Leave a Review Zillow Rental Manager
Makes being a landlord easy!
I’ve used Zillow Rental Manager for my 2 rental properties for the last decade! It’s so much easier letting Zillow collect the fee to get the credit and background reports. Then all I have to do is click on a potential renter’s application to read the details! And the details are incredible- I know exactly how much debt is owed and how often they were late with payments! I have the info on jobs, bosses, previous landlords for the last 3 moves! And it’s free! What’s not to like? Learn to set up a few auto responses and you are not bothered by the renters who all hit the “touring button”. Set your minimum qualifications and reduce your time showing to everyone. This app makes the job of finding new tenants easy and efficient! Try it for free!Show lessWordDlight
Great Rental App
I recently used Zillow to rent out my home, and I couldn't be more pleased with the experience. The app's interface is intuitive and user-friendly, making it easy to list my property with detailed descriptions and photos.
One of the standout features is the robust screening process for potential renters. The app provides comprehensive background checks and credit reports, giving me peace of mind that my home is in good hands. Communication with renters was seamless through the in-app messaging system, which kept all interactions organized and accessible.
Overall, Zillow has made the process straightforward and stress-free. I highly recommend it to anyone looking to manage their rental properties with ease.Show lessTianaNola
So far so good
Just started my o use the app. I wish there was a quick way to ping the UI team. When you want to invite someone to apply there is no confirmation or UI feedback it works so you tap it again. You think did it work, then unsure you go to message screen and you seen the invite was sent each and every time you clicked invite not knowing it worked as the UI is not offering feedback. It should allow you to invite the person to apply one time. Then gray out or toggle off if an applicant as you to resend that should be easy to do as well.
Keep up the good work on the app but the UI needs this added to the next sprint.Show lessGammalightDesign
Horrible experience and support despite premium membership
As a landlord, my experience with Zillow has been nothing short of frustrating. Let me break it down: Listing Data Issues: The data I input doesn’t consistently appear in my listings. Accuracy matters, especially when attracting potential tenants. Zillow, please get your act together! Applicant Filtering: Where’s the feature to filter applicants based on provided information? It’s like searching for a needle in a haystack. Not cool. Support Quality: Zillow’s support team needs an upgrade. Their responses sound like they were written by a script-happy child. Unhelpful and infuriating. Premium Membership Lie: I upgraded to premium, expecting great support given it is mentioned in their premium list of features. Lies, Zillow, lies! Listing Removal Mystery: My listing was taken down without any justification. No one bothered to answer my questions or guide me on how to resolve it—even though I’m a premium member. Seriously, Zillow? In summary: Zillow, you’ve lost a landlord. I’m moving on to greener pastures (and better platforms). 🏠🚫Show lessRJ Applife
Absolutely terrible customer service
Zillow has been an absolute nightmare to deal with. I tried to set up my rental property to pay through Zillow and I never received the payments. They stayed pending for over a month and after lots of one way emails to support they finally responded and said they tried to reach me but never got a response so the payments were declined. Also instead of just being able to refund the payments they make you have the tenant dispute it through their bank. There is no phone customer service everything is over email making it take extremely long to get responses and if they don’t resolve it will take even longer to go back and forward. If you look at other reviews online you’ll see I’m not the only one to have these problems.Show lessLakestar23
Developer Response
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please send the feedback using the app by selecting the Settings - Send feedback. More details would be really helpful(listing address) for us to troubleshoot the issue. We'll ensure to look into it with utmost priority.Protect Your Money. $2,800 MISSING!
Update: This issue happened in July, it’s now October and I haven’t received a cent. Zillow sent me an email saying that the money was not taken out, even though they received a screenshot of the transaction from my tenant’s account. They claim she had insufficient funds. I went to court with my tenant yesterday and she had statements from her bank showing that the rent was taken out. I believed Zillow at one point, but the fact that this has happened to other people makes me not trust them. If you’re interested in reading about a similar experience, look up, “Warning on using Zillow for rent payment” on Reddit…………………………………………………Original: I had to come out of pocket for the bills on my rental property this month. Zillow says that my tenant’s rent wasn’t taken out because of insufficient funds. My tenant’s bank statement shows that the full rent was deducted. My money is floating out there in the world somewhere and Zillow has been 90% useless in rectifying this issue.Show lessThisisannoyingjustwork
Developer Response
We sincerely apologize for the troubles you've had with the Zillow Rental Manager app. We'd be happy to take a look into this for you, please send the feedback using the app by selecting the Settings - Send feedback. More details would be really helpful (listing address) for us to troubleshoot the issue. We'll ensure to look into it with utmost priority.Messaging
Zillow is a wonderful tool for advertising apartments. I have been using it for years. I find it better than some of the other popular rental apps.
Two small criticisms:
The messaging system between perspective, tenants and landlords. I’ve had the text, change the spelling and actually remove portions of sentences after I push the send button. I have apologized to people for garbled messages, including times when someone has an unusual spelling to their name, and the app will change the spelling to a similar name, making the spelling wrong.
The other small issue I have is with the videos. It would be easier if I could add a walk-through video I have taking myself of the apartment.Show lessDCshark22
Great App
I really love this app. As a do it yourself landlord this app is very easy to navigate. I like that it post your listing on 3 different platforms, keeps each listing so the next time you need to rent it you just go into the listing and edit it. It also has the option to have perspective tents fill out an application for credit scores and background check. They pay a one time fee to fill out for several different applications for different apartments. Very handy! You can send them an invite to the link to fill out application. Love it!Show lessLegitgamer1399
Landlord must!!
As a owner/landlord of a single condo, the Zillow Manager app has been a god send. Most of the headaches of renter screening is done via the app/website (application, credit check, background check, etc.). Then, your property is posted to three of the main rental websites. The quality of renters and number of applicants has been amazing!! When choosing a renter, it is sometimes difficult to pick since most are excellent. A good problem to have. You can even have rent paid through Zillow and all the tracking is done for you. I’ve recommended this app to friends who also rent their properties and they love it!Show lessRyuuma
Powerful tool for landlords
I’m a first time homeowner and landlord. This app made the process of finding a tenant and adding them on a lease very smooth.
The fact that it comes at zero cost gor the landlord is a big plus. Highly recommended
The only feedback would be to make the messaging interface (between potential tenants and landlords) more interactive. Right now, the option of auto responding with a pre defined text message is onpy available on the website version and not the app. Also, it doesn’t allow me to initiate a rental application through the messaging space.Show lessshanthosh-selvarajan
