Leave a Review CenterWell Pharmacy
Times out and dumps your cart... why?
I think the benefits that Humana offers are great, but the app is awful for the OTC Pharmacy. Love the convenience of being able to do the OTC order via the app, don’t get me wrong, but to have it unknowingly dump your cart if you walk away from it? AWFUL! Then tonight I was filling it out and it timed out saying due to inactivity. I was scrolling through and clicking on different items to see if there was anything else I might need. So how is that inactivity? I guess the app is only good if you already have figured out exactly what you need and you better not dilly dally at adding them to your cart and checking out! It’s bad enough that it times out and you have to log back in, ok fine, but it dumps your cart too! Then I have to try to remember what I had decided to put in there this time...what a HUGE inconvenience. Especially for someone with memory and concentration issues. Please Humana, if you ever read reviews...please correct these issues? I haven’t read previous reviews, but I can’t be the only one that feels this way...I’d be shocked.Show lessKatMc2
Horrible pharmacy technicians
This pharmacy text me or calls me constantly almost to the point where it was harassing so I called Humana Medical to see if they could stop all the texting and calling and they “said” they did because the text and calls stopped. That was about 2 1/2 months ago. Now it appears they took me completely out of their system and I have been trying to get my meds ordered for six days now and they still have not mailed them. I have paid them all the money I was suppose to pay to get my order and I’m yet to even get a tracking number. Every time I call they tell me the same lie each time, it’s about to be shipped, it took me four days to get someone to get the order in the system they kept lying about putting it in each time. It’s like if I don’t do it their way I will pay. When I say they took me out of their system I mean they literally “TOOK ME OUT OF THE SYSTEM” a technician and to reinstate me, there was NO RECORD of me EVER having been a customer. That’s a problem now but it want be in the fall when I get to choose my medical for next yearShow lessbayou fed up
Humana Pharmacy
I wish that I would be contacted via email or text (as requested) if a RX has been cancelled. It has happened 4 (FOUR) times in 7 days from my Dr’s RX. I have a cap of $50 to contact me if my RX is over that amount~otherwise, I would expect it to be sent to me vs just cancelling the entire RX. Also, if a RX needs prior authorization, a simple email or text (with the medication listed-as also in my preference-I should be contacted ~ESPECIALLY~Since my Dr’s office wasn’t even contacted for Prior Approvals. I’ve been taking the same medications for almost 5 years & I’ve been a Humana member the entire time~The Pharmacist should be able to see that this (these) medications were previously taken the prior month-daily-and I’m now in a 20 day delay on several of my medications. My local pharmacy closed their doors & I requested Humana Mail Order Pharmacy because I’ve set my Dad, Aunt, & Uncle up for their meds thru Humana Mail Pharmacy for convenience & pricing. I want to remain a loyal Humana customer, but I do feel like being contacted is imperative for communication between patient/pharmacy relations.Show lessMTGIGI58
Horrible
Always a problem with my scripts. They’ll just cancel them and I have to get the doctor to resubmit them. The app will say the RX has been shipped then they cancel it. Then I have to get doc to send a interim RX to local pharmacy because I’m almost out of meds. The price of meds aren’t consistent. One month it’s this price then the next it’s significantly more expensive. I was supposed to save money they said. GoodRx has cheaper prices on 3 of the 5 meds I take. Between comparing prices month to month and trying to get scripts resent, hustling to local pharmacy because of their mistakes, I’m done with this app. They have my credit card number that I entered so I could conveniently pay online, but every time they need me to call them and I have to give them this info again. Just a horrible experience. I would give this app zero stars if I could.
I’m a non-critical and relatively patient and understanding person but this is ridiculous .Ughhh. : (Show lessRK Austin
Developer Response
Hello, I'm sorry you're having issues with the Humana Pharmacy mobile app. Please email me at mobiledevelopers@humana.com to further assist you with this issue. Thank you, The Mobile Dev Team
