Leave a Review ecobee
Instructions for fixing app after last weeks update
I see countless reviews reporting the same issue after last weeks update rendered the app unable to connect to the network. I know because I suffered the same issue and was hovering the reviews hoping to see a response from the developer that was helpful; no luck. Here is what fixed it for me (I am in iPhone’s latest iOS but hoping this fix works across multiple iOS and perhaps devices):
Go to settings > scroll down to find and select Ecobee > turn on the “force log out” feature > DO NOT OPEN ECOBEE APP YET > go to home screen and uninstall ecobee app without opening it (this is critical) > reinstall ecobee app > log in now works and you can allow ecobee access to network > FINISH. This worked for me, it may not work for everyone, but I sincerely hope it does. Good Luck!Show lessI Don't Review Things
Alerts are broken
I have both Nest and Ecobee thermostats. My Ecobee is only a couple months old, and I thought I liked Ecobee better, but now I’m not so sure. Now that temperatures are cold and it’s heating season, I keep getting auxiliary heat alerts every time I open the app. But not just once... when I tap to dismiss the notification, and it keeps on popping back up, at least 5 times, which makes it very difficult to adjust the temperature (or do anything at all) when I keep having to dismiss alerts! Not sure why the app has to notify me 5 times that the auxiliary heat ran before I can finally use the app. I am thinking that maybe the alerts are “piling up” over night, then when I open the app in the morning, it alerts me for every alert that “queued” over night. Not sure.
Other than the wild alert popups, I prefer Ecobee over Nest. But the Ecobee alerts need to be fixed. And until they are fixed, the app is annoying.
Additionally though, the data that is accessible to the user if you login to your account on a desktop, is excellent compared to Nest. Again, Ecobee wins.
BUT FIX THE ALERTS!Show lessthejdoe
Eco+ service forced on you with no opt out
I’ve got two of these series 4 in our house and have really liked them until the last month. We didn’t buy nest because I just don’t trust google.
(Prior review material deleted from here forward.)
I’ve updated this review over the last few weeks a few times as I went from a huge fan to being very upset due to their rollout of eco+ and now back to neutral. Eco+ as originally rolled out required you to accept terms and conditions that gave them the ability to enroll you in power company programs that allow your thermostat to be remotely controlled. They’ve subsequently changed it so you can decline them and not receive the functionality. It’s hard to know if this was just a poorly rolled out feature or if they did it to drive revenue as I would assume they’d be paid some type of fee for enrolling customers.
In either case, I hope they are much more cautious going forward. Also, I hope that the eco+ function has an ‘off’ setting, not just a minimum. Lastly, unclear if it’s just my situation but the Alexa functionality that has worked like a dream the last year is suddenly hinkey. Maybe it’s just a coincidence.
I really hope this company errs on the side of their customer and transparency. As these devices get smarter and more invasive we need examples of companies that take extra care to leave their customers in full control.Show lessCpOaktonVa
Update Oct 2019
Whatever the update was, it doesn’t work...
And honestly I have seen easier automation setup processes
Once things are in place great but till then it’s a little painfulhhalaali
App takes forever to start
App takes forever to startup. And you can’t control the temperature with the widget.Beshayer
Just sayin
Love this app. If possible, please consider going back to the way it used to work - when I opened the app, I immediately got the temperature screen. This business of having the option to choose from temp or remote sensors creates an extra (unnecessary) step. Why change something that was working so beautifully? Just sayin’.Show lessMamalovestar
I am a C20 contractor and I hate this product
I have installed so many of these things in the past 6 months and I’ve even put one in my house and I have to say I hate them. I really do. It seems like every few nights I lay in bed and get phone calls from customers saying my thermostat is offline or my thermostat says it has trouble connecting to the device and trying again doesn’t work. I always ask is your internet connection good and the answer is almost always yes. Than I check mine and come to find out mine isn’t working either. I get it the frustration of having this thermostat because you’re older or sore from a hard days work and you just want adjust from bed but no your tired back has to ache and get up from being comfortable go to the stat and adjust it just like a $30 Honeywell. You know what I solved it for the most part. I’ve been pushing Nest thermostats. I hate them but it seems to be more reliable. I really wished I could give you less than a star or even no stars.Show lessKevinm9686
What happened to the visibility of sensors on iPhone?
If you have more than three you can’t see the status of sensors. The latest update has made the app significantly less usable.
Yet another “update “ and the functionality of the app has gone down again. Previously the app replicated the interface of the main unit which was intuitive and functional. Now it barely allows monitoring of a portion of the systems abilities. I am seriously considering switching to nest or something similar to improve the app experience Very disappointed with the direction the company is taking this app.
Additionally after 4 years there is still no option to manually trigger a data call from a remote sensor. There is still no time stamp or ability to update the information provided by the remote sensors. So when it says a room is occupied or not you have no idea for how long nor the ability to override the sensors determination.
The most disappointing thing is that it at least mirrored the main device until recently. So at a minimum you could interact with the app the same way you would with the thermostat in the main room. Now that functionality is gone.
I totally agree that this app is less and less useful with each update. I truly do not understand what the direction the developers are trying to move towards.
Please take a step back and understand the damage you are doing to your user base by making the app increasingly more difficult to use and less useful with every update.Show lessCkg77
Worse and worse with every update
When I bought this product several years ago it worked fine. Really. Always connected, fonts contrasty, right size, simple and logical interface. Nothing fancy, just right. It looked like the company hired good professionals to write it. Then the updates started to come. Good Lord! One worse then another. Fonts get smaller, sometimes you cannot see light gray font on the white background, interface got less logical, suddenly it would ask for a password, etc. And if that would be not enough recently it started to just hand there forever not connecting.... When I bough it it worked so good that I did a foolish thing to recommend it to many friends. Now I get calls from them when it does not work, or their mothers when they need to change something and dont remember which screen. Looks like company decided to save money, fired the developers and hired a stupid cousin of a their bookkeeper daughter-in-law from 8th grade... So, dont make my mistake - if you bought it you have no choice but suffer for your naivete, but God forbid you recommend anybody else to buy this... And to the Ecobee programmers - go back to school, guys. Or not - nobody who bought this would buy newer hardware version anyway....Show lessAlexCh.
Developer Response
Thanks for reaching out, Alex. I'm sorry to hear that you're having a poor experience with the ecobee app and recent updates. We're always looking to improve based on customer feedback. Please send an email to support@ecobee.com if need any assistance with your ecobee, I am always here to help. Truly sorry for any inconvenience!Latest is not the greatest
I have been using an Ecobee thermostat in my home for a number of years. I also manage the thermostats at my church where we have been using 15 Ecobee EMS thermostats for even longer. This latest version of the app leaves much to be desired.
First of all, I had to upgrade my phone to iOS 12 just to be able to talk to my thermostat, which is not mentioned as a requirement in the App Store. Nor, is the app flagged as requiring iOS 12+.
Another issue I have is that the app defaults to a list view of managed thermostats, where I have to pick which thermostat I wish to control. I only have one thermostat, why do I have to pick? The previous versions would go directly to the interface of my one and only thermostat.
The final issue is concerning alerts. Almost daily there is a high humidity alert on my thermostat. This occurs in the morning after everyone is done showering. This is normal for our home and household. This new version of the app doesn’t even show alerts or give any indication that there is an alert on the thermostat. I have to go to the thermostat to clear the alert. The previous versions would show the alert just like the display of the thermostat and allow me to clear the alert.
I love the product and recommend them to everyone. I just wish the left well enough alone.Show lessSemaj-1991
