Leave a Review ecobee
Awesome product, but maybe could be tweaked
Update: As of March 2023 I see that Ecobee listened to my suggestion and upgraded the temperature control feature. This is awesome and much easier now to adjust the temperature. Major improvement over the slider. Great work Ecobee. Thanks for considering my suggestion.
Original: I am very happy with my Ecobee thermostats and the app. Any time I needed support I was very pleased with the response. I’m writing this review just as a suggestion for the app. Sometimes it’s difficult to adjust the temperature using the slider. At times it will jump up and then I need to try to slide it back down. Just a bit difficult to adjust at times. As a suggestion maybe it would be better if there were up/down arrows in addition to, or instead of, the slider. It might be easier just to tap the arrows up or down as needed. I’m not trying to be critical. I’m just offering some food for thought.Show lessSabres Rule!!!!!
New UI is pretty. Pretty unusable
It was super intuitive before. Now, it’s just bad. Your heat and cool settings were on a continuum so it was easy to see where current temp was and how far it was from your settings. Now these big tic tac buttons bounce you around to different screens and it’s jarring. There’s so much empty space that could be used for an actually useful UI. This is the kind of UI that was imposed on the UI team by some new VP who saw some mock-ups by an intern who has a graphics design degree but no experience in interface design. Jesus.
Before, there were already too many screens but at least the basics were usable. Now the basics are broken. The only thing this app needed before was the ability to set fan runtimes per each comfort setting. That’s it. It was done. I just can’t get over how bad this is.
The new font though is fire. Love it. It’s like the NASA worm font. Chefs kiss. Keep that.Show lesskwalk14
Ugly, don’t appreciate nest type scrolling!
Update just loaded on my phone. Do NOT like!! Still searching the app to see what else is messed up.. you had a good thing, should’ve left it be..megzmuzik
Developer Response
Hi there, thank you for reaching out to us! I'm sorry to hear about the connectivity issues being experienced. I would be more than happy to assist with trying to resolve this for you! Please reach me at customersupport@ecobee.com with the serial number of the device you're trying to connect. I'm happy to help!Design Suggestion: Plz bring back landing page scroll
(UX designer here). Ecobee’s design is great. However, the latest update solves one problem while creating another. The precision of the new +/- buttons are a useful and needed addition, but now I have to make 3(+) clicks where I used to be able to make a single easy scroll without even having to really look at my phone.
Because of the shape of my house (sun-blasted row house), I have to adjust the temp about a dozen times/day as I switch between rooms. Before, I could simply click the widget and swipe to turn the heater on and off without having to awkwardly interrupt a conversation.
On the landing screen, there is still room for the very useful vertical scroll on the right (and even the +/- underneath, though I care less about that). …also it seems like hitting the “Holding” or “until [00:00]” text should let you adjust the duration, but again, lower pri.Show lessUrbanUnbound.com
Frequently “offline”
New app is glitchy. What a shock.
Don’t buy an ecobee. Ours is often offline, defeating the purpose of a smart thermostat. Edit: I heard back from Ecobee and they blamed me and my internet connection. Somehow every other device works on my internet connection and then the ecobee is always “offline”. Total piece of trash deviceShow lessshelbyisthebest
Developer Response
Hi there, we're sorry to hear that you have been having Wi-Fi related issues with your ecobee but we appreciate you reaching out to us! Please send us an email with your ecobee serial number at support@ecobee.com so we can address your concerns and help you troubleshoot any issues you may be having. We are always happy to help!Really love the new changes!
REALLY love the new changes to the adjust the temperature. Ive had two Ecobee 3’s, two remote sensors and a single Ecobee 2nd gen for about 4 years now. I previously had NEST thermostats before Ecobee and always felt like it had much better control over adjusting the temperature outside the scheduled values …that is until now! You guys have made it much easier and more accurate to adjust the temp. For example I always used to over-shoot the temp I wanted then had to go back the other way, a little thing, but for some reason it was frustrating. Now after your update it’s so much easier and faster to get exactly what temperature I was after. Can’t wait to see these changes make it into my three thermostats! 👍🏻👍🏻 Great job Ecobee!Show lessJeremyDeal
Trash
God awful update. Temperature won’t stay to what I’ve selected, which is fantastic with a baby in the house, in winter. Get it together.Hfsckkfdkngd
Developer Response
Hi there, thank you for reaching out. Sorry to hear that you're experiencing issues with the temperature set points. Please reach out to me at > https://www.ecobee.com/en-ca/get-help/, I'd be happy to assist you with troubleshooting this issue.New look
Love the app but HATE the new look. PLEASE go back!!sunshinne83
Ecobee Thermostat App goes offline frequently
Despite there being nothing wrong with the Wi-fi. Not convenient for remote usage.xoShantel
Love the thermostat, app not so much
I have a premium thermostat and so far I have had no issues with it. The app on the other hand is glitchy, and continues to ask me to “complete set up” every time I go to the discover tab. For example, adding home details always pops up and shows that my house is from the 2020s. I’ve changed this to an earlier decade on both the app and web portal, but it still reverts back to 2020s. Like someone else has already mentioned, customer service always go with the same generic answer and says “your thermostat is working fine”. Oh and good luck claiming rebates via the app. I have attempted this 4 times now and my application doesn’t go through. I get an error message prompting me to add my personal details exactly the way it shows up on my utility account. When I fill out this page I get an error message every time. Customer service solution? “That’s your utility company not us.” Really? So when you have app issues, contact your utility company? Sighhh. Frustrated by the lack of problem solving on the customer service end. I gave up.Show lessslick12ick
