Leave a Review ACME Markets Deals & Delivery
Error while ordering pickup
I usually love the acme app, it saves me so much money since i know exactly how much I’m spending as i add stuff to my virtual cart. I normally order pickup once every other week. Unfortunately, the app keeps popping up with an error message related to payment. After deleting and redownloading the app, trying to order on my computer, and just waiting to see if the issues fixed itself, i finally got ahold of costumer services who said it’s a technical issue they’re aware of and there’s nothing I could do to place an order at this time… it’s been over 24 hours and the issue still persists and I’m still unable to order. Shouldn’t they want to fix the issue that’s preventing them from making money??Show lesscass1721
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Love the app. Quick suggestion. A delete all button in the cart. I know we can use the shopping list as a way to create our list then shop. I personally like having a “receipt” in hand before I even arrive at the store. I like it all to be visual so I know exactly what I’m buying and can see what I will pay per item, my fresh pass perks and my total. I truly spend way to much time and put a little to much effort into my grocery shopping. But when all is said and done it is a struggle to then go back into the cart and delete each individual item waiting between loading times. It’s truly painful. But thanks for reading and may the odds be ever in my favor.Show lessseason2episode7
Excellent service
I am a shoppers at the acme in Saddle Brook, NJ. All the employees at this acme are friendly, helpful and personable. Everyone knows my first name and always trying to help me. I am handicap and they are so helpful and nice at all the times. If I need the motorized scooter they are very helpful bringing it out to my SUV. They will load my SUV with my bags. The stuff and also the Two Managers are always their to answer my questions at all times and if I can’t reach an item on the shelf they will come over and help me.
I love shopping at this Acme it’s like talking and dealing with a family member and they get to know their customers.
Excellent service A+
Cathy Anne JohnsonShow lessThe Best Acme
Easy to Use, Great Deals
I just recently moved from Virginia to NJ so had to switch from shopping at Harris Teeter and Food Lion to shopping at Acme and I used the apps for the previous two also before my move. The Food Lion app wasn’t terrible but the Harris Teeter app was, I love the Acme app and use it to help plan my grocery shops and also have started using the recipes. I’ve shopped for pickup via the app also and that’s probably the only area where y’all could use a little improvement. It’s just such a vast selection sometimes it’s hard to narrow it down/find what I am looking for but honestly shopping Whole Foods for pickup I have the same issue. Might want to just consider adding more specific product refinements, tightening up your search results or breaking down the taxonomy a little bit more, but overall probably one if if not the best grocery shopping app I’ve encountered.Show lessJulie DV
It’s helpful but has flaws that need fixing
It is easy to order but if you have multiple accounts to acme in your household. It makes it hard to sign out of one to the other. If you are using an ebt card it makes you go from the app to their site to use ebt card. There it shows no Order and you have to sign in and out to get it to show up. Then you can check out with ebt. That needs to be adjusted in the app. The other thing is it says you can adjust your order after checking out up to a certain time. I adjusted it two separate orders for though the app. It shows the item is removed and the cost from your total. Then add something else and it adjusts the total. The next morning I pick up the order and it received the items I canceled. Never get the Items I added after check out. Only resolution is a $10 credit to the account for the inconvenience. I have to take the unwanted items back to acme to get them refunded and then pick up the missing items. We Wouldn’t have to do those extra steps if the app saved the adjustment.Show lessnicknameistaken99999999999999
Developer Response
Hi Nick - we appreciate your honest feedback regarding our mobile app. Your concerns will be directed to our Developers for further review. In the meantime, please reach out via the mobile app by visiting the FAQ page under Settings or visiting the website using your mobile browser so we can further assist you. Thank you.The app & website are horrible
Sometimes the digital coupons have such an annoying delay with processing them to your list and/or checkout. You constantly have to go through a refund process due to the coupons never wanting to work at the time being. It’s very frustrating because it’s been like this for a couple of years now & you’d think with all the money they make, they can’t put a dime & time to fix this issue. I’ve talked to a couple of live agents these past couple of days to use a really good coupon towards my online order & the best they can offer is a refund if it doesn’t get taken off after the transaction. Obviously it’s not going to come after after paying because it gives you the final total at checkout. Acme needs to do better with that. Very unhappy!!Show lesslog in paypal
Developer Response
We thank you for your feedback! We would love to assist you further, so you can redeem the 4U offers successfully when shopping! Please feel free to chat with us on the mobile app by visiting Need Help under the Settings page or visiting the website using your mobile browser for further assistance. Thank you!Friendly, helpful staff
I shop at the Hopewell Junction NY location almost daily. Sometimes just to pick up a newspaper-other times to do a big shopping. I am so impressed by the people working here. Rachel & Kathy @ courtesy, Jason & Dave in Meat dept, all the guys in Produce & Isabel, Fi, Chrissy ( in fact, all the cashiers that I see each morning when in the store.) Everyone goes out of their way to be friendly and helpful. I could go to another supermarket as I live half way between the 2 local markets but I choose Acme because of the people.Show lessEvery name is taken-I give up
Mrs Shoemaker-online shopping
I used to be a shopper in another well known store (just down the road) but now we only shop at Acme. It is the store where I (a disabled shopper) can shop online and find the same great deals and quality foods that are found in the store. Your online shoppers shop like they are shopping for themselves. My roast on my last order was perfect. I am looking forward to my next order which will be picked up tomorrow afternoon.
Thank you for making my life easier,
Barbara ShoemakerShow lessauntbshoe
Great app SAVES MONEY!
Love this app! I saved $30 just through using coupons, deals, and “rewards” (points acrued from prior purchases) in the app. That didn’t include store savings/things on sale! Easy to use it just takes a little time but to those of us who are “coupon queens” it’s worth the effort. Who doesn’t love saving money?Show lessMarinosea
Don’t fix what isn’t broken
Other than the fact that there are a dozen items in my cart for which the MFR coupons are not showing up under the items, nor are they working at the store, the app works well. IDK what is with that! I’d like it if the checked items in My List would stop being crossed out! But, now there’s a new peeve. The quantity requirements for coupons were removed from the cart area. How are we supposed to know how many we need to buy? Is it $1 off on 1 or is it on 2? Who knows! I have to click on it because NOW it just says $1 off. Annoying and unnecessary extra clicks and a waste of my time. Please put the quantity requirements back!Show lessJrsydevil
