lots of errors on the app
trying to order some sandwiches and when it came time to add payment I would submit the order and it would give me an error on one of the sandwiches, saying that there was no bread to change the bread. but it would charge my credit card. i change the bread to another type of bread on that sandwich and it did the same thing and charged my credit card A second time. so I canceled that sandwich and got another sandwich and the order went through then I called the store and ask them if they had that sandwich with that bread and they said yes. so the app obviously has no idea what the store has or has not and now I have two extra charges on my credit card.
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App issues
I’ve ordered through the app a few times now, where when I add chips and drink, one of them doesn’t make it to the basket, or if they both do, when the order is placed, the email confirmation doesn’t include both. I just ordered where I added chips & Diet Coke, both showed in basket, paid, then looked at email, only chips are showing on the receipt.
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Right or wrong?
Schlotzsky’s we love…but…I made order online my hubby went to Pick up the order. I had specifically said curbside. When he arrived at the curbside all went well, I had even paid for the order. I had even paid for the orderThen the trouble began. They handed him a bag that was definitely not our order. Then they told him that Doordash had picked up our order to deliver.
I had equipped my hubby also with the order number. They told him that the one that
he had been handed to him was the one with our number. After several calls to me they finally decided to remake our order but it was going to cost us an extra 30%. He said no. They decided to make it for him anyway. We finally got our order, at least we thought we had. But when he got home and unpacked the order there was one sandwich cut in half instead of the two sandwich’s I had ordered. The chips and center of the roll were correct. The saving grace of the situation was that no one had gotten angry and fussy or abused. All left friends. We will have continue to love Schlotzsky’s but probably will not order on line.
I had equipped my hubby also with the order number. They told him that the one that
he had been handed to him was the one with our number. After several calls to me they finally decided to remake our order but it was going to cost us an extra 30%. He said no. They decided to make it for him anyway. We finally got our order, at least we thought we had. But when he got home and unpacked the order there was one sandwich cut in half instead of the two sandwich’s I had ordered. The chips and center of the roll were correct. The saving grace of the situation was that no one had gotten angry and fussy or abused. All left friends. We will have continue to love Schlotzsky’s but probably will not order on line.
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Best sandwiches ever.
I didn’t even know they had a store in our town. We decided to give it a try and so glad we did. I got a Fresh Veggie and my husband got a Deluxe Original, my daughter also got the Deluxe Original but asked if they could replace the salami with Turkey and they did. These were the best sandwiches we have ever found. I’m craving one now. I just wish they looked more like the picture in their menu, I mean as big as they show them. Of coarse I always get the cheese soup also. My husband is still talking about them. Delicious. Will go back time and time again.
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Love it but . . .
I love Schlotzkys. I’ve been eating Schlotzkys as a customer for at least 30 years. I’ve used the app before but it had been a while since I used it. When I went to use it I forgot my password. The app would not allow me to reset my password. I’m pretty good at using apps but I ended up having to create a new account with a different password. Oh well. Like I said, Schlotzkys is the best sandwich in the continental United States to me.
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Cumbersome
Select and customize an item and click Add to Bag and nothing happens. Turns out after MANY repeats that after clicking Add to Bag have to scroll to bottom of screen (iPhone 12 mini) and then click Add to Bag again. Then…all that took so long the time frame for pick up expired requiring going back to Schedule Time and reentering the entire order. Maddening and 4 times as long as just driving up and ordering. Someone needs to actually use this app before fielding it.
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Great for the family
I order for either pick up or delivery for the family and had only one issue with a delivery order. All the other orders have been made perfectly and to order. Will keep ordering for either pick up or delivery.
Bad good bad app
First of all going through a drive-through to order sandwich is ridiculous. I had dressing on my sandwich I didn’t know came on it unless I was inside ordering from a menu but of course it wasn’t convenient at all and The sandwich meat was disgustingly thick I ended up taking all of it off and just eating the edges of my bread where there was no special sauce and dry so I could fill my stomach because I just spent a fortune on a freaking sandwich that I have been bragging to my kids was the best sandwich I’ve ever eaten in my whole life but that was 20 years ago I should’ve known the sandwich meat would be different and I was ashamed to bring my kids there and spent almost $30Very disappointed
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App won’t place orders
I very rarely write reviews-especially for a food app but this app is terrible! It will not ever let me place an order. You can go through and get everything into the cart and even input cc info but it won’t place the order. This is super frustrating especially when they have promotions and rewards that can only be redeemed through the app. I really like Schlotzsky’s food but the frustration of trying to order from them makes me not even want to go there.
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My meal
Delicious food and professional service by cashier and food preparer. Smoked turkey sandwich made to my exact specifications, including adding a light amount of spicy mustard along with regular mustard. And buying the last bag of baked Lays potato chips (they should always strive to have the plain baked chips available). Thank you!
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