Useful and easy to use
Ignore all the rantings, it’s the usual Aussie whinge for whinging sakes. The tool is useful and easy to access especially if you have the my gov ID app. It has its own wallet for SECURITY purposes. If you have things like Face ID on your phone, you’re in the app within seconds and access to your various wallet information. Works well for my needs.
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Adding concession card
I have the MyGov app installed and easily added Medicare card and vaccination certificate to my wallet. BUT I’ve spent days trying to get my pensioner concession card into my wallet. After trying all three methods to link my Centrelink card to myGov and getting an “unable to verify” message I’ve now been permanently locked out, and told I have to create a new account!!! I give up! I spent an hour and a half on hold yesterday only to be put through to the ATO section because the helpline had closed for the day!
It shouldn’t be this hard to get your own information onto the app.
It shouldn’t be this hard to get your own information onto the app.
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Link function
Everytime l attempt to link ATO the app starts glitching
NOT TESTED PROPERLY!!!!
The app can’t handle apostrophes.
I have an apostrophe in my surname and in the suburb I live in.
The app (and the website) can’t handle either. When I tried provide my details to link Medicare to GovID I’ve got an error message with a direction to call the Medicare call centre.
You clearly didn’t test it properly.
I’m currently on hold with the Medicare service centre (twenty minutes and counting!) waiting to get some help.
This all happened because I was permanently locked out of the Medicare app because I hadn’t logged in for more than 6 months.
This has meant I’ve had to create a new MyGov
ID and relink my services. Who on earth thought that was a good idea?
Isn’t the aim to reduce the amount of time Australians deal with government? This sounds one of those “security before functionality” ideas.
All I wanted to do was access my COVID vaccine certificate via the Medicare app!!!
I have an apostrophe in my surname and in the suburb I live in.
The app (and the website) can’t handle either. When I tried provide my details to link Medicare to GovID I’ve got an error message with a direction to call the Medicare call centre.
You clearly didn’t test it properly.
I’m currently on hold with the Medicare service centre (twenty minutes and counting!) waiting to get some help.
This all happened because I was permanently locked out of the Medicare app because I hadn’t logged in for more than 6 months.
This has meant I’ve had to create a new MyGov
ID and relink my services. Who on earth thought that was a good idea?
Isn’t the aim to reduce the amount of time Australians deal with government? This sounds one of those “security before functionality” ideas.
All I wanted to do was access my COVID vaccine certificate via the Medicare app!!!
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App is inconvenient & impossible to give feedback
1. In the feedback area you can only choose from generic options. Preventing all constructive criticism from being sent. (Seriously who did this? They obviously don't like user feedback and deserve a slow clap).
2. Why can't I copy my Medicare card number?! It would be very useful for filling out online forms.
3. And why do I have to tap the card to reveal the card number? Are you worried someone will steal it? Is this an actual problem or have you created an unnecessary solution for a problem that doesn't exist and therefore added an extra inconvenient step for every Australian?
4. Why can't I import these cards into my wallet app on my phone? Oh, you created your own wallet app! Oh that's clever and useful (no it's not). Why don't we let every bank and company create their own wallet app and we can have many wallet apps? Because the whole point of the wallet app is to have a CENTRAL place for cards to belong so you aren't hunting around for the various apps all the time. Keep the existing wallet in the app but allow the individual items to be imported into the Apple Wallet app - please!
2. Why can't I copy my Medicare card number?! It would be very useful for filling out online forms.
3. And why do I have to tap the card to reveal the card number? Are you worried someone will steal it? Is this an actual problem or have you created an unnecessary solution for a problem that doesn't exist and therefore added an extra inconvenient step for every Australian?
4. Why can't I import these cards into my wallet app on my phone? Oh, you created your own wallet app! Oh that's clever and useful (no it's not). Why don't we let every bank and company create their own wallet app and we can have many wallet apps? Because the whole point of the wallet app is to have a CENTRAL place for cards to belong so you aren't hunting around for the various apps all the time. Keep the existing wallet in the app but allow the individual items to be imported into the Apple Wallet app - please!
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What is this supposed to be !!!!!!!!!!
I bought an IPad so I had a larger screen to work with.
I bought a keypad so my screen was uncluttered.
Downloaded the app.
Logged in.
Found the app opens up the size of a phone screen.
There is not enough information on the screen at the one time.
Finally completed my report.
On the bottom are 2 buttons one to save my report so I have a record of what I have done together with the reference number.
This button did absolutely nothing.
The second button is to print my report.
This button did absolutely nothing as well.
I shall be deleting the app. & going back to using a web browser.
In the browser saving my report does what it is supposed to do. Then I have a record.
Printing my report does what it supposed to do so I can print to PDF & save the file.
Did someone get paid for this??????
I bought a keypad so my screen was uncluttered.
Downloaded the app.
Logged in.
Found the app opens up the size of a phone screen.
There is not enough information on the screen at the one time.
Finally completed my report.
On the bottom are 2 buttons one to save my report so I have a record of what I have done together with the reference number.
This button did absolutely nothing.
The second button is to print my report.
This button did absolutely nothing as well.
I shall be deleting the app. & going back to using a web browser.
In the browser saving my report does what it is supposed to do. Then I have a record.
Printing my report does what it supposed to do so I can print to PDF & save the file.
Did someone get paid for this??????
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Wallet limitation?
I appreciate the app making all my five (5) linked services easily accessible, but many of them also include cards that I cannot add to my Wallet.
Why can’t I add my Medicare and Organ Donor cards as well as my Pension card? Was this an oversight or is it in development for a later rollout?
I also find it disconcerting when the app suddenly shunts me off to the external website. Wouldn’t this present a security issue?
Why can’t I add my Medicare and Organ Donor cards as well as my Pension card? Was this an oversight or is it in development for a later rollout?
I also find it disconcerting when the app suddenly shunts me off to the external website. Wouldn’t this present a security issue?
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WelldoneMyGov
After reading all the negative reviews I was apprehensive to download this app. Eventually I went for it if only to see for myself. The whole process was entirely painless. All I needed to know were my MyGov login details (duh). Created an 8 digit passcode and setup Face ID. Instant access to all the services. Pension Card went straight into the wallet. Haven’t tried Medicare yet.
Hint: to set up a MyGov account I would suggest to get access to a computer. Phones are good but they are not that good.
I am 79 years old.
Hint: to set up a MyGov account I would suggest to get access to a computer. Phones are good but they are not that good.
I am 79 years old.
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this is so stupid,
I have tried endlessly to log in and I can’t, I forgot my password and my notes that I keep my password are locked and guess what once u forgot ur pas to the lock key on notes u can never unlock it ever. Which means I’m doomed and this dumb system of secret questions is baffling. I am 17 and I just started driving and one of the question asked me what was the first car I have learnt to drive in. I was shocked cuz no way I have made this a question when I didn’t learn how to drive recently. I’m so DONE.
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Can not remove my messages
After many years of being bullied and duped by child support, I had high hopes I could remove those messages to pay excessive child support payments to the mother of my children that could not support them and blew the money on crap… I had hopes that the negative mindset that these reminders serve would be something I can remove…
Well I can now remove the messages and will save me heading to Bunnings for cheap rope !! As I no longer need to see how I was bent over with no lube.
Looking forwards to some functionality in the app however, this can’t be all about Covid or concessions hey ?
Well I can now remove the messages and will save me heading to Bunnings for cheap rope !! As I no longer need to see how I was bent over with no lube.
Looking forwards to some functionality in the app however, this can’t be all about Covid or concessions hey ?
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