Very useful
I’ve used the app for 5 years. It has been continually improving and updating. The ability to link your different Govt services makes it really easy to use as everything is in one place. The latest update gives passkey security which I think is excellent.
Hassle free
Just downloaded despite the negative reviews and found I had no issues setting up and accessing what I needed. Absolutely painless process. Logged in with MyGov ID and everything I needed was right there like the website. Added my cards to wallet in seconds with ease. I will continue using the app without any hesitation or complaint that I can see
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Good app
Do now why this app gets poor ratings. I’m guessing that most happy users are not bothering to leave a review. Downloaded the app, was able to log in quickly, and everything is there and ready to go.
Nice to have Face ID for quick login each time.
The user interface seems a bit clunky and not as slick as it could be. Perhaps the team will work to improve this.
Nice to have Face ID for quick login each time.
The user interface seems a bit clunky and not as slick as it could be. Perhaps the team will work to improve this.
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Fix your Gov App integrations!
I’ve updated my identity strength and can log in online (browser) no problem, but when using the app, I keep getting the same message about not having the correct identity strength.
Accessing your services on apps is supposed to be easier and more convenient but you’ve royally messed it up!
Even the version where it navigated you away to a browser on your phone and took you down a 2-app login process was better than this experience.
It shouldn’t be this difficult to pay taxes!!
Accessing your services on apps is supposed to be easier and more convenient but you’ve royally messed it up!
Even the version where it navigated you away to a browser on your phone and took you down a 2-app login process was better than this experience.
It shouldn’t be this difficult to pay taxes!!
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Contact details BUG
You have a bug in the contact details where you attest save your international phone number and it changes the number.
For example change to Canada +1 number, save and review.. the +1 goes to a +78 etc..
For example change to Canada +1 number, save and review.. the +1 goes to a +78 etc..
Opening a tax statement gone wrong…
After installing hoping for quick easy iPhone access to MyGov instead of website, but when I navigated my way to my notifications and clicked on one the statement opened and closed repeatedly freezing the app. This happened again after opening and closing the app and also after app reinstall. There was no way to communicate this feedback via the app when I accessed the app again on reopening. The survey I did didn’t allow me to provide sufficient detail. This was a time wasting, disappointing and discouraging experience trying to use the MyGov app and this when I was under pressure to get my personal business done efficiently.
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Sooooo Frustrating
The app seems to work okay for most things but when it doesn’t, it just doesn’t. Try linking Centrelink - good luck! All the identifation details are verified, then you put in contact details and (for the life of me, I know not why) the date you moved into your current address, submit, then COMPUTER SAYS NO. F’OFF FOR 24 HOURS. Patience wears out after 72 hours. Who knows the date over 25 years ago that you moved in? Moronic question!!! Please do some real life testing of this app.
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difficult to use
confusing app
Glitch when trying to read inbox messages
I like that the app links the tax department to Medicare and everything in between. What I don’t like is when I get a message notification and I log In to read it, it’s says “not found”. If wait a few hours or a day or so it will eventually work. Please fix the glitches in the messages
Why?
This is just a worse version of the website with no ability to edit your personal details (which was recently downgraded on the website so you can no longer edit certain features online at all). This app just seems unnecessary, but at least it runs better than any app the government has put out (really not saying much). Two stars because I'm impressed that it didn't immediately crash when I opened it.
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