Leave a Review CenterWell Pharmacy
Great except one issue…. updated see below.
I do like getting my quarterly allowance for OTC products I would buy anyway. It does help with OTC cost. My only issue is with the site itself. Twice while I was shopping I was kicked out for timing out issues. That wouldn't have caused me to take away a star from my review. I took away the star because I was not only timed out before finishing, it wiped out my cart. Thus, I had to start all over again and find the products twice. That was my only complaint and why I gave it four stars instead of five.
UPDATE I have not had anymore issues. There are so many things to do from keeping up on meds, getting renewals and authorizations and price comparing with pharmacies near you. I must say having my meds sent to my door is just fabulous. They will work with you and your physician for generics and comparable meds that cost less. It is my main pharmacy except for me Rx scribed from office visit.Show lessPennytm
BEST PHARMACY EVER 💙💚💛
Humana mail order pharmacy is clearly the best pharmacy I have ever had I had to switch from Walgreens because WALGREENS is so horrible. My medication‘s are shipped from across the country and then delivered to my door faster than WALGREENS could get them to me and WALGREENS is literally across the street from my house! “I am Not exaggerating”Humana Pharmacy answers the phones immediately and you’re never on hold, they have so many people that are able to answer all of your questions right away! The service is Excellent!!!💚💙Also because of “COVID” at Walgreens you are no longer their local valued customer because they are too busy in the store and the drive thru administering vaccines and tests. Your literally standing there for a half hour amongst WHO knows how many sick people-they are too busy for you they say come back later!!! Please take my advice and go with Humana Pharmacy you won’t be sorry! Their APP is great and easy to use and you can track your shipping and they will keep you updated as to where and when it will be delivered. So your not stuck waiting for a delivery you can plan your activities around it. I couldn’t tell you the last time I was this happy with a company! Great Job Humana !!💜💚👍Show lessDodie 831
App review
The app could be more efficient. If you could do more on the list of all prescriptions it would avoid confusion and be efficient. You should be able to request refills and change the automatic refills from the list of all prescriptions. Then they could be split up as you have them. Also if changes have to be saved put the save button immediately instead of having to scroll down.
The same thing goes to having to put refill requests in a cart then having to go through the steps of paying. Once the refills are selected they should finished. There are so many emails sent out payment could be in a email.
Seniors are going to be the ones using this app. So you need to keep in mind they have short memories and are not technically up to date. Also only one email needs to be sent out that order was received and sent out with payment due. No one wants to get 4 emails regarding one prescription. They will start ignoring all the emails. Efficiency is the key to less confusion understanding and proper payment.Show lessShayna03
Frustrating app
I recently changed my primary care provider. Despite the fact that I have repeatedly informed Humana pharmacy that my previous provider should be removed from my account, that includes any & all prescription medications including any refills, this does NOT transfer to the Humana pharmacy app.
I’ve called and spoke to a Pharmacist ( more than once ), a pharmacy technician ( more than once), and a pharmacy “ customer service “ representative. None of these individuals have been able to accomplish the above task. I’ve even had actual conversations with pharmacy employees who have stated that they are not able to access the app.
Recently I went over 8 weeks with No access to my account as I was locked out. It took me multiple calls before I could get that issue fixed.
Therefore I like the simplicity of the OTC shopping, however currently I am having difficulty getting my prescription refills with the proper medical providers name on them.Show lessboo boo princess
Humana website
This is one of the most frustrating websites I have ever accessed. Keeps tell me my password is incorrect. I reset it and next time I try to access the site it doesn’t recognize my new password. Also when I am out of refills the site site says it will contact my doctor for approval. After a day or two I receive an email informing my they are unable to contact my doctor. Don’t see why you are unable to make contact with my doctors office I have no problem doing so. I then access the portal at my doctors office and make the refill request there and no problem they order the refill. If I could rate your site a zero I would. I just want to talk to live to a person but you make that difficult as well. Extremely disappointed in your pharmacy service and definitely would not recommend it to anyone!Show lessJ Martin 50
Horrible app
Second update: why did Humana remove the photos of the products? Often it’s helpful to see what something looks like before deciding if you want to order it. Better descriptions of some items like vitamins would also be helpful. Update: Humana has fixed the tracking issue and all OTC categories seem to be open (before this update, 3 of the 15 categories showed that the OTC store was unavailable so I had to call Humana to order toothbrushes but the other 12 were fine and I ordered other items from the app). For fixing these issues, I gave the app 2 more stars. I want to be fair so if there are no more issues in the future, I’ll give it more stars. Original review: It’s not a good sign when you have to delete and reinstall an app in order to open it. I’ve had to do this multiple times and it’s frustrating and time consuming. The latest update supposedly makes it easier to track an OTC shipment but it actually limits your ability to do so. I used to be able to click on shipment status and, while the information wasn’t always up to date, at least I could get a vague idea of the status. Now I need to enter my cell phone number to get text updates. I don’t want to do that and there are no other options for checking status. It remains to be seen if other issues have been resolved, like the OTC store showing something is available when it’s not or showing something is out of stock when it isn’t.Show lessLantana, FL
Developer Response
Please delete the App and download version 6.3.5 which has the bug fixes for the all the issues.I’m shopping for a different provider…
Since I pretty much had to choose Humana when I started Medicare and needed a prescription provider supplement, I have had one problem after another. When I call them, it takes forever to get through all the Robo-questions and then the wait time to talk to a representative is unacceptable! I just tried to use their app for the first time, and it was so frustrating, it inspired me to write this review… I placed an order (reorder) 12 days earlier with a representative. Yesterday, after running out of my meds for two days, I called them back. After jumping through all of the Robo-operator hoops, I waited for a representative (on hold). Finally, the representative (after having me repeat most of the information that I had to give the Robot), I find out that there was no record of my order (which I had invested a lot of time in, 12 days earlier). I asked to speak to a supervisor, but they weren’t any available and one would call me back later in the day. Guess what, no call back from a supervisor. So, if you have a choice when you choose a prescription provider, DO NOT CHOOSE HUMANA!!!Show lessShowmeskb
Not the friendliest app
It is not easy to find everything in a search. The products offered are minimal in comparison to products that are in a pharmacy. For example they do not offer a variety of sunscreen. I use titanium dioxide sunscreen, which is not offered. They do not have a good assortment of Feminine hygiene products especially vaginal lubricant such as Replens. The brands offered are not easily known brands. The vitamins and supplement are not organic and from off brand suppliers. There is only one type of incontinence pads. The cool-mist humidifer is for the ½ gallon when a Gallon size is available online to buy.
The supplement line is minimal; no zinc for example.
I could go on and on. The prices on some products are about 3x what it would cost if we were actually buying them from a commercial supplier such as Walmart. But since I’m not laying out the money it’s problematic. So, my point is that I will be getting stuff ( this is a medicare advantage policy, so why are there children's products offered)that I may not need but can’t actually get what I do need. I would like for Humana to have a patient advisory board to help make the OTC friendlier to all patients.Show lessClareSue
OTC Cart issues
It would really help to be able to save items placed in the cart. I had two prescriptions that were eligible for refill on two separate dates and wanted to order items from the OTC store. It would have been efficient to place the prescription items in the cart as they were eligible and also place items in the cart as I was shopping the OTC store. Also when attempting to search for items, I got “kicked out” of the app 3 times and had fill the cart from scratch. It took me 45 minutes to place my order. Next time I’ll have to write all my items down on a separate sheet of paper and hurry to place order. One last question...why are we not able to use the OTC funds to pay for prescriptions costs? Other than that, I love being able to get my vitamins and supplements at no cost to me. Would be nice to have access to Zinc and Magnesium as well.Show lessGranniec52
Need to revamp your ordering system.
Ordered a heating pad on last order and was cancelled but no reason given. Tried to order another today and said only one per year! OK, but that should have been given as reason for cancellation because I was not told that before. Also, while entering this order today, I was almost finished when it kicked me off for “inactivity”? I was typing the last item in when it kicked me off, how is that inactivity? And, I lost my entire order and had to start over and enter the entire order again; luckily I had written the part numbers of each item down! Have had nothing but problems with orders, and customer service had no clue what they are doing. I spent 35 years in customer service management and I know when it’s bad; it’s bad! I do appreciate being able to get these items but it shouldn’t be such a struggle every time especially for older folks!Show lessZsdep
