Leave a Review ecobee
old app icon better
amazing app but the old logo was far better, please change it back!!LilysMC
Great app, awful icon!!!
Last update changed the app icon and it's awful, ugly and atrocious!! Please bring back the old icon. Otherwise the app is great, very useful!!Claudiu
Ecobee is great but...
The old app icon was far superior.WhiteZero19
Icon Update 👎👎👎
Who approved this new icon? It actually looks more like someone forgot to even include one!
First the never ending advertising attempting to constantly monetize your customers with a subscription, and now a rebrand to indicate what exactly? Corporate greed and revenue streams should be on everyone’s mind when they use your app and product?
Your previous icon is/was instantly recognizable. This plain “e” icon is horrible, and now looks like your app was so lazy that it never bothered to set it’s profile photo! 🤦♂️Show less•• Jason ••
Great until it wasn’t
Update from original. They apparently fixed whatever problems and app is working fine again although I haven’t tried to reinstall the sensor. Still, I have a lot of smart home devices and apps. This product is the must troublesome. Biggest heartburn is that whenever there is a hiccup with my wifi, the ecobee products don’t reconnect automatically like all the others. I have to manually reconnect using device. Other than that happy with product.
My app starting popping up a screen that says one of my sensors is low on battery. I click ok and it says reconnected them comes right back and says low battery again. Changed the battery twice with no luck. The worst part is that I can’t get past that screen to do anything else. Can’t remove the sensor, change temp or anything, just see a screen with low battery warning. I went to desk top version and I can change temps and all, I removed that sensor from any thermostat setting on the desktop version but app still keeps popping up that screen. Freakin annoying as hell. Finally figured out how to unpair the sensor but that didn’t fix the problem. App still says low battery. The apps are totally worthless at this point as all I can do is see a screen that says sensor battery low. Infuriating to say the least. I wonder if the Nest product had these kind of issuesShow lessdj0723
Developer Response
Sorry to hear this alert issue impacted you! We have fixed this bug and put measures in place to prevent it from happening in the future.Too slow to load
Extremely slow loading app.Jebu567
Nest ROCKS...Ecobee STINGS
UPDATE...UPDATE...UPDATE... I was leaning toward a professional 2 stars and initial review that I posted, in hopes that things would improve, yet things have only digressed. To keep it simple this time..... I WOULD NOT RECOMMEND AN ECOBEE PRODUCT TO ANYONE!!!!!!I
Previous review; I have had a NEST thermostat for more than seven years and all I can say is was pretty much flawless. It just WORKS! The ease of use and aesthetics are 5 out of 5 stars and the customer service (the only two times I had to call in all those years) is 10 stars. The ECOBEE is a whole different monster. Thermostat is confusing and the app is.... well in my opinion, fraught with problems. I’ve had my Ecobee since September because of a new HVAC install and the app is telling me it is still preparing my runtime report for October and November. It’s had multiple issues so when I tried to contact customer service/tech support, I gave up after waiting 28 minutes on hold without ever speaking with a single person. I do hope they get their issue worked out.Show lessGoneFishin446
Works but with problems
I have an Ecobee3 at my house and a latest generation Nest thermostat at my mother’s. On paper the Ecobee3 seems like it is better. More customizations, remote sensors have both temperature and occupancy information, native Apple Watch app (Nest discontinued theirs however there is 3rd party support although Google has caused some problems with that), Homekit, IFTTT support. Unfortunately the user experience can be frustrating. App updates break features. Ecobee servers go down regularly (either scheduled or unscheduled). Emails take several days to get a response and the first response will be a canned response without any value. It will take several replies to their response before you will get a reply that indicates they are paying attention to what you are saying. They really seem to be trying but it seems to be a perpetually unpolished product. The Nest thermostat and app generally just work (I’ve only contacted support once and once had to search google for a remote sensor problem). The Ecobee3 works well enough that I’m not going to replace it with a Nest (especially after Google’s takeover and Works with Nest discontinuation). But if the Ecobee3 died I’d probably buy a Nest.Show lesschrisjn
Developer Response
Very sorry to hear about the poor experience you've had with your ecobee. I'll be sure to share with the team as we're always looking for ways to improve.Variable peak rate controls needed
Using a off/on peak electric rate with the power co. There is a peak relief feature in other areas, but I can’t rationalize why ecobee doesn’t let everyone in need opt into this feature. I tried to sign up last night. Got an email with a link. Clicked on the link and was sent to the exact same page requesting my email and credentials. Submitted the same information and was sent another confirmation link via email. Used the same email address as my ecobee account. Just endlessly repeats this cycle without any change to my app.
Why can’t I get peak relief? Right now I manually turn the thermostat off/hold until I’m off peak. Which isn’t very smart.
The thermostat is much better than nest (google owned) and I don’t worry about ecobee invading my home privacy. And it’s been very reliable and power efficient. My only complaint is not getting peak relief.Show lessJoltheadq
Thermostat works, app works when it wants to
I recently installed Aprilaire 800 steam humidifiers which our Nest gen 3 thermostats couldn’t operate effectively. I replaced both Nests with the latest gen of Ecobee. Mechanically the thermostats are working better with our system including the humidifiers. The app, on the other hand, has a mind of its own. Sometimes it says that it can’t reach the cloud service. Other times you get a spinning wheel forcing you to abort and restart the app. Once inside, you will find a bland UI requiring you to click multiple times in order to see basic information. Some things you can do from the app while some things only at the thermostat. Reports require you to log in to a completely separate website outside of the app. It is a disconnected user experience. My first email to support took an unusual amount of time for what wound up being a canned copy/paste response. They didn’t bother to answer my questions. So mechanically I give it 5 stars, app a well deserved 2.Show lessTP762392
