BAD BUSINESS
Okay so my bf and I miss a payment on the car they repo the car tell us we have 30 days to get it out or it will be sent to auction. So 2 days later we go pay 1200$ to get it out they tell us when the payment goes through they will tell us where our car is everyday we call to find the car they say cuz we made the payment on the weekend which was Thursday then it would take 24-48hrs well we call Friday and they say call Monday. We call Monday they give us a address in ALBUQUERQUE NEW MEXICO where we live. Say we can get it Tuesday well Monday night we get a call saying our car is in ARIZONA AT AN AUCTION THEY SENT IT ON FRIDAY WHEN WE MADE THE PAYMENT ON THURSDAY. THEY SENT OUR CAR A DAY AFTER WE MADE THE PAYMENT AND PLAYED US THROUGH THE WEEKEND AND ARE EVEN REFUSING TO BRING IT BACK WHEN THEY HAD NO BUSINESS TAKING IT IN THE FIRST PLACE.
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Customer Service
The initial customer services reps were not helpful. I asked to speak with a manager, and Ms. Pena was the lady I spoke with. After a week and a half of stressors (not due to Westlake) I was in a tight position to need to move, since I lost my job. The moving company I used, did not inform me I needed a letter of authorization to ship my car. I was advised that it would take 3 days to get this letter, and I explained to Ms. Pena that I wasn’t informed and that I had a flight to be on to go back home, due to the termination, in approximately 3 hours. Ms. Pena worked some magic and I was able to ship my car and arrive to the plane just in time to buckle up for take off. Ms. Pena was more than professional and even calmed me down with how stressed and upset I was with the lack of information from another company. She went above and beyond to help me. I appreciate everything she did for me to get back home where my family can now help me get back on my feet.
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Worst company
Just look at the consumer reports. They charge late fee and service fee for no reason they always return payment unpaid they say when we pay on time and they say they charge service fee of $15 when they try to take money out for payment and they can’t so my Wellsfargo bank charges westlake therefore westlake charges that amount to consumer when I spoke with highest level of Wellsfargo manage my team they said they don’t charge such things. I wish I read review about this company before getting a loan from them. I’ve paid off my car from tax returns and I wish no one ever goes through what I’ve. They also charged my other card for payment when I never authorized it to be charged I’ve only paid once and not enrolled in auto pay and they charge without permission and said they returned it and charged me twice and never got money back for first time. I’m in process of lawsuit to this company for fraud and wish many other consumers join me.
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Rip off
So there’s a 2$ per day interest? And for some reason the payment is separated into principle and interest payment (was never aware of that prior to signing) so the majority of the money goes to interest however it’s way over priced for “$2” a day because the interest comes out to the majority of the payment so in essence I’m not actually paying for my car but for the company and their loan. Anyone know of how I can sue this company because my principle balance is appearing as if I’ve only paid 1 months worth and it’s been 3 months ! I will never sign for a loan again.
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Worst customer service in the world
I download this app, but is useless, I call customer service many times for help, but their customer service representatives are not helping at all, they don’t have a clue and don’t know o don’t want help, I’m really disappointed with Westlake Financial in general, I will make sure, this is the first and last time using Westlake Financial Services, and I will definitely recommend to my family and friends to keep away from Westlake Financial Services, worst app in the World, one star is too much, to be hones I will give them -5 for rating. 😡👎
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Smooth and efficient
This bank offered me a loan when others would not, very smooth transactions so far, i pay my car a few days ahead to avoid any delays and now i find out they have a mobile app that makes everything even smoother. You can make payments, see your transaction history and how much interest you are paying, you can also see your payoff amount towards your current vehicle. I have been with Westlake for 4 months now and i am a satisfied customer.
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THIS APP IS HORRENDOUS
***DO NOT DOWNLOAD THIS APP***
This app does not work unless you coordinate with Westlake directly and have them set your password. Then what is the point of a password? When you download the app you can’t create a profile so how can you use the app? If you go through the web portal to create a profile then what is the It still doesn’t link to the app. Moreover the customer service of Westlake is so inept and uneducated about the app is can beyond frustrating getting any help.
Even the web portal doesn’t let you know made a payment until one day later. The technology of Westlake seems more like a scheme to acquire additional information to sell to their affiliates or non-affiliates. They actually have a window that you can “opt-out” to not have your information shared!!! Westlake is what it is but it’s technology is complete garbage from now to stern.
This app does not work unless you coordinate with Westlake directly and have them set your password. Then what is the point of a password? When you download the app you can’t create a profile so how can you use the app? If you go through the web portal to create a profile then what is the It still doesn’t link to the app. Moreover the customer service of Westlake is so inept and uneducated about the app is can beyond frustrating getting any help.
Even the web portal doesn’t let you know made a payment until one day later. The technology of Westlake seems more like a scheme to acquire additional information to sell to their affiliates or non-affiliates. They actually have a window that you can “opt-out” to not have your information shared!!! Westlake is what it is but it’s technology is complete garbage from now to stern.
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West lake
I have been dealing with this company for 2 years, and I have had to skip a payment or 2 just so I can make necessary car repairs, well the repairs never stopped. But always caught up on my payments. But the phone calls start the first day after due date, and continue to harass me, even though I tell them I will make the payment in a day or 2. Never gave them any reason not to believe me. My point is, there was never any reason for the Harassment. Anyway, I got to the point I can not afford the repairs and the payments anymore, so before I got behind on any payments I gave the car back, it was clean, and no problems, it also had an electrical problem, the wiring to the headlights are burnt, and to the radio, and dome lights, I can not fix that, so, I was just told that the calls will continue until I get the car paid, I am a 62 year old woman on a fixed income, I can’t afford car payments and a lot of car repairs, it’s not fair, and ever since I’ve had this car, I have had to make repairs monthly, and I told them this, but they dont care what my problems were, they did not want to hear it, even thou they ask if I’m happy with it, they did not want to hear that I am not happy, or any complaints I had. This company is heartless, do not deal with these people if you don’t have to. PLEASE!
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Is this a beta release?
Super buggy. Hard to find what you're looking for inside the app - must jump through hoops to - for instance see a monthly statement, and then the cherry on top is that once the statement is "downloaded" you cannot go back to previous screen or anything, you're just stuck on the statement and only choice is to exit app and reopen. BUT every time you exit app and reopen you just input your login info, since there's no option to save even the account login name. Layout off app is something from pre-y2k era.
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