Leave a Review Spark NZ
Use vouchers when topping up
Its a good app but I would suggest sticking to topping up with a voucher because when i done a bank transfer today to top up (ive topped up like this 3 or more times before) it took my money but no money was put onto my spark account for me to be able to buy a rollover plan. Very disappointing and its taken all day for the spark payment team to find out where the payment is and still no money on my spark account and still no progress. Not that happy with this.Show less🄻🄾🄻🄻🄻🄻🄻
Developer Response
Hi there! Great to see you reached out about those payments, as that doesn't look right at all -and I'm sorry that happened. If you have any further issues re that, please drop us a message via the Help option in the app menu, and we'll check that out for you. Cheers, Claire @ SparkData and mobile plan payment scheme
The app was good until the latest version. Now for some reason every couple months my data rollover or any data left gets canceled a week before the next plan payment is overdue. Same thing happened this week but it’s even worse now I’ve gotta wait 2 weeks for my next payment even though the online spark login says I have rollover data but the app says otherwise. I’ve already called in and no one! at Spark could help solve the problem I kept getting changed from call operators. which is really annoying I’ve been with Spark for a long time and all of a sudden prices go up on Mobile plans and service quality gets trash. Am assuming this is Spark’s new scheme on getting their customers to pay their mobile plans before they’re overdue or the new spark App has a poor service avoiding calls from customers as much as possible.Show lessandrezzz........
Developer Response
Hi there :) That definitely doesn't sound right - please pop a message through to us via the Help option in the app menu - we're available 24 hours. Cheers, Claire @ SparkDreadful service
On Friday I phoned to cancel my landline only. I ordered a spark plan including Netflix. My landline phone was dead. BUT also was my broadband for Saturday and Sunday. On Monday my IT man contacted Spark and after 4 calls said my broadband would be back working by 11am. It is now 3.57. As I am a senior late 70s I needed to get an IT expert to diagnose why my computer and wifi wasn’t working. He spent 2 hours negotiating through 4 people to get the problem sorted. I am expecting a credit to my account to cover the lost days of wifi and having to employ an expert to sort it all out. All this upset to just cancel a land line. Very unprofessional. I expect an answer to this txt. Doris Ann SmithShow lessDoris Ann Smith
Developer Response
Hi there Doris. I'm really sorry to see that - please do message us via the Help option in the app menu - we'll be more than happy to get that all straightened out :) Cheers, Claire @ SparkAbsolutely useless piece of ……
Needs a 1 star.. Who ever designed this app needs to take a look at other Telco apps and see how they work and how user friendly they are- the entire design needs rethink very poor unfriendly layout. used the up to renew my pre pay- $19.00 back on 14/05 - today I find that I only have a $8.00 balance - considering I haven’t used the phone AT ALL - so much for $19.00plan lasting a month - secondly - their communications I. E sms etc- just as inept as the Spark app- you get message at 0230 am ? Last Friday 13/05/22 Have asked for a supervisor to call me - STILL NO CALL even though a team meme we promised it would happen in the next 48 hrs?? So all app this spark app- useless and it goes with Spark overall - Inept in every respect.Show lessbbjau
Developer Response
Hi there, we're disappointed to hear it was difficult for you to find some help. You can also reach us through a few other messaging platforms www.spark.co.nz/shop/message-us If a callback is preferred, this can be booked in through our website during the call centre operating hours (8am-6pm) www.spark.co.nz/book-a-call Cheers, Claire @ Spark.Phil Frost issues with internet modem
Hi. My wife had a new phone that lost connection with the modem. The technician I called was Jay. He was very thorough and determined in his approach and had a very good approach to helping us. Whilst the problem was quite a challenge Jay was very knowledgeable and patient, and was able to identify exactly what we needed in order to resolve our issues with the connection. Jay was awesome. Thank you Jay for your assistance.Show lessPhil&Tawai
Developer Response
Hi Phil, that's wonderful to hear that Jay was very helpful with getting you back up and running. Thank you very much for taking the time to send through this positive feedback 😊 Cheers, Grace @ Spark.CATCH-22: can’t buy data if you have no data
According to Spark this is a zero-rated app that you can still access when you’ve run out of data. This is not true. When you run out of data you cannot use this app. It’s just hangs at the logo screen. So you can’t login to the app and buy an extra data add-on when you’ve run out. If you call Spark you are told to buy data add-ons via the app - I CAN’T, I NEED DATA TO BUY EXTRA DATA!
You have to wait until you get to a wifi to buy more data - useless for times you desperately need extra data and aren’t sitting on your couch.Show lessFragmenter
Developer Response
Hi there, thanks for your feedback. Most data usage within the app is not charged. That said, it's not guaranteed to be 100% zero-rated. For example, logging in using Google might not work if your plan has run out of data. If you continue to have trouble with using the app once logged in, can you please email us some screenshots and your Spark account details to sparkappteam@spark.co.nz Cheers, Grace @ Spark.Poor connections
I’ve found it incredibly hard to top up to buy extra data for my phone while broadband is being set up in my new phone. The app doesn’t work unless you have data and chews through the money that I have topped the phone up with that I was going to use to buy more data. This results in me having to pay extra to cover for my purchase of data. Over the past 5 days I’ve wasted abt $10 which could have been avoided if the app worked with data connection but no internet which it used toShow lesssjjaye
Developer Response
Hi there, most data usage within the app is not charged. That said, it's not guaranteed to be 100% zero-rated e.g. logging in using Google might not work if your plan has run out of data. If you have run out of data, please ensure that you have turned off mobile data for all other apps before topping up as other apps can use up your data in the background. Please message us from the app via Menu, Help & scroll down to 'Message us' so we can help take a closer look at your top up charges for you. Cheers, Grace @ Spark.Roaming rubbish
When I try to view roaming usage in Australia I select the usage tab associated with the roaming package but it loads the data from my usual contract in NZ instead. Not helpful when you’re trying to monitor usage and not get charged an excessive bill but I wouldn’t be surprised it’s designed that way on purpose.Show lessStuck in Iso
Mobile
The transaction was good and fast. Message centre is polite and efficient. So far, I have no complaint. Very good company to be with. Thank you for all your staffs, you are very valuable to your company.cambridgecrazy
Useless!
The last app was so much easier to use than this current version. This new update is horrible! Very hard to navigate and even uglier to look at! Not to mention the amount of people that seem to be getting double charged and unable to buy add ons. As a 25 year old I find this extremely hard to navigate, what about your loyal customers that aren’t as technologically able. Plan to scam the older generation perhaps? Get an absolute grip of yourselves and restore the app to its previous user friendly interface. What were you actually thinking signing off this new update? Absolute spoons. I’m not an app designer but get in contact and I’ll do a better job than the 5 year olds you seem to be employing. Absolute joke.Show lessHamish Jamieson
