Leave a Review Zillow Rental Manager
Should be easier to invite to apply
Right now, the only way to invite to apply is via email or through the app. I should be able to invite via a link that I can send through sms/text. I know this would not be hard.
I do everything through my phone so this would be awesome. Pulse I wouldn’t have to ask other people to give me an antiquated and useless address for an antiquated and useless form of communication.Show lessCov135
Terrible bugs
I’ve been sending feedback thru the app for weeks and they don’t fix the problem. It reloads the old messages I’ve deleted, every time I log in. Even for properties not listed anymore. It’s maddening. To constantly have to scroll thru old messages to make sure I don’t miss new ones. Done it will mark as read, others it won’t change. I have sent them countless messages about this over weeks and weeks. I’ve deleted the app and downloaded it again. Nothing. I hate it. I only gave it 2 stars instead of 1 because it is nice to message everyone on the phone. But that’s it.Show lessCleatherman
Works in the most basic sense
I am able to communicate back and forth with renters, however, the app hardly ever works. Initially, I couldn’t even activate my listing. Once it “activated” on it’s own, things seemed okay. Then I was struggling to get certain buttons to work, I could not send feedback because the app keeps saying it’s “having difficulty” and now I cannot view applications on the app due to an error that says the app is being developed... this is ridiculous. Dear Zillow, troubleshoot and fix your apps before making them live to customers who will not be able to properly use them.Show lessSHorn42
Easy peasy
I was super busy, and I didn’t want to be constantly answering questions by phone, so this made it easy. I did get a lot of no-shows for viewings, so I’d recommend posting a virtual showing and only do in person showing for people who apply. At least one was a “mystery shopper” and tested my compliance with equal housing laws thru the messaging part of the app. Be smart!
Credit bureau function made selecting a tenant fairly easy. I will use this app again.Show lesswillIiam123
Really helpful
I’m glad that I found this app. We have rented quite a few apartments because of the leads from Rental Manager. I don’t use the credit report, rental application, or rent collections features because we are already set up with a different program but I would not hesitate to try them otherwise. Zillow has created a very helpful product, I have recommended it to friends, and it is definitely worth five stars!Show lessLeaxWasWoodbury
Please fix your glitches!
Zillow, you’re embarrassing me as a landlord. The only thing that HASN’T glitched so far is the payment platform. But I’m looking for another service to handle applications and lease signing. I can use DocuSign for the signing as I’ve tried to get my 3 new tenants to sign twice now and it glitches with the last signer every single time. The application also glitched with one of my three tenants and after several days Zillow customer care wrote back to me and said they fixed it. But even the fix was messy. So we just moved on. And now the lease issue. I give up. I may use this for listing and payments but so far it’s garbage for everything else.Show lesskmiller246
This is a small property landlord’s dream
We own a duplex. I love the ease of using this app for managing the applications and messages all in one place!
I also LOVE that the applications can be filled out by those interested and I get a notification of it and don’t have to worry about doing ALL the checks myself. This is a wonderful app to support those of us who don’t have a large business focused on rentals, so we don’t have a lot of time or money to spend but want to have quality renters. Thank you!Show lessMegski79
Could be all in one solution
Has so much potential and I could use it as all in one solution in my landholding business but the app has been so buggy ever since it came out and even after the update has more issues than the previous version that I am unable to use it.
The most notable issues that I’m dealing with now are the fact that I can create a listing but cannot activate it - keep clicking activate button but no response. Keep trying for days. One listing eventually got activated by itself. The other one sits as off-market. Support is useless with their no-solution responses days later.
Another annoying thing is that the new messages do not get marked unread when they arrive so I have to go to each message to see if I responded to the inquiry.Show lessFmpramzn
Developer Response
We apologize for the difficulties you experienced. If you have any specific issues for the Zillow Rental Manager app, please send the feedback using the app by selecting the Settings - Send feedback. More details(listing address) would be really helpful for us to troubleshoot the issue. We'll ensure to look into it with utmost priority.Property Management On-The-Go
Zillow Property Management Application allows the ability to be connected to all my properties with a click of a button. Before communication with potential tenants was only when I was able to plug in to a iPad or laptop. Now I can create an ad, post, and screen tenants, at the same times as chatting with my friends. Excellent application for the progressive professional!Show lessPink feud
Love retail manager
I love the fact that I can list my homes for rent. It is easy to setup and work with. I do have a few issues I have faced..
1. Unable to single sign with Facebook. I tried access Facebook on the app and browser and when I pull up the retail manager so I can use the application section it doesn’t single sign on with Facebook nor does it gives me another option.
2. Loading pictures takes too long to load. I am currently facing that I can’t view the pictures section. It acts like its opening and then it closes the app. Very frustrating.
3. It would be ideal to get the URL that we can share with different apps and so forth with a simple click.
4. Ideally after someone has viewed the home, it would be nice to have an option that we could send to obtain feedback regarding the home.
5. The new sort on property is perfect
6. It would be ideal that we could export all the details that were provided for the potential clients on the homes. I have found myself copying and pasting into excel spreadsheet so that I can contact clients to come view the home.
7. The push notifications are the bomb! Love that feature.Show lessENIALE ADNARIM
Developer Response
Hello, Thank you for reaching out. We are always evaluating user engagement with Zillow Rental Manager and making design modifications. As we evolve our designs we love hearing feedback from our users, so appreciate you taking the time to share your thoughts. Please rest assured that at this time we have shared your feedback with our team as we are always looking for ways to improve. Would you mind sending your feedback using the app by selecting the Settings - Send feedback? Thank you!
