Worst car financing
This finance company is like Matilda’s dad of auto loans. Horrible customer service. Horrible attitudes. Long wait times. Harassing phone calls even when payment is submitted on time - it’ll show that a payment as submitted on their end - but until the bank clears the payment (which is the loan company’s fault for taking up to a week to withdrawal) they still call repeatedly each day threatening fees, interest, and repossession. God forbid you fall in hard times like most individuals during this pandemic because they DO NOT work with you. Save yourself and run, hide, or whatever helps you from working with these crooked angels of finance death.
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It’s coo
Overall it’s an okay app. If it had more capabilities it would be great. As long as you pay your bill on time everything is cool. I did recently set up a payment plan for my car which broke my monthly up into 3 payments which is doable. So
The only thing that was annoying was after the first day it was past due they called me twice like I was 30 days past due. I called them back and they said I’m fine but they have the system make the calls automatically but just don’t worry about it because my account is still okay.
Other than that, it’s coo. Just pay your bill.
The only thing that was annoying was after the first day it was past due they called me twice like I was 30 days past due. I called them back and they said I’m fine but they have the system make the calls automatically but just don’t worry about it because my account is still okay.
Other than that, it’s coo. Just pay your bill.
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They don’t care about people during the conrovirus
Hello. My car broke down around the same time my state issued a stay at home order. So I couldn’t work to fix it. They told me I would have to pay around 6 dollars a day in interest fees to hold on to it (not sure on the exact amount) I told them I have hemochromatosis. I could easily die from this virus. In my opinion they want me to get a job and die to pay them or become a slave and pay all that interest. Westlake should not be in business anymore and please do not get their assistance in buying a car. Find a company who cares about people.
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Inconvenience
This company is so inconvenient. They charged an extra car payment sending my account in the negative and That wasn’t just play money it was a necessity. Been dealing with customer service since Monday. They are inconsistent with their answers and I don’t trust them at all. They are suppose to refund me the extra payment. When i talk to the last Monday i told her i needed the refund back in my bank account she processed it as a check first mistake. She told me it would take 3-5 business days. Then i called back the next day spoke to someone who was supposed to fix it to get it switched to my ACH supposedly talked to the supervisor and fixed it to where it would only take 2-3 business days. Called back the following day talked to one person who told me it would take 5-7 business days and they did not process my ACH after she told me she did. Called back 10 minutes later they said it was processed and it would take another 5-7 business days. Talk to someone today now they saying it’s gonna take 7-10 business days.. I am very frustrated and they need a sense of urgency behind people’s money. I had to cancel my plans because of their inconvenience. NOT ACCEPTABLE
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I wish I chose a different company!!!!!
If you look thru comments you’ll notice this company is unresponsive to customer feedback. Red flag. Just saying if you have the opportunity to go with a different financial company I highly suggest you do so. But If you enjoy terrible customer service, irrelevant automated robot calls, ridiculous unexpected unexplained fees, and a general circus clown level of professionalism then by all means, choose Westlake. If your livelihood your car your credit your finances are something you take seriously do not leave it in the hands of these people!! They are going to charge you fees that have no explanation. Interest rates are going to be ridiculous. Customer service might as well not even exist. I’m pretty sure the customer service department is probably two guys and one girl, and whenever the phone rings they make their voices do different accents to make it seem like you’re talking to someone new. I refuse to give anything to business as terrible as this one so I’m gonna let you BORROW this one star.
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App was Great at the beginning
The app isn’t working for me. I’m the past 2 months it was deleting my bank info that I saved... At the beginning I could login just fine. In the past month I can’t login.. I thought maybe I forgot the password so I clicked on forgot password and input my info correctly and it said no account found.. I said hmm ok let’s see if I need to register it again and when I put the same info it said there is a account with the same info... I contacted support via email and they said to just name my payments in the phone. I hate this I need someone from support to fix this.
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Westlake auto app
This app is great, it so much easier than having to call over the phone to give them a card every time and I love how you can keep track of your payments and see the remainder of your car payment. Over all haven’t had any issues.
Not all bad
This app gives you a confirmation number even if the payment isn’t processed so without knowing it if something wasn’t right it doesn’t notify you before receiving a fee. Some months I can’t even make my payment via this app because it is not working properly. The only reason I continue to use it because it saves me money and avoids having to speak with an automated teller or call center rep.
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Personal relations review
WestLake Financial is absolutely incredible their prompt courteous and they care about the people they loaned money to I am extremely fortunate I fell under those few that got loaned money I’m building my credit paying off a beautiful car and making all my payments on time thank you WestLake you guys rock
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App Works Great
I help my sister ensuring she pays her bill timely. I use the App and pay the bill myself. She gives me money each payday. No issues with app. You can see all transaction histories. Make sure you always pay a few days before the due date. That’s with any bill.
