Leave a Review CenterWell Pharmacy
App Store could be improved
1. There are many items not listed on the App Store on mobile devices. If we were given the option of inserting the item number for items we need which you offer but are not listed it would be most helpful.
2. This is the second time that I have come up with an exact monthly total amount of items ordered but have been charged on my credit card for going over the monthly amount. Granted, they have both been very small amounts, but I am on a fixed income and I am very meticulous about how much I "spend" as to never go over the amount I have in my acct. I called in the first time and after much conversing and confusion on the reps part, it was agreed that the items I had ordered totaled the amount I had said and I was given credit for the extra charge. Now, the same thing has happened again, so I will have to call again...Ugh!! If this happens to hundreds or other people, this could be a big problem. Please check into it! Thanks for your kind attention to these matters.Show lesskatie the nanna
This is the worst prescription mail order service ever.
I started using this in April and so far I have received two refills for eight prescriptions transferred to them by my two doctors. I am out of meditation that was ordered and apparently it was confirmed and ready to go and now not even on the account anymore.
You have to log in to order prescriptions, then you have to log in to pay and after paying the outstanding balance remains in notifications like your not sure if it was rejected or whatever.
The navigation to understand what’s going in is ridiculous and confusing and now that my prescriptions have been held up they can’t be ordered together anymore like my last pharmacy.
I thought online mail-order prescriptions were supposed to be simple and this has been the worst experience I’ve ever had, even after CVS for five years.
Anyway… I recommend skipping this and moving prescriptions to Costco or some little mom and pop pharmacy store. That’s the call I had to make with my doctor. You would think a pharmacist would understand two weeks without you meds doesn’t end well for anyone. The bottom line I just really hate this service.Show lessCrazy4SHERMAN!
Crapola website- it is so difficult
Getting in contact with the Pharmacy & their communication with the Dr. is always , for MEDS that have refills - Is a nightmare, every single MONTH. CW will send to you a reminder text-but to get the refills on the Same Meds I have taken for over 30 years, starts at least 12 days before refill. DAILY calls to CW & then to attending Dr for communication is like pulling teeth! I have told CW EVERY MONTH that my Dr only has office hours on Tuesday & Wednesdays. This is the situation every month - It is very difficult to be the patient trying to coordinate communication for these two providers! I am going to switch from CW AS THEY WILL TAKE yet another 10 days to mail out prescriptions after they finally speak to each other! So my meds are never available on schedule - Plus I have my own job to take care of, I am tired of babysitting Cw!Show lesskdp2222
App could really use some work
So upon opening app today I knew of a few things I needed or wanted. Near top of app stated;”all past purchases.” This was clearly incorrect! It only showed a few things on recent purchases. I then proceeded to enter item names into search bar and the search resulted in “no match.” However, upon looking through various item categories I found the items I was looking for and under same name as I entered into the search bar!
I also understand, know and appreciate that items are typically at no cost to me,(including shipping). But the item mark ups are extreme! Often times 2-4x what you would pay locally or on other sites. Again, free or not the mark up is not comparable to purchasing elsewhere.
They need to work on the search engine results and realize the product mark up is way out of line with competition. Also, work on product pricing and offer more detail on some products,(poor or lacking descriptions on most items). I can also think of a few things that would be nice to add to the OTC store.Show lesssickocallz
Takes to long
First the positive:I’m happy with the ease of the OTC benifits. I’m also thrilled they raised it to 50. Can’t get anything for $25 these days. As far as the pharmacy RX side. It takes FOREVER to have anything processed filled and shipped. They say 7-10 day turnaround. I felt that a bit long. Especially if your on meds that can’t just stopped being taken. But it turns out to be more like 14+ days. Also every time I call about something, I get a completely different answer. I’m still just trying to have one med removed from my profile because it’s been replaces with a more effective one. So when it’s time for the correct med to be filled they tell me they can’t because the med that needs to be removed has a side effect with the one that I’m supposed to be taking now. ThisParticular medication is one of the kind that I can’t just stop. I will give them one more chance to make it right and then I’m done. The good thing is my meds end up being a small amount cheaper going this route. So that’s needed these days. If the phone staff was trained properly & they speeded up delivery it would be wonderful.Show lessdogmom1234567
I hate Humana including CenterWell.
I have been with them since January 1 and I have spent a total of 16 excruciating hours, trying to fix all the messes they make. I could go on for a week just about mistakes at center well; it’s very hard to get them to cover your claim, and none of the reps know anything I am so sorry I switch to Humana. As far as the app goes, you can’t count on that at all – – the information is not up-to-date or accurate. They send out Scripps that you don’t ask for. they ask you to transfer all your prescriptions to them so they can have them on file and they send them all to you. they tell you prescription is on their way that never arrive. If you call in the reps just me in a tangled mess and make it worse. The information on the app is hardly ever right and the rest tell you not relying on it. Humana has cost me a fortune in money, time, and my health app. I have canceled all my doctors appointments and therapies because each and every visit cost me four hours on the phone talking to people that have no idea anything about their company or the insurance business.Show lessLindaSmith1
Love this!! Everything at your fingertips!!
I recently signed up for the additional insurance to add on to my Medicare Disability. I hadn’t been able to get anything in recent years because, there just wasn’t any plans in my area that allowed me to have my doctors, and important medications on the plan. But they told me to keep trying and not to give up hope that they keep adding places and plans and they said to call back next year and keep checking. So I checked a couple more times and they still didn’t have anything but now they do. I know I didn’t need to tell you all of that, but I just wanted to mention it to anyone that might be having the same issue, and is frustrated. Please mmkeep trying, because it is well worth it. This app for the medication is really a great app. It has everything there. medication’s listed and it even has a medication reminder if you need it. And it’s very easy to use and if you do have questions, you can call the customer service and they are super super! I just can’t say enough good things about them and the app!!
Thanks!!Show lessMazeMonkey
Canceled or lost scripts
This app is terrible. I called in about a script that should of been being filled and the pharmacy said I had no more refills. But the bottle I received a month earlier said I had 5 left. Come to find out after being on the phone with them that all my scripts had no refills left and the month before they did. So the higher ups of the pharmacy went to the doctors email which had the original amount of each medication and number of refills on it and finally got my script which will now probably be late again in the process of being filled. Now the app is saying their is no credit card on file. When will all these glitches stop? Now I am going to have a to call in and get passed the pharmacist and to the person that can fix this problem. The same thing is going on with the OTC part of the app. But it doesn’t what to use the money I am a lotted every month and says there is no card on file. Is their anyone else with a Apple device having these problems? Because it’s the software that is doing this not the personal. They really need to fix the glitches in their software before someone really ends up hurt or in the hospital for this happening to them. So keep a close watch on your scripts and payment information please.Show lessmellow 69
Horrid
Too many errors. I have to constantly log in and check my meds against what the pharmacy thinks i need. All too often it drops meds out of auto refill for no valid reason. I understand that if i don't respond to an auto refill message it will take a med out out auto refill, but i have many meds that just drop out for no reason.
But worst of all are meds that get locked in limbo and there is nothing you can do about them except call the pharmacy WHEN THEY ARE OPEN. 8am-8pm M-F sounds convenient right? If you live anywhere except in the pacific time zone maybe. Those hours are In the Eastern Time Zone which means in the Pacific Time Zone you can call from 5am-5pm M-F not convenient at all. I am constantly having to call to get meds out of limbo and sometimes i have to call multiple times as the person helping me does not do what they tell me they are doing, i.e. sending me the meds I have stuck in limbo. What happens is that I have meds that are ready for refills, and if i look at the meds i can see they are ready for refill but the app has lost them and won't let me order the refills. I must call in to get them unstuck and refilled. There appears to be no logic as to why a particular med gets stuck in limbo, they just do. This is the worst pharmacy app I have ever encountered.Show lessBjorn Reddy
Why am I being charged?
Makes me curious as to why I am being billed for my prescription of Linzess 72mg, 3 month order? I was under the notion that because I was getting my meds delivered and not using the local pharmacy, it was at no charge. I mean, I get charged $3.65 for Linzess when I picked it up at WinnDixie Pharmacy. But this was before I enrolled in the Humana Home Pharmacy system. I am out of this particular medication, thus the $6.99 expedited fee. And I understand that charge, but I would appreciate an explanation of why I’m being charged $9.65 for the 72mg Linzess, when I didn’t when it was Humana!! Thanks and I mean no disrespect by my word choices, k. Honest to goodness, don’t think it’s lost on me that I sound like a smart-*** when I type emails. That being said, I mean no offense, I was just sorta surprised when I saw the total for my most recent order. Thanks Centerwell!
-Patrick BrownShow lessLuxurious.Brown
