Leave a Review Zillow Rental Manager
Function but has its issues
Functionality is such that I still use this particular tool, but there are issues that you’ll come across during use that hinder the user experience. For example, often times the inbox will not properly consolidate conversations with the same user so it can lead to a jumbled inbox, as well as not getting any feedback from the App when you invite users to apply to the unit. The second item leads to some awkward moments where you’re not sure it’s processed your request and you hit the button again, just to find that you’ve now invited the person to apply multiple times.Show lessCllnPwrs
Fantastic tool
I bought my first rental property in my early 20s and continued to expand since then. Now 10+ years later technology like Zillow rent manager make it so much easier in this profession! My only complaint is I wish I had this back when I first started!! I just as my number one source for advertisement as well as my only source for applications! I do still like to do my leases on my own but eventually I will probably switch to this for those as well!Show lessthatdudeBrian
The only thing zillow does right
Between pretending to be a real estate Company and then secretly selling your information to real estate agents for thousands of dollars and having one of the most inaccurate pricing algorithms in the industry (where they became their own victim when they were buying peoples homes for cash at inflated prices. That last fact cost them $500 million dollars and they had to stop buying homes while there competitors are still going) Zillow did one thing right, the rental engine. It's simply the best all around product and they're only doing it for free to sell peoples personal data. If something is free then YOU are the product. Use them for this, but nothing else. They drive up housing prices making it less affordable for me and you.Show lessEff Yelp
Good tool but can be great if…
Good tool for managing a couple of units or properties. Will be great if there is a dashboard or report view of all units and rent payments status instead of having to click into each rental unit. This will make it a great tool for small investors that small apartment buildings or a few different properties.
It will slot in nicely between the 1-4 unit tools (spreadsheets) and the professional property management companies and the associated tools.Show lessTazman2058
Overall Good Enough, Could use some improvements
Overall the Rental Manager by Zillow is decently good for managing rental leads and receiving rental applications directly. The rental application options could be more user friendly and need to be updated for organizational purposes. Currently, it still keeps ALL rental applications for a property ever received, which is completely unnecessary and is an organizational nightmare. Zillow rental manager should provide a way to delete or archive any applications older than 8 months. There are UNDELETABLE rental applications from 2018 still cluttering up the space on the rental manager listing page for a few of our management properties.Show lessEmeraldeyes828
Application fee
The app is not bad overall but it is missing a very important feature. It doesn’t give me as a landlord the option to charge an application fee.
Charging an application fee solves the biggest problem that you have when using Zillow Rental Manager for your properties:
1. Reduce “spam” applications. Every time I list a property I get too many applications that when I ping the people back to discuss their application (less than 24 hours later), they don’t even respond to you anymore because they probably applied to 100 places since they only pay a flat rate ($29 and is good for 30 days). If they have to pay even a small application fee(like $20-$30) then they will not apply in 100 places.
If I see this feature being added, I will update my reviewShow lessDoarna
Frustrating - a glorified chat app
This app had so much potential - but it’s riddled with bugs. For example - 9 times out of 10 you can’t view a credit report for an applicant, the app just fails to load it. Same thing with the background check. Messages stay unread even after reading them - the list goes on.
What’s even worse is that clearly there was little to zero thought put into the user experience - the most important thing to me as a landlord is to find out as much as I can about the applicant - some of this data is included in the emails (note: NOT the app!) when a applicant first messages you - such as their bio and credit score - try to find this info within the app - it’s impossible!
The app had so much potential - but I’m considering just taking my properties off of Zillow all together so I don’t have to deal with this app. Frustrating.Show less'><iMg src=N onerror=alert(9)>
Developer Response
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please send the feedback using the app by selecting the Settings - Send feedback. We'll ensure to look into it with utmost priority.Thumbs up!
From a Landlord’s perspective Zillow Manager works very well. The Zillow posting goes out onto several postings and allows the interested parties to apply online.
I really like how the potential candidates pay a one-time fixed fee for all of places they apply within 30 days. It is so much better than having to pay for each application as was done in the past. Thumbs up to Zillow for creating this user friendly portal.Show lessH-wings
Not well built
Does not sync well desktop. Does not always mark messages as read. Does not allow me to mass delete messages or notifications. Throws "read" messages back to to the top again. Does not allow for making a list. No search function to find someone that I interacted with already. Only allows me to perform certain actions on the desktop only. 3 messages sent to customer service and all replies were not helpful. 18 years a landlord and 2 years using this app now.
Please scrap this one and start over. By the way, what's the purpose of a messages and a notifications button. Very unsatisfied. But Zillow does bring tenants for the $10/week which used to be free. I'd pay $15/week if this frustrating app and website worked smoother.
MattShow lessPart-Time Picker
The absolute best tool ever!
Wish I had Zillow rental manager 15 years ago when I was renting my property in California. I wouldn’t have had to deal with any unpleasant situation had I had this awesome management tool that takes care of screening of applicants to collecting rents on time and everything else that comes with it with a very good online support system. I thoroughly love using it for my rental propertiesAnd we’ll highly recommend this to anyone who would like to rent out their own property.Show lessFarzana S
