Customer service
We have had the sleep number bed for over 10years now and last year we upgraded to a flex king option with dual temps. Everything worked fine until about a few months ago, our remote and apps stopped syncing with the bed controls. We have to unplug the power to the bed and dual temp each time we want to change the bed settings or the dual temp settings. I called customer service last week and they were very responsive and sent a new remote out. However the remote only works for one side. So we can only control one side of the dual temp and still need to unplug the bed to control the other dual temp and the bed. I will need to call them again and request another remote for the other dual temp. I can’t imagine having three different remotes to control one king bed. It’s a bit frustrating. Wish they had listened carefully and sent a dual remote out instead. If the problem is in the dual temp controller, they should replace the dual temp instead of making us have three different remotes.
Hoping someone from the customer service will look at this review and make amends.
Hoping someone from the customer service will look at this review and make amends.
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Horrible experience
The sleep IQ technology rarely works for tracking and measuring my sleep. More often than not, the tracker says that I’m in bed for like 16 hours when i was actually in bed for 7. It will often show that I’m currently in bed and it’s tracking my sleep whenever I am out of bed and looking at the app. There’s no way for me to troubleshoot this. When we got a new router, I failed to get back online. I tried everything the internet told me to do without success. When I finally had time to call customer service after work, I was on the phone for an hour. I had to make sure the bed was plugged in, unplug it for 20 seconds and plug it back in, shut down my Apple Watch, make sure nothing else was connected to my Bluetooth, connect to the 2.4 rather than the 5g, change my password on my router, change the name of my router to all one word, no spaces or punctuation- to finally get connected. The gentleman assisting me said that there is a list of routers that are incompatible with the sleep number bed, but luckily this wasn’t my issue. The app or website should have this disclaimer. I would also think that the troubleshooting screen should have all of these requirements listed clearly for customers so they don’t have to waste 30 minutes on hold and another 30 minutes on the phone talking to an unenthused employee. We spent nearly $10,000 on our bed and I expect to have awesome technology, app and customer service with a product that actually works all of the time.
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Response from developer
Thank you for your recent review of the SleepIQ® application. We understand your frustration and we're sorry if you're having issues with the application. We'll share your suggestions for providing easier access to understanding SleepIQ technology in app with the product team. If you would like for us to look into your account to investigate the sleep data issues you're experiencing, please get in touch with us at siqcommunications@sleepnumber.com. Sincerely, The SleepIQ® Team
App needs smart updates
I’ve had my bed for a couple of days, but I noticed that the app could be a little more user friendly. If you’re expected to inflate the bed after you wake, why not have a reset button within the Bedroom Control tab option. I was also confused by the Sleep Tab. After waking up after my first night, I couldn’t figure out how to have app recognize that I was no longer in sleep mode. I had to go do an internet search to figure out how to make the adjustment. Again, why not have a sleep and wake option within the Sleep Tab instead of having to go to Settings Tab each time. Also, what’s the point of Connecting Apps if it doesn’t show up as a reference point within the app. I connected my Nest Thermostat and Nokia Body Cardio Scale expected that it was going to be a part of a sleek dashboard, but it’s no where to be seen.
This app would be great if it wasn’t so basic. I’d love the ability to be able to connect the bed to my other smart home devices. Enhance routines by allowing you to automatically adjust your bed to your sleep number at a certain time each night. Create IFTTT applets that connect to LIFX lightbulbs, etc. Maybe an Alexa option that allows you to adjust the settings without having to grab your phone or the remote.
Just my thoughts.
This app would be great if it wasn’t so basic. I’d love the ability to be able to connect the bed to my other smart home devices. Enhance routines by allowing you to automatically adjust your bed to your sleep number at a certain time each night. Create IFTTT applets that connect to LIFX lightbulbs, etc. Maybe an Alexa option that allows you to adjust the settings without having to grab your phone or the remote.
Just my thoughts.
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Response from developer
Thank you for your recent review of the SleepIQ® application! We're always looking for ways to improve the experience and will share your suggestions with the SleepIQ® product development team. Sincerely, The SleepIQ® Team
Split the difference
My wife and I both have issues with our back and require two different types of mattresses. Naturally that is not easily accomplished without two complete separate beds. In comes Sleep Number. I gave it a 4 star because I split the difference between my wife and I. My wife absolute loves it!!! Me, I’m okey with it. Although I do not get excited about much anyways. But my wife is happy and the pain in her back is relieved which is worth ALOT!! I say a lot because I’m paying for my bed right now that we have had for 3 months. The downside of this bed- it’s cost!! Everything about this bed is expensive. So as long as you get that in your head, oh well.
The only gripe I have is that we bought our bed two months ago and asked the sales person if the beds ever go on sale. We were told possibly. Well, Labor Day hits and now our bed was on sale for almost $3,000 less than what we purchased it for. I was not happy at all!! If my wife didn’t like the bed I would have returned it or lit it on fire in front of the store ( that’s sarcasm people). But seriously, I was not happy.
Final thoughts. 1) if you can get over the price, it’s great. 2) if you have serious back issues, it’s great.
The only gripe I have is that we bought our bed two months ago and asked the sales person if the beds ever go on sale. We were told possibly. Well, Labor Day hits and now our bed was on sale for almost $3,000 less than what we purchased it for. I was not happy at all!! If my wife didn’t like the bed I would have returned it or lit it on fire in front of the store ( that’s sarcasm people). But seriously, I was not happy.
Final thoughts. 1) if you can get over the price, it’s great. 2) if you have serious back issues, it’s great.
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App works great
I’ve read some bad reviews that talk about the app not working or providing wrong data. I’ve had no problems with this app. It’s pretty accurate letting me know how much I’ve slept and whether it was restless sleep or a good sleep and it matches how I feel that day. The controls for firmness work great...... most times......, and this is the only reason I didn’t give it 5 stars, because every once in a while it will give me a bad reading and say I’m at 35-40 when it’s really at 50 or 55. When that happens I just reset the system or just inflate real high like 90 or higher and then set my sleep number back down to 35-40 and it usually gets right back in line.
As for the bed itself, I have been waking up with a sore back for over 20 years, nothing major just sore enough where I had to walk around for an hour or so before it started feeling better, and I have tried no less than 4 different mattress over those years and it wasn’t until I purchased the Sleep Number that I am finally waking up feeling great. It took about a week or two before I found my sleep number but once I did, no more sore back.
I don’t have the adjustable base so I cannot comment on that but just on a flat base I feel great.
As for the bed itself, I have been waking up with a sore back for over 20 years, nothing major just sore enough where I had to walk around for an hour or so before it started feeling better, and I have tried no less than 4 different mattress over those years and it wasn’t until I purchased the Sleep Number that I am finally waking up feeling great. It took about a week or two before I found my sleep number but once I did, no more sore back.
I don’t have the adjustable base so I cannot comment on that but just on a flat base I feel great.
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Disappointing
I have sleep problems and I bought a sleep number bed mostly because of the sleep IQ sleep tracking feature.
It was kinda new at the time. It didn't track what I needed but I decided to give them time to get it working better. I wake up and am in and out of bed during the night. Sleep IQ doesn’t track your time in bed correctly and even though they added an editing feature, it simply does not work. It is fundamentally flawed in the decisions it makes. Its going on 3 years now and its not much better. Its mostly useless for me and I wish I could get my money back on the Sleep number system I bought. Because of being so expensive and not delivering what was promised, this has been the worse purchase of my life.
This may work for some people but not me.
Note to sleep number: If you feel the need to comment on this, please don't reply with your standard ”We are sorry you're unhappy. Please call our 800 number.” I have already been there and every person I talk to gives me a different answer. If someone can actually help have them call me.
I’m stuck with this horrible system and the payment that came along with it.
It was kinda new at the time. It didn't track what I needed but I decided to give them time to get it working better. I wake up and am in and out of bed during the night. Sleep IQ doesn’t track your time in bed correctly and even though they added an editing feature, it simply does not work. It is fundamentally flawed in the decisions it makes. Its going on 3 years now and its not much better. Its mostly useless for me and I wish I could get my money back on the Sleep number system I bought. Because of being so expensive and not delivering what was promised, this has been the worse purchase of my life.
This may work for some people but not me.
Note to sleep number: If you feel the need to comment on this, please don't reply with your standard ”We are sorry you're unhappy. Please call our 800 number.” I have already been there and every person I talk to gives me a different answer. If someone can actually help have them call me.
I’m stuck with this horrible system and the payment that came along with it.
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Bed Great, App Connectivity Not So Much
We love the bed (i10 with FlexFit 3 base), but the SleepIQ app has problems. More specifically, the bed has connectivity problems with the app in both the Bluetooth and Cloud mode. We have not experienced the problems that others have noted with the SleepIQ app itself— once we are able to get the bed and the app talking to one another. This process is hit or miss at our house; about half the time I need to power off the bed and power it back on before we can get any kind of connectivity between the app and the bed with either Bluetooth or Cloud. It can be a bit aggravating at 2:30 in the morning when you’re finally able to climb into bed only to have to recycle power to the bed before you can turn on the foot warmer, which is one of my favorite features.
Bottom line: Love the bed, hate having to arm wrestle with getting the app to work; once we get connectivity between the bed and the app working, the sleep IQ app seems to work fine and accurately tracks our sleep.
And in case you’re wondering, I’m an IT professional with 30 years experience. I have a mesh Wi-Fi network in my house with a Wi-Fi node in the bedroom and have maximum Wi-Fi connectivity in that room. I’m using the latest SleepIQ app (v3.7.0) on an iPhone 8 with iOS 11.4.1.
Bottom line: Love the bed, hate having to arm wrestle with getting the app to work; once we get connectivity between the bed and the app working, the sleep IQ app seems to work fine and accurately tracks our sleep.
And in case you’re wondering, I’m an IT professional with 30 years experience. I have a mesh Wi-Fi network in my house with a Wi-Fi node in the bedroom and have maximum Wi-Fi connectivity in that room. I’m using the latest SleepIQ app (v3.7.0) on an iPhone 8 with iOS 11.4.1.
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Response from developer
Thank you for your recent review of the SleepIQ® application. We're sorry you're having issues with the application. If you would like for us to look into your account, please contact us for help at siqcommunications@sleepnumber.com. Sincerely, The SleepIQ® Team
Pretty much useless for sleep tracking
My wife and I bought an i10 split king with a flex2 base. She gave up on the app pretty much right out of the gate. I tried to like it for a while, but the data it presents is ridiculous. Some nights it has me in bed for 16 hours. Some nights it has me in bed for 16 minutes. Some nights it has no data collected, and some nights I’ll somehow have 2 entries for the same time with different results.
As for bed control, pretty much gave up on that too. On our third night we lost control of the bed, and nothing we did would fix it. Tried unplugging the bed, reinstalling the app, nothing worked. Contacted customer support who basically told me “Gosh, that sounds awful. Wish we could help.” And so I went back and bought a remote.
This app and the whole SleepIQ system need a LOT of help. The whole thing seems tacked on, and that’s not cool when it’s one of the main selling points of your product. There are literally entire commercials talking about how smart this bed and app are, and I just haven’t seen it. The bed is comfortable, but the sleepiq feature leaves a lot to be desired. Definitely hard to justify the price when the features are half baked and inconsistent.
As for bed control, pretty much gave up on that too. On our third night we lost control of the bed, and nothing we did would fix it. Tried unplugging the bed, reinstalling the app, nothing worked. Contacted customer support who basically told me “Gosh, that sounds awful. Wish we could help.” And so I went back and bought a remote.
This app and the whole SleepIQ system need a LOT of help. The whole thing seems tacked on, and that’s not cool when it’s one of the main selling points of your product. There are literally entire commercials talking about how smart this bed and app are, and I just haven’t seen it. The bed is comfortable, but the sleepiq feature leaves a lot to be desired. Definitely hard to justify the price when the features are half baked and inconsistent.
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Missing something.
Need an order number to log on??????
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