Appointments don’t start on time
Healthiest You is easy to sign up for and gives a lot of benefits. My purpose in downloading it was for therapy specifically. To sign up for therapy you need a separate log in from Healthiest you which is annoying and once you log in it’s not easy to navigate. After some digging I finally found the therapy sign up area. Found a therapist that did Saturday morning appointments and scheduled the visit. Morning of my appointment I log in early to get ready but there is no way to start the call or wait in the waiting room. My call was suppose to start at 7am it’s now almost 7:30 and have not heard from my provider. I did call Healthiest You to troubleshoot and all they said was that my provider is just running late and the appointment would still happen. I questioned if this was normal because we’re 20 minutes late is my appointment still going to be an hour or cut short? She couldn’t answer only tell me that the appointment is still happening. Not helpful, provider still hasn’t called, and wasted my time. Don’t recommend.
Show less
Worst app ever
Worst app ever. I have been using it for 1.5 years and I’ve never had a therapist appointment where we didn’t come across technical issues. Video feature works 1 out of 10 times MAYBE. Most of my therapy sessions have been over the phone which is not effective at all. The only reason I continue to use it is because it’s paid for with my tuition on the grad school I am attending. I don’t have other insurance so beggars can’t be choosers. I’ve sent so many messages to the help department and they can’t seem to fix anything. No improvement in any of the issues I’ve encountered in the last 1.5 years. Baffling. Desktop info doesn’t match app info. Appointment times show incorrectly. If you are looking to pay to get service- stay away from this app/company.
- Update
It’s been over two years - the app has gotten worse. Still using cause it’s free through grad school.
Majority of the time app doesn’t even work. Freezes. Doesn’t allow appointments to be made over video (often chooses phone as default). Both desktop and app versions are extremely frustrating and 90% of the time do not work. Despite countleee troubleshooting emails I’ve sent - nothing has improved.
- Update
It’s been over two years - the app has gotten worse. Still using cause it’s free through grad school.
Majority of the time app doesn’t even work. Freezes. Doesn’t allow appointments to be made over video (often chooses phone as default). Both desktop and app versions are extremely frustrating and 90% of the time do not work. Despite countleee troubleshooting emails I’ve sent - nothing has improved.
Show less
Confusing Overall
Son needed to see a dr. No information on how to request a visit for him if under 18. Learned the primary insurance holder has to create an account first which would have been helpful to know prior to creating the spouse (mother) account. After completing info, says to go to waiting room. Get a call and says dr is there but we had app open to screen and nothing happened. Get a text asking if I still needed dr. And had to wait again. Next dr joins with message saying he’s reviewing medical records. Dr never joined, no text or email like it said I would get, just cancelled visit. 3rd time had to start over…next dr joins..finally works. Visit was fine, confirmed what we were thinking, but seemed irritated if we asked a question. Didn’t really ask about medical history, current meds, etc. it was more or less - looks like this and sent an Rx over to pharmacy. Now can’t find any info on Rx called in or details. Visit info under my son produces error. Messages from dr. Just says to f/u in 4 days if not better. No email info. Whole app and process is frustrating. Used telehealth in past and this one is not worth the time or frustration.
Show less
Well. The features are nice, but..
I use this app to talk with my therapist and although I love how the app is SUPPOSED to function… it doesn’t function well. I’m ALWAYS having issues and the professionals do too. The app won’t let me view my messages half the time or buffers out and just closes the app completely. I wish there was some sort of chat function on it too. This way, in this case my therapist, can contact me through the chat about how she’s having some technical difficulties and can’t get to me. Or vise versa. The video portion is horrendous on the app as well. Never connects me. And I even have issues through the browser sometimes. No. It’s not my internet.
That being said, I love the apps features and being able to schedule appointments/ finding the appropriate things for whatever I need. I just really wish it was updated to fix a lot of the bugs on there.
That being said, I love the apps features and being able to schedule appointments/ finding the appropriate things for whatever I need. I just really wish it was updated to fix a lot of the bugs on there.
Show less
Must have for parents
You wouldn’t believe how often I use this with myself and for my kids. My favorite use is when my kids’ daycare requires a doctors note. This saves me time and money when I would otherwise not go to the doctor. The doctors we have spoken with are very helpful. They have been particularly good when I don’t know if I should see a doctor. While they can not diagnose an ear infection in a baby, they will call in antibiotics if your older kiddos complain of ear pain. They have diagnosed allergic reactions and skin irritations. I love knowing I can call a professional at my convenience without waiting for my primary care physician to open or have availability. A godsend for a working mom.
Show less
App and Website don’t work
This app doesn’t work. I had a visit with a doctor and the app just kept pulling up errors when I clicked on the link to join. I had to eventually go to the website where I was met with a bunch of other errors. Finally got it to work but the doctor said I was “showing up twice” but I only had it pulled up on my computer screen in one tab and it was completely closed on my phone. Then I had another meeting a month later and the app won’t give me access. Anything I clicked on I got a pop up saying there was an error and told me to call support. Called support and they told me I have the wrong number and they are with Teladoc and can’t help HealthiestYou. I tried resetting my password and never got an email (checked my spam a million times) and the email I entered was correct. I have never struggled with an app like I have with this one.
Show less
If it wasn't free, I'd be FRUSTRATED. So slowwwwww.
I get mental health services for free through my college university, so for that reason it's great. I like how u can change therapists on your own without having to confront your therapist. Like any therapy, it took many times of trial and error to find the therapist that was right for me.
BUT the app itself is AWFULLY SLOWWWW. And i hate that i can't schedule "recurring appointments". It pretty much makes me go through the entire process of signing up for everyyy singleee appointment i make. Plus, the default setting is a phone session, instead of video session, so i find myself accidentally leaving it on the "phone session" setting and having to cancel and restart the entire process over again. And. Again. Whyy is the app so slowww??
BUT the app itself is AWFULLY SLOWWWW. And i hate that i can't schedule "recurring appointments". It pretty much makes me go through the entire process of signing up for everyyy singleee appointment i make. Plus, the default setting is a phone session, instead of video session, so i find myself accidentally leaving it on the "phone session" setting and having to cancel and restart the entire process over again. And. Again. Whyy is the app so slowww??
Show less
So convenient
I needed to be seen, and my primary care physician was unavailable so my only other option was urgent care. In the past urgent care can take anywhere from 1 to 8 hours. I had a phone appointment that lasted maybe five minutes and he addressed all of my concerns and was able to help me. Extremely convenient, time-saving, and very much appreciated.
Show less
Very Happy
This app has saved me so much time and headache. There is nothing worse than waking up on a workday, and not knowing if you should go in or not. This app saves a trip to the urgent care or the primary care which usually takes hours. Don’t get me wrong, this app does not replace your primary care or the emergency room, but it certainly helps when not feeling well due to a sore throat or flu like symptoms.
Show less
Locked out and signed out
Spoke to two reps and haven't been able to resolve my issue with the app. I am repeatedly signed out for a duplicate login on another device. I have already tried updating the app and resetting my password but still unable to remain logged into the app.
Alert message before I’m logged out says, “Duplicate Login: your session has ended because you are logged into your account on another device.”
A user should have the ability to log out the other sessions with the current device they’re using. I bought a new phone a couple months back and haven’t tried logging into the app until yesterday. Please fix this! Thanks.
Alert message before I’m logged out says, “Duplicate Login: your session has ended because you are logged into your account on another device.”
A user should have the ability to log out the other sessions with the current device they’re using. I bought a new phone a couple months back and haven’t tried logging into the app until yesterday. Please fix this! Thanks.
Show less
