WFS Customer Service are Circus Clowns!
I requested Westlake Financial Services to update my legal new name towards my online account bill so I can attain my new Real ID compliant drivers license. Each time I call this business, an uneducated employee representative and supervisor is instructing me to do something different. I should only be required to provide my legal Court Order to suffice this requirement. I don't have multiple bills to make the name changes except for my mobile phone service and Westlake Financial Services. This request should be relatively simple but the idiots here at Westlake Financial Services complicate the entire process. I DO NOT recommend this business because they're uneducated and inflexible handling customer requests!
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Nodean Scott
This company is the worst I have ever had to work with regarding a car loan. I have tried to get out of my contract due to car mechanical issues and they denied it.I have been riding around with dealer expired tags since November 4, 2021 and tried to get them to have the dealer send information in order to register my vehicle and have been given the run around. My car still isn’t registers for the state where I readied. The worst company ever. Do not get a loan with them. Run for your life!!!!!
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$5.00 service fee
Not happy about the $5 service fee to use debit card. I don’t want to set up auto payments because I dno when I want to make payment, when my check will clear, etc.
I like the app a lot. Just the $5 fee to use debit card I’m not a fan of
I like the app a lot. Just the $5 fee to use debit card I’m not a fan of
Horrible App and Verification
This app is absolutely horrible. I have been charged late fees simply because there is no immediate way to verify or confirm if your payment with your card or bank information went through. Multiple times have I submitted a payment and after it says “thanks for payment” or “payment is good” but yet days after the payment due date, it would then tell you that the payment was not confirmed and you now owe us more money because of this. I would recommend to stay away from this lender until they decide to not have such a horrible application in place. Also side note, they charge you an additional 5 dollars for paying with a debit card through the app. What a crappy CA based company.
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Not Right.
I was told that when I purchased my van if I made payments for six months on time and in full that my interest rate would be cut in half. I didn’t realize that I’d have to be the one to stay on top of them in order to make that contractual deal a reality. When I brought it up I was quickly pushed away and told that my payment was low enough. I’m now paying exponentially more than what I really should have due to this loan and the people that made me the deal at auto brokers in New York. This is extremely unfair
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Great app makes payment easier
I like the Westlake app, it makes it very easy to pay my bill each month. It’s also great not having a bunch of paper, everyone should go paperless. However, it would be even more convenient if there was a way to split payments up in a day. Now, the app only allows you to make one payment a day. So if you need to split your payments then you have to do it over a series of days.
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Very, Very Happy With Westlake Financial 🚗
I am very happy with Westlake as my car loan lender. I have had an awesome experience with them so far & if it was not for Westlake Financial I wouldn’t have a vehicle 🚗 they have made my dream possible. I really like how their app makes it so easy and simple to make a payment on your account & I really like that I can pay my bill at any 7/11 location using my Westlake account barcode in my apple wallet
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Need to fix card payment issues
Keep having issues constantly when trying to pay with my card. Even adding it doesn’t fix the issue.
Avoid Westlake Financial at all cost.
I never chose this company for financing my vehicle. By far the worst company I’ve ever dealt with. The customer service is atrocious; most are extremely rude and unprofessional. My car was picked up at the height of the pandemic with a payoff balance of $130. My car had been shipped from auction site to auction site even after the balance was paid. The car was stripped down, rekeyed, and literally destroyed by weather and animals from having the windows down and trunk open to avoid the security alarm going off. No one at Westlake was able to locate my car for over a month. I’ve heard many similar horror stories about this greedy company. Please save yourself a nightmare and request a different finance company. Look up Westlake on the BBB and read for yourself.
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Loyal customer
I got duped into paying 20% on a used vehicle and this is the bank that gave me a 20% deal so I've been paying for the car for the past three years and still owe 3000 left when I called to see if they could change it in anyway or lower my payments they said to me well you were late one day on a few payments one dayThe funniest thing I've ever heard of so I can't get my payments lowered because of one day being late mind you it's auto pay and I always pay on time I've paid every payment since I got the vehicle I can't wait to be done with thisBecause after this I should be able to get a vehicle for less than 20% I'm barely paying off the vehicle every month
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