Leave a Review ecobee
Horrible Alexa
The ecobee thermostat it’s self is awesome and I love the app user interface and the wall mounted control.
The bad news is I have now owned two different models of the thermostat for over 3 years. I upgraded to the latest and greatest last year thinking it would fix the Alexa problems.
It did not fix it!
So the ongoing nightmare is that #1. Alexa auto adjusts its own volume, even if auto adjust is turned off. #2. I have yet to go a full 4-8 hours without experiencing Alexa voice command issues where she says “I am experiencing trouble please contact customer service if this issue continues.” I have lived with this nightmare of non responsive Alexa not knowing any better. Recently I visited a friend who uses the echo dot and it works FLAWLESSLY!
I bought the ecobee with Alexa because I wanted an integrated Alexa control that could seamlessly integrate into my home via an existing appliance. I didn’t want an extra machine cluttering up my house and taking up precious outlets and counter space. However i would never recommend the ecobee to anyone if this were being purchased for the Alexa integration.
The worst part is that ecobee has no control over fixing these issues and consumers have to reach out to the Alexa customer service who have very little understanding of the ecobee products and I have yet to have any of my issues resolved by them.Show lessSnobud
Old Dog Learned New Tricks
This 61 year old man has been proven he’s not right all the time. I recently replaced my 5.0 ton HVAC unit after 17 years of reliable service. During the back and forth negotiations between the seller and myself, the seller added this WiFi thermostat to the deal. I laughed out loud. I commented that I saw zero value in being able to change the thermostat settings using my phone. The seller just said “wait and see”. This old man was wrong.
There’s so many things that you can setup on the thermostat right from the phone. I have and will continue to recommend this product to others.
The single biggest question you may have if you’re reading these reviews is whether it works like it is supposed to. Mine has been flawless. Easy to setup the schedule. Easy to change it. Highly recommended!!!
Side story that makes getting one make even more sense. My wife and I are at two totally different temperatures to be comfortable. She will complain about the temperature and go change the thermostat (she knows nothing about the app). Once a few minutes has passed, I’ll grab my phone and change it back to where I like it. After a few more minutes, I’ll ask her if she’s comfortable now. 90% of the time she says it’s much better. The power of the brain!Show lesskaolinkid441
Generally ok, recent UI tweak made temperature changes much worse
The app was generally fine and worked most of the time. However, with a recent update, they made it much more difficult to use the temperature vertical “slider” to say change the temperature up or down a few degrees.
It’s now much harder/impossible to see, as you’re sliding the temperature and guessing what it’s at, where you’re at until you release your finger. You then have to see what it randomly ended on, then randomly guess how much to slide up or down to go up or down the desired number of degrees. This usually takes like 10 tries to get it right and results in a lot of random temps being sent to you ecobee before you get the right change. It should show AS YOU’RE SLIDING what temp you’re at so you know how much to adjust or when to release.
It seems to only be broken on the main front page of the app - if you click the temp it goes to another similar page that still works at least a bit better (this is why i gave 2 instead of 1 stars). Front page should work the same way, as it previously did. Please fix quickly.Show lesstommi deez
Developer Response
Sorry you've had this bad experience! We've fixed this iOS 14 incompatibility in the latest update, so you can see the temperature as you're adjusting it. If you update the ecobee app to the latest version in the App Store, you'll be able to use (and see) your temperatures correctly! Hope this helps. If you keep having issues, don't hesitate to contact us: support@ecobee.comApp is not even beta quality
So much of this app is broken, unfinished, and displaying incorrect data or difficult to interpret.
I find the graphs really annoying. I can’t read and understand the graphs and data. Why is the date display incorrectly? Why is the data displayed incorrectly?
The ecobee thermostat hardware is good. I have few complaints on that so far. But I thought I was was buying a robust thermostat AND app experience. Unfortunately, I find the app to be unusable and worthless to me.
So the Ecobee system doesn’t provide what I thought I was getting. As a system, I rate it 1 star at best. Search elsewhere if you want a good app experience.
Update: Aug 3, 2020. You can see that the developer responded to my review here indicating they would work with me to resolve issues. Well, I did take 3 hours of my time to make screenshots of the defective data and graphs and then adding notes and arrows to each screenshot explaining the errors and why the data was obviously and grossly incorrect. I received an automated reply and case number upon submission. But after more than one week there has been no response. Nada. Nothing.
So I’m updating my review to NEGATIVE 5 STARS, because the developer publicly states they will resolve issues but then does nothing.
If you are looking for a thermostat that provides a valuable app experience, look elsewhere because your underlying data has been corrupted. Bad data input assures bad output data/decisionsShow lessDRM 87654383557
The device is awesome, but that app tho...
We’ve had an ecobee thermostat for close to 4 years. We love it. It does exactly what it says it does. Saves money and provides great controls over household climate.
However, since Ecobee’s recent push into home security and their logo change, the app has become pretty frustrating. Now, I have to login to the app every single time I want to use it. It automatically logs me out seemingly every time I close it. For something billing itself as quick and easy thermostat updates from your phone, having to go through the login and two factor authentication every time I want to update the temperature in my house seems a bit unnecessary.
Just a tip Ecobee, iPhones have great security features such as Face And Touch ID. Leveraging these features allows users to stay logged in and utilize their built in device security to verify access. It might be a good idea to study up on how to incorporate these features into your app. It just makes sense that cutting edge smart home devices leverage cutting edge iPhone security features.Show lessWabygayle
Developer Response
Thank you for your feedback and constructive criticism on the user experience. I will be sure to pass this input along to our team!Bring the bee back
Terrible looking icon in general even more so when compared to the previous one. Otherwise good app, 5star when you bring the bee back.bnajmeddine
Frustrating sensor alerts
I generally like my Ecobee thermostats, and the app works pretty well. But there is one long-standing issue that I find is very user-unfriendly. Just about every day, various room sensors will become “not detected” by the thermostat (which prompts an email alert). Usually within a few minutes, or maybe an hour or so, the sensor will be detected again, which causes another email alert.
This is annoying, but is nothing compared to the hassle that greets me the next time I happen to open the app to make a temperature change... a series of alerts will pop up, a new one appearing each time I dismiss one, until all of the “built-up” alerts since the last time I used the app have been displayed, turning a quick temperature adjustment into a much longer ordeal.
This could VERY easily be solved with an option in the settings to control how long a sensor has to be undetected before an alert is generated. Yes, if a room sensor is undetected for 24 hours, I want to know about it. But i don’t need to receive an alert every time the thermostat doesn’t hear from the sensor right when expected... let us select how much “undetected” time must pass before we get an alert, as it will probably reconnect within an hour (or less).Show lessMichael Caswell
Good Thermostat, Okay App, Bad Filter Service
Overall I give the product and services four stars. The thermostat itself functions well. I have no complaints about the device. The app leaves some things to be desired. You can get lost easily in menus and have difficulty remembering where they place each function. The app has been built up over time and could use some spring cleaning and reorganizing. I will also admit that the most recent app update removed all the iconic bee interfaces and replaced them with boring ‘e’ symbols. It definitely shows the device is going mainstream and is killing its unique brand history in the process. That aside beware of the in-app subscription service. They now offer filters direct however, and this is a big however, the filters contain no labeling and I can tell you from first hand experience they do not appear to met the MERV ratings you are paying for. I ordered MERV 13 and based on appearance alone, it’s a MERV 7 fabric at best. I advised Ecobee of this and they didn’t even apologize or offer to fix it. There is clearly no satisfaction guarantee or customer resolution practice. All I was told is that they would pass my concerns along. So buyer beware. The devices are good, the app is functional but leaves some to be desired, and the in-app filter service is suspicious and likely fraudulent at this time.Show lessXIXIILXXXI
New app icon sucks
Please bring back the whimsical bee. The “e” and it’s mucky colour is lame, unattractive and boring.essstar
Please go back to the previous logo
I love the bee! Current logo with a single letter e is ugly!zhangl64
