Leave a Review Stripe Dashboard
Don’t do it!
Took over six months to resolve the issue that involves $360 that I didn’t know was in a Stripe account.I use the Invoice app to do transactions and stripe was a middleman for money transactions and transferral of deposits. Stripe set on $360 for six months and didn’t let me know that this money was available to me. When I tried to challenge and get the money sent to my account they came up with a lot of excuses why I had to verify who I was in my business and what I was doing in order to receive my funds. It took me to contact a lawyer and contact the Kansas City prosecutor office to see that this was a fraudulent procedure within their department. When I inform stripe of their error they quickly addressed the issue and reimbursed my $360 back to my bank account.
I would avoid this company at all cost.Show less*%#{]
Lack of customer service
Stripe has the most misleading website!
1° NO PROMPT CUSTOMER SERVICE
If you have any issue with them there is NO phone number to call only via email or you leave their number and they will call in 30mins later in a drop call where your phone will ring one and drop out leaving with no time to answer although the website say 3mins.
2° FAST PAYMENT DOESNT EXIST
Took me 30days to have the funds in my stripe account and even after talking to 2 differents customer service team member still haven’t receive my money in my bank account and they said it’s because I haven’t provided an website or instagram account of my business WHEN IM A SOLO TRADER AND I DO NOT HAVE ONE
3° UNTRAINED STUFF
People answering answering by the standard Q&A from the website so if you have any questions that isn’t in the website Q&A they don’t know the answer
Ok platforms but the updates haven’t been updated on theirs Q&A so isn’t a very straight forward system as you read things and nothing alignes with what is written in the websiteShow lessAnother subscription 🤦🏻♀️
Developer Response
Hi there. We are incredibly sorry that your experience with support was less than optimal. We have taken note of how your case was dealt with and have passed your feedback on. In case you still need assistance with your issue. Please feel free to reach out to us directly at heretohelp@stripe.com using the same email address associated with your Stripe account.Small Businesses owner
I really would love to give the app five stars. The reason I’m not giving five stars it’s very simple very direct. There’s no one that you can reach out to and speak with in real time when you’re having any type of a money situation with your account. For example,
I tried to transfer money from a client to my business account and it wouldn’t go through. I needed those funds to secure the material for the quote that I had given. It took someone until the next day to respond via email. And in all honesty, I don’t even feel that my question was answered. Although,
I appreciate they just transferred the money on my behalf. It would be really nice to have a way to communicate with someone especially for the amount of money that I’m paying for the service.
The platform that I am using will be launching their own debit credit card payment service. I may be inclined to give them a try. I absolutely have to close with other than that. This is a phenomenal service.Show lessShelleys Hubby
Update to my previous great review
Was told today out of nowhere Stripe can’t support my business going forward as it’s high risk. It’s digital products for finance and credit. No risk, everyone knows what they’re getting. It’s instant and lifetime access to whatever information they purchase. After being told Stripe can’t support my business I was told everyone will be refunded. This means people have lifetime access to my digital products for free. All the support options are unavailable other than send an email which I’ve done but for the most part I’m now a sitting duck and have sold products for zero profit. This is worse than the nonsense I had at PayPal and even though I was having to wait a week for my money to pay out I was ok with that cause the process seemed so easy. Guess it was too good to be trueShow lessNo1dollface
STRIPE, YOU ARE THE WORST APP. You are making me lose my business.
If you don't want your small business to go bankrupt, don't use this app. I am a Latin woman with a small business that I started 1 year ago with a lot of effort, and sacrifice and thanks to this app I am loosing my business and 3 weeks late with no payment. 3 weeks and half ago I opened my account with Stripe, because I thought it was safe for me and my clients. And it's already been 3 weeks that I haven't been able to pay my business or personal expenses because they are apparently verifying my business when I've sent them all kinds of documentation, screenshots of chats with clients, even a small commercial I did for my business and still they tell me that they cannot verify my business. This is arbitrary and I feel discriminated for being a Latina, a small business and even for being a woman who runs a business. No one from Stripe helps me and I have emailed all Stripe emails and they just tell me that their team is working to verify my business, like if I am illegal or a drug dealer. Wow!!! I am shocked to see how bad is this company. I believe they just say that to use your money to get paid interests and they just take advantage that you have a small business. Please Stripe, do not withhold my money, it’s the money for a service I have provided and I really need it.Show lessJe y Jo
Developer Response
We're very sorry to hear about all of the continued trouble—that's not the experience we strive to provide. Could you please send an email to heretohelp@stripe.com? We'd like to take a look at your account as soon as possible and see how we can help. Thank you.DO NOT USE THEM
I am selling campervan fitting out service My costumer wanted to pay deposits so I could order his equipment and start on the project But guess what it took 12days for me to get the money that I could’ve have in matter of hours with a normal bank app transfer Then they charged me 75$ on 3500$ transfer It is absolute horror to be embarrassed in front of your clients while you try to survive in a new business Rubbish serviceShow lessShashuli
Developer Response
Hi there — thanks for your feedback. Processing fees are split between Stripe, card networks and banks. And a large portion of that fee is sent to them. However, we're always working to improve the experience for our users, and your feedback is a very important part of that process.Fraud
I originally sold a few things through Facebook all of the buyers had received the items and the money had been sent to Stripe. (The orders were completed on Facebook and we had both left reviews).
I logged into Stripe for the first time I tried to collect my money than later found out from other fellow people that I would have to wait months for my money (they where right) , I kept on coming back to my account every couple of weeks but still was unable to collect anything.
it has now been around six months we are now in October and this happened in March all the money was refunded back to the buyers for no reason at all, I am absolutely gutted as there was over £100 in this account. I ended up finding a report to the police for fraud luckily enough they are keeping an eye on the situation and looking out for more reports but I will not be getting my money back , this app has so many good reviews but it’s rather you will have a good experience are a bad experience, I would recommend just using PayPalShow lesslayla walsh
Developer Response
Hi Layla, We are very sorry for your experience with us and would like to check this for you. Can you email us at heretohelp@stripe.com with the subject line "iOS review + your name"?Good Overall
Stripe is very easy to use & customer friendly. Payments have always come in on time, no quibbles (so far).
User options on the app is somewhat limited but desktop version is sharp & has everything you need.Blathcliath
Developer Response
Hi there—we appreciate the nice and honest review.Discriminatory (i do not recommend them)
Im puertorican, we have little to no payment apps options here. A artist recommended me stripe, i made the account, finished it a few weeks later- 1 hour or so later that day(august 13), my account is blocked. Apparently after being reviewed they decided i was a crowdfund, when im just another artist like so many other who use it. After around 4 to 6 emails, i gave up, they didn't change their mind and i went ahead and deleted the account instead of waiting for the 24 days. (August 26) I go on twitter and guess what! Another artist had the same issue! But surprise, their issue was resolved!! What difference did we had professionally? Nothing, we both used kofi, we both draw digitally, we even are stinky furries. There is one difference tho, he's white and im not. I don't want the acc back, i want EVERYONE ELSE TO KNOW HOW DISCRIMINATORY AND INJUST THEY ARE!! Either all or none. There are more than just a few artist using stripe, aren't they crowdfunding too? Why was that artist, who also used the Kofi link on their business account, resolved but mine wasn't?? If y'all don't want to be called racist, discriminatory, then judge everyone equally. I do not recommend them.Show lessSkyKidKronyum
Developer Response
Hi there, we are very sorry for the experience you had with us, and we'd like to let you know that we take this kind of complaint very seriously. We want to review your account and business again. Could you please email us heretohelp@stripe.com with the subject line "iOS App Review"?Will hold your funds for weeks
I disabled Stripe after 3 weeks of asking them to release my payouts with no explanation as to why my funds from my services are being held. I provided them my company’s EIN and LLC documentation 3 weeks ago and they still have not released my payout. I have sent emails almost everyday and no one can give me a reason to why they are holding my funds. All they tell me is my account is being reviewed and I should receive payout in 2 business days and it’s been 3 weeks and they are still holding my money. If you’re a new business and need your funds from sales to maintain your business don’t use Stripe…go with Square they release my funds the next business day with no fees!!!Show lessThey deserve a Zero
