I’m over the fees
I honestly think they have too many fees. I appreciate the fact they gave me a chance when the other companies turned me down. I just wish that everything I do wouldn’t have a fee. Like to pay over the phone is a fee. To add a new card is a fee. To use the card instead of automatic withdrawal from your bank is a fee. If you pay early it’s a fee.
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Amazing bank
I have always loved being able to have this bank financed with my car because it is a leave of absence, it is said that I have always been given it, absolutely I would love to be able to share it with other people so that they can understand how satisfied Customers are with this bank.
The Westlake App
This app is A1. They make it very easy for you to set up payments and also easy for you to set up direct deposit. It’s not hard to use at all. I’ve had experiences with other apps where it was complicated to make a payment. Keep up the good work!
This app used to work flawlessly…
This app is now a waste of space on my phone! Had this app for two years after buying a car financed through westlake. Bought a second car recently again financed through westlake, I logged in 1 day after I bought my second car and now the app doesn’t even work, can’t log in at all and now I have to use the website for everything. Deleting this app today.
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Awesome
Thank you so much for being there when I got sick and needed to move payment dates. It was nice that you worked with me and I greatly appreciate all of you. Have a great rest of your year. Again thank you. You don’t know how simply allowing me to switch payment dates helped stay current.
Sincerely,
Teena Riggenbach
Rittman, Ohio
Sincerely,
Teena Riggenbach
Rittman, Ohio
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I really like this app!
It gives me all the information I need and I’m able to make my payments with ease. The couple of times I’ve called customer service they were very helpful. I have had absolutely no problems!
Used monthly
I love the fact that I can pay through the app look at my remaining balance etc but it’s a little annoying that when you make a payment it doesn’t clear in your account for 48 hours and if your account has the exact amount the payment will decline you have to have your payment plus a dollar or two for the transaction to clear when using the app.
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Blowing us up over 3 days
You guys are so pushy when it comes to payments . I actually made a payment on the 12th but I had a customer come in to my work after I put in all my info and hit confirm and I hung up. Your system didn’t take the payment. It’s annoying to be blown up when you have tried to the right thing. I definitely wasn’t going to pay twice so naturally I wait a couple of days to see if the payment went through. You guys have blown my wife up so much that it’s getting bad.
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the app is ok
Yo be honest i really appreciate WestLake for workin wit me on my payments. i am the only provider for my family at the moment so things are not so easy for me. Good thing is i get my payments paid even if i have to use my ten day extension each month at least i’m getting it done. my repossessing fee will get paid wen i have the extra money to do so i jus ask tht yu guys continue to b understanding and kno tht i will pay everything thts owed.. thank yu
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Can not even log in
I’m not sure WHAT is going on because I was able to log in before with no problem but the moment I decide to pay my bill I keep getting blocked by an error saying “please check connection” when my connection IS FINE. I am literally connected to strong xfinity Wi-Fi and it will say check connection. I live in a dead zone but I stay connected to Wi-Fi. I have literally left home and drove to a better location and tried to log in and it still would not work. Please fix cuz this could cause many people to have late payments
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