since.
*****
Terrible first impressions. Issue never got resolved.
Spent days in discussions with management of all the companies with nothing but apologies.
Please do it write back with statements of apologies or empathy...empty meant less words.Show lessPixelRo
Not very good
This is not a high tech app at all. I suspected that I was frequently and mysteriously “losing” reward points that I literally just earned and today I was finally able to prove it. I bought a bag of chips 1 day ago which brought me to a rewards total of 33 points. Fast forward to today and now my points are zero. This happens quite frequently and now that they are finally back to emailing receipts and in addition to putting the rewards on the receipts, I can very easily track the reward points. Shame on you ACME for cheating people.Show lessDEashBabs
great idea, missed UX opportunities
First the good: integrating coupons into an app so you do not have to log those terrible paper coupons around is a perfect way to shop and use an app. Bravo!
the bad: it is clear that the designers of this app does not use it themselves because the UX is lacking the most basic tools. Most of these are mentioned by others, such as order of the coupons and inability to remove any coupons. designers only need to introduce 4 or 5 very simple fixes to make this a perfect shopping app.
Finally, there is a shopping list but it only contains the coupons you cut and does not integrate the store's database, so no actual products exist other than your coupons and the user has to built the entire shopping list him/herself, again very bad UX. Surely you have a list of the products you sell somewhere!Show lesscrushedbydwarf
Cannot log in
I have tried numerous times to log in after changing password, but cannot. It says we cannot process this request at this time. You need to fix your bugs. ShopRite had same issue when the updated their app. I have no problem logging in with my computer but on phone it’s a no go.DTMPP
No access to APP
Until you “fixed” this app
It could be accessed from the desktop with an icon.
Now I can’t get it without going to App Store. type in the Search box and then it calls it up. BUT as soon I leave the APP store the app is gone. Who has time for that when you’re in the grocery line. Once again the IT
people have struck again. They just CANNOT leave things alone. Finished with it.Show lessEmo0702
