Leave a Review ecobee
Easy To Use, Mostly Intuitive, Back End / API Rock Solid
App has been easy to use over the past 2 years. My only complaint is the rate at which the various sensors are updated. I have about 8 temp sensors around the house, and their reported values do seem to take a while to update after the app is opened. Other than that, the iOS app and web portal have been great. MUCH more granular than crappy Nest. Much more data available on the web portal. Glad to have switched, and will continue to use for the foreseeable future. Before buying, I read many reviews and negative feedback about backend/API downtime and reliability. I bought it anyway, and honestly in >2 years the platform has been inaccessible to me MAYBE three times? And for very short periods of time. That's not to say there hasn't been ANY downtime, or that it has impacted others more than me. But I open the application several times per day, and have had really minimal issues. Like I said, glad to have switched. A great product and app combination. Thanks 😁.Show lessalejandroak
Could be better
App needs a UI refresh. Its become dated and takes way too many drill downs and hunting to get to basic functionality like switching heat/cool/off. Things are way too buried. Also the widget doesnt work anymore just keeps saying update widget configuration. Would also be nice to see ability to view individual room temps from widget like before. But fix the widget first so it actually works!Show lessSamuraiSun
Developer Response
Hello there, thank you for bringing this to our attention! I'm sorry to hear about your current ecobee mobile app experience. I would be more than happy to share your thoughts with our Product Development Team to look over and review when considering future possible updates and changes. Although not all suggestions are implemented, all are reviewed during the decision-making process. If you have any other ideas to share or you would like us to assist with any other issues you've been experiencing please contact me at support@ecobee.com for further assistance. I'm happy to help!After years of WiFi issues, can’t recommend
I’ve had an ecobee3 lite for approximately four years. While the thermostat generally works fine as a standalone unit, the WiFi connectivity is unreliable, as is the HomeKit integration. The latter isn’t so much of an issue in my case, as I primarily rely on the ecobee app…when the thermostat isn’t unexpectedly offline, which is my primary problem.
A quick search will reveal a history of WiFi issues with ecobee thermostats. Perhaps they’ve been addressed in the most recent models; I can only speak to my personal experience. In short, my thermostat goes offline often, and at unpredictable times, for periods of one or two hours or more. At various times over the years I’ve done the troubleshooting set out in ecobee’s materials, and I’ve followed online tips and suggestions from others experiencing similar issues. Sometimes it appears that the unit is off the local WiFi network, while at others it behaves as though it’s connected but can’t reach ecobee’s servers. Other devices on the WiFi network remain happy and connected. I’m done going down the rabbit hole.
Given that continuing, unresolved issue, I’m disappointed in the level of “flakiness” with the unit’s WiFi connectivity and can’t recommend ecobee to others. I’m leaving my thermostat in place for now, while keeping an eye out for potentially better alternatives.Show lessFastone1
Frustrating change of terms
We have used our ecobee for the last three years we have lived in our home. The thermostat was installed by previous owners and came with the house. My partner was hesitant about the device when we bought the house, but I assured them it would be an upgrade. We have enjoyed the thermostat until they have now forced use to sign up for their “eco+” program. While many of the benefits are useful, it also enables unilateral control of my thermostat settings by an outside entity. As I have small children in the house and our area reaches remarkably high temperatures, I should not and will not have to justify to any group the temperature of my own home. We try to keep our house moderately cool, with a mind on our power use already. I simply cannot risk putting our kids down for a nap and finding that our ac has been turned off/up to 80+ degrees, which is reported my many users who have already opted into the program. The app has locked me out, stating that I must accept the terms of the eco+ user agreement in order to continue to use the app. As I do not agree, I have stoped using the app, so the utility of the system is remarkably diminished. We will be replacing our thermostat this week with a “dumb” programmable model to avoid future headaches. Thanks for nothing ecobee, you wrecked a good thing with this forced upgrade.Show less368)(
Developer Response
Hello there, thank you for reaching out to us, I'm sorry to hear about the eco+-related frustrations. Once eco+ has been set up any of the undesired settings can be disabled, the only exception for this would be if you enrolled in a rebate program with your utility provider or had the thermostat provided by them. Then you would have to reach out to them to unenroll to have the undesired settings disabled. If you'd like assistance with this matter to ensure the eco+ settings you don't want are disabled, please reach out to me at support@ecobee.com. I'm here to help!Used to be excellent; got slow and annoying
Used to have absolutely no problems, for the last 4 years it was a delight. Snappy, easy to read, showed the right info, let me change the temperature and settings easily. Great. Recently they’ve been making updates that have changed something. Feels like change for change’s sake because I don’t see improvements to my experience here. What has changed is how quickly it shows the status, how quickly it makes changes, new loading spinners and new waits when you do even very common actions like change the temperature. Not to mention new downtime—times when the app just doesn’t even work at all. It’s become irritating, and that’s the opposite of what I want from a simple thermostat. Love ecobee, I hope they bring the app back to par. Until then I’ll be going through my Home Assistant integration for most things. Sad it’s going downhill.
Update: no, the support suggestion did not work. The app is completely unreliable lately and needs to be fixed, not worked around. Fix it!Show lesstrisweb1
getting worse
have to say as time goes by I am more disappointed with ecobee - was in an urgent need to access my thermostat remotely and the app insists i have to log into some web page i have never seen below - dam-it am in a rush, no clue what my password is and need to focus on driving not fighting things that should be making life easier!!!!
the time of use is so horrible i never use it, though i was really looking forward to using it.
had issues with ac and needed to push it to stay in cooling mode while debugging but the unit would not let me drop min below 73c am sure its a setting somewhere but it was not found by me in a couple of minutes
temperature sensing is not very good with the amount of heat version 4 generates
does not do any interaction between the two units to insure only one unit runs at a time, ideal with solar - suggested this a few years ago to deaf ears - so am creating my own thermostat!Show lessE1D1
Minimal functionality
Update: when I installed iOS 14.5 today, the problem with eco+ not being present in the app after sign up went away. Changing my rating from 2 to 3 stars now, since it’s still odd that eco+ isn’t available by default, and since HomeKit still locks up when attempting to adjust an ecobee-related scene. Original review: This app does perform the minimal functionality required, but does NOT work for the advertised reasons I bought the ecobee thermostat for. I can use this app to view, adjust settings, and turn my air conditioner on and off, however two key features do not work. When I try to adjust a scene in which the thermostat is present from HomeKit, the Home app locks up. It does not lock up controlling any of my other devices. The eco+ functionality is hidden behind some weird sort of customer sign up option that has to be activated by contacting tech support, and even though I have been told that it is now active on my device, the functionality is simply not present on the app. These problems really need to be addressed!Show lessthe tin woodcutter
Developer Response
Hi there, thank you for reaching out. Sorry to hear that you have been experiencing issues with the ecobee app, this is not the experience we want our customers to have! Please reach out to me at customersupport@ecobee.com with your serial number so we can assist you with troubleshooting steps with any issues you are currently experiencing.App lags..
Everything’s been working fine for the last year up until this last update. I’ve noticed a few people since this last update having similar issues so I will wait for the next update but just to let your developers understand what’s going on with mine. Everything is working properly after adelete and reinstall except when I set the temperature to a specific setting either a comma it doesn’t recognize that I set the settings and nothing happens for B, my heat will kick in the thermostat still reads all of its old settings on the app. If I close the app and reopen it, looks like working fine until I have to start all over again. I will try the force log out to see if the correct any issues. It also tends to crash once in a while too.Show lessFJABoston
Nice to Have. Slow load and inaccurate
It’s nice to have for remote control and monitoring, but in the year we’ve had it it doesn’t seem at all accurate. Humidity readings seem accurate but the thermostat won’t address it when humidity controls are used (I.e. when the humidity is high the system doesn’t work to get it under control). Additionally, there’s a significant lag in communication between the thermostat, secondary ecobee device and the app. You will see different readings between all 3. Temperatures are always off by 1-3 degrees from reality leading to rooms getting stuffy and or too cold.
Lately the app is taking longer to load and will show a different temp and or humidity level two or three times in less than a few seconds. The slider control is very fickle for changing temps and when you change your setting, the room temp reading changes by 1-2 degrees from what it just loaded which doesn’t make sense. For example, I open the app it says 73 degrees, I change the setting to 70 from 72 and then the app will say the temp is 74. The AC should already been on anyways but now it’s in overdrive because it’s so far off the setting.Show lessRandoReviewer21
Developer Response
Hi There, thank you for reaching out to us! I'm sorry to hear about your current experience with your ecobee device and the mobile app. I would be more than happy to help with trying to resolve this for you! Please contact me at support@ecobee.com with your thermostat's serial number so I can be of assistance. I'm here to help!Widget
Widget no longer displays temperatures - surely the most critical information for a thermostat!
Just tells me subscription required.amabirts
Developer Response
Hi there! Sorry for the confusion our latest update has caused. You don't need to subscribe to see your thermostat widget. Your existing thermostat widget is still in the list of your rest of your widgets, usually at the bottom of the widget view, but due to an iOS issue, you might need to restart your phone to see it. (What you're seeing is our new ecobee Haven status widget, which iOS 14 has automatically added to your phone.) If you have more questions, we're here to help! Email us at support@ecobee.com.
