Great App
Very user-friendly, and convenient. Able to conduct all necessary business through the app, it’s the only way I make payments or submit and receive information with Westlake, I’d be lost without it.
Change payment date
While I do appreciate the refinancing, I can’t seem to get anywhere on changing my payment date from the 1st to mid month. Customer service is running me in circles and saying my payments haven’t processed? You took my money how is it not processed..? Let’s see after this payment it’ll work.
Reporting for fraud
Ive tried for about 5 or 6 months to contact customer support to update my account and correct my social security number They tell me something different every time as to why “they haven't received my email”, “I didn’t include my account number in the subject line” or “there is nothing they can do because i signed a contract with wrong info” because of this I am not able to connect my bank account and they charge me a processing fee. They are unhelpful and do not care! they will loop you through automated systems and then hang up on you. The horror stories i have read through other reviews of this company are ghastly. Not to mention 60% of EVERY payment goes toward interest and not principal. This is not what i thought i was getting into. I plead with you to walk!!!
Show less
I don’t understand why I need to pay a fee when I was told it was free
My experience overall very unsatisfactory very poor customer service every month show different amounts to pay I spoke to a lot of people but it seems they don’t have a clue worse financial
I Am Confused!
On the day my payment was due I logged into my Westlake Financial account, entered my payment info and also clicked the recurring payment button. I just checked my bank statement and the money for my car loan was never removed. When I went back to the website it says my payment is now LATE!!!!! When I clicked to pay it AGAIN I get a message warning me that I have a recurring payment set up and asks me if I’m sure I want to proceed.
I am not sure what happened, but I am PI$$ED!!!!!!!
I am not sure what happened, but I am PI$$ED!!!!!!!
Show less
Debit card AND live rep $5 FEE?!
So when I called to pay my bill since for some reason my account was not registered when I already had it registered, I was charged a 5 dollar fee since it was a live rep. I understand that. But when I go to pay on my app MYSELF in a SELF SERVICE way I AM STILL CHARGED?? How is that fair? I’m charged for doing it myself and putting in my OWN information MYSELF?? I don’t think it’s right and I honestly do believe I shouldn’t be paying ANOTHER FEE just because I’m using a SELF SERVICE option. My last finance company didn’t do this and it was only when I spoke to a live rep to pay my bill. THIS NEEDS TO BE FIXED.
Show less
OK, for the most part
Apps still need improvement It looked a bit out dated for the most part. Just wish they would add a option where I can see my schedule Payments That way I won't have to call customer service to figure out If I set up my schedule payment properly.
Cannot pay better than agreed via app.
I am trying to build credit. So I am financing a car I didn’t need to, to build my credit. My apr isn’t great because my file is thin. I’m grateful to WL for extending me the loan. I’m sending a check (I had to order them for this) every month because it costs $5 to pay online & I’m already paying pretty high interest. So, I thought I would get the app & save the stamps. Nope. I can’t enter an amount (greater than my payment due) to have ach withdrawal each month. I will probably delete the app if this doesn’t change. For the record: I’m not unhappy with the company, just this app.
Show less
Disappointed with this company
Due to the national pandemic (COVID 19) going on in the United States many Americans are struggling to make ends meet. Being most governors in most states shut things down work has been slow. I called at the beginning of June to try to defer a payment to the end of the loan. The representative said it wasn’t an option in the system and to call in on June 17 to schedule a payment. They also charged a late fee for the payment not being made on time. I just made the June payment but will be late with July because of the same situation, which will incur another late fee. Extremely disappointed. I thought we were supposed to be in this together.
Show less
Absolute worst company to ever do business with‼️‼️‼️‼️‼️
This company is a complete disaster. The app that is provided with the company malfunctions and shuts down after every use. Every time I open the app I have to reset my password. And good luck getting customer service on the phone. Everything down to the warranty company they persuaded me to get with my vehicle was terrible. Secure one is the name. Secure one really doesn’t cover anything your car literally have to have an engine block my function and that is only ifIf the store wants to cover it
Show less
