Leave a Review ecobee
Works with annoying flaws
- Other users: Do NOT update your app. They now have a new screen where you have to select your device in order to change the settings. Before updating you could simply open the app and there, immediately, was your thermostat. Suggestion: do NOT force the user to select their device to access it—work to get rid of clicks, not add more unnecessary clicks. (I know, I know... you’re just trying to get people to buy more devices from you)
Want to still have the list of devices? Bury it in another place. But don’t have the list be annoyingly front and center.
- Have the schedule before more than 1 week. Surprise: most people no longer work the same schedule every week (example: firefighters). Usually schedules are the same for two weeks or even monthly. Suggestion: changing the weekly schedule is very annoying... have it go out at minimum two weeks.
- Overall, the Nest is much better but sadly it doesn’t work on my HVAC system. ☹️Show lessBeau Chevassus
Does not work a majority of the time
For an App that is updated “regularly” it does not work well at all. As a matter of fact, it seems to work less every time it is updated. When it was initially installed I had no issues with the app or devices. Now all I get are errors stating that “we are having trouble connecting to your devices please wait for our team to correct the issue”. To make matters worse, I have my weekly schedule set but sometimes I need to make adjustments. The app and the device have a setting that allows you to make changes and then it will “resume schedule at next scheduled activity”. Nope. Doesn’t work and the settings are configured on both the app and device. I don’t see the benefit in owning a product that is supposed to help you save on your energy bills if they don’t work properly.
Please make the appropriate fixes or revert back to the original because whatever changes you keep making you’re making it worse.Show lessThe Toasted Rooster
I really like this product, and I’ve had it for more than 3 years!
I installed my ecobee 2 more than 3 years ago. I did have an issue with the first remote sensor, but after contacting support, they sent me an additional one and it works flawlessly. I relocated the original sensor to a room adjacent to the thermostat and it now works as expected also. I have had times where I could not connect with my thermostat via the iPhone app, but I could not connect with other apps at my home at that same time, indicating that my very poor internet connection was temporarily down. I can find no fault with the ecobee app, and I have found their support to be extremely good. They talked me through an issue that was similar to the “learning” that a competing product performed that I did not want. I would certainly recommend this product, and would definitely buy another if I ever need a new thermostat! However, it seems unlikely that I will need a new one as this one does everything I want it to and more. Additionally, I find this product much more cosmetically pleasing on the wall than other similar products. The LED display is not too bright in the dark, yet bright enough to easily read in daylight.Show lessthe_real_jedi
Terrible Product
Would not allow the basic functions of a thermostat. You can’t simply raise or lower the temperature in your house! It’s also not actually HomeKit compatible. Ask Siri to change temperature once and it will lock that setting in place indefinitely. Ecobee admits this is a problem and blames Apple, but it is false advertising to say you can change the temperature with Siri.
Ecobee’s idea of saving you money is to keep you too hot in the summer and freezing in the winter. My family had to wear jackets inside because the inaccurate thermometers would keep the heater off showing the wrong temperature. Resetting the narrow temperature range to compensate was futile because it never sensed the accurate temperature throughout the day. Multiple room sensors placed next to the main thermostat each show different temperatures. We could not simply turn on the heater when it was cold, not even manually.
My ecobee and all the room sensors are back in the box and our home is finally a more comfortable place to live.Show lessd-trick3000
Nice work, a few improvements required
This device and app is really good works exactly as it should.
One bug I’ve noticed is in setting the schedule, adding a new entry can easily cause it to delete the schedules on every other day which is annoying. It takes some fiddling to get it right.
It would also be very handy to have an ‘off’ setting in the schedule which basically switches the entire system off at a certain time.Show lessmblaze3806
Schedule not working!
The new update doesn’t allow you to change the schedule via this app - it comes up with an error and won’t save the changes. I would also like to think there would be individualised fan auto planning which can be determined by the particular comfort setting.Rexy Rowell
