Leave a Review Stripe Dashboard
HORRENDOUS Customer Service and Company
Let me start by saying this - I've absolutely loved using Stripe for my Real Estate Media business the past 1.5 Years. I've had no issues up until now. Randomly, in the middle of the night, after 1.5 years of loyal, non-problematic service to them, they immediately shut down my account, as they assumed my business was too "high risk" for them. I'm a Real Estate Photographer providing a service; since when was photography a "high risk" business model? I've had over 300+ transactions with absolutely zero chargebacks over 1.5 years and they see me a "high risk" customer? What a clown show joke of a company. They have completely shafted me and my business overnight and they WILL do the same to you. Business owners BEWARE.Show lessitsmichaeeeel
HORRIBLE
App barely works, it’s ONLY good for in person sales with a credit card. Any other type of payment will be held for MONTHS. They have held my payments while trying to “VERIFY” my website. My website is through a 3rd party website market and they couldn’t verify me for over 2 months now. People in there business keep dropping the ball and they have a HORRIBLE customer service system. The average response time from customer service was about 1-2 WEEKS !!! At this point they’ve LOST me more money than they’ve help me make. I can’t even move forward making sales because they keep putting my case on the back burner saying “we’ll get back to you” but then ONLY reach out with a email saying “your case has been resolved” when it NEVER was.
This company is horrible and their THEIFS!!!!Show lessYoungSanAntonio
A difficult app to use and keep - keep clear
Ended up having to get this app to use it with Facebook Marketplace for my business. Sold a few items and got the money sent to stripe. Had to wait nearly a month for payment which is far longer than similar apps.
On top of which, they notified me there was a customer dispute - none of the customers contacted me nor did stripe say what happened - they just put my account on hold and told me to verify my phone number.
After verifying my phone number there was still nothing they could do and just closed my account and refunded.Show lessHabenlsvwnaka
Developer Response
Hi there—We're sorry to hear that you had to deal with that. Unfortunately, the card issuer has the final say and Stripe is not involved in the outcome of the dispute. We provide tips and recommendations that can help prevent disputes and fraud https://stripe.com/docs/disputes/prevention and how to respond to them: https://stripe.com/docs/disputes/respondingDO NOT USE!!!
Customer support is dismal with weeks in between emails, if they deem you high risk they will hold your funds for over 120 days before doing a pay out in case of customer dispute or refund. They won’t tell you however that they consider you high risk so you’ll have your business all set up customers ready to go you’ll be getting money you just won’t get any payouts from them essentially they asked me to work for free for four months while I cross my fingers and wish upon a star that it’ll all work out 120 days. I suddenly found myself unable to put gas in my car to even go to my clients appointments because the paycheck I was expecting them to payout to me never came and when I questioned it all of a sudden I get slapped with the you’re high risk! Never had a customer dispute no reason for them to treat me like this!Show lessExoticPets
Excellent Payment Processor 10/10
Stripe has proven to be an excellent payment processor it’s highly flexible with all the multicurrency options and everything else so frankly I can’t fault it. Previously we used UBS and Worldpay this is streets ahead and whilst not really cheaper it’s more flexible and user friendly and our clients like it plus it integrates with the eCommerce sites and invoicing system so it’s a 10/10 from me .Show lessJOHNTY-NSW
Developer Response
Hi, thank you very much for the kind words and 5-stars review. We are delighted to know that you're enjoying our services.Liars and thieves
They have caused two of my clients to cancel due to their constant delays on paying the money in to our account, we do not as a company policy purchase any materials for jobs until the money has cleared and is in our bank, I constantly get told the money WILL be in our account in no more than SEVEN DAYS, the first time took FIFTEEN DAYS, and was only paid into our bank when threatened them with legal action, but it seems they just have not learnt and do not care, this time is so far day ten and everytime we get told it will be “ tomorrow “ and then payout gets delayed by another day, the damage they have caused is irreparable and it has cost me two clients, and their fee’s are not what they promise when you sign up, IF YOU HAVE SENSE AVOID THESE THIEVES, LIARS AND COWBOYS who are not interested in your business just your moneyShow lessAll In The Wrap
Developer Response
Hi there—We completely understand that this situation is far from ideal, and we're terribly sorry for the frustration. We're always working on ways to improve to provide the best service possible. If your issue is still pending, please email us at heretohelp@stripe.com with the subject "App Store Review". We'll do our best to help there.Don’t use stripe!
First time I used stripe was the last! Customer paid through stripe services and stripe charged me a fee for processing..that’s fine but then they decided my business didn’t meet terms..not sure why at all. They wouldn’t send the payment to my bank account nor would they refund the money to the customer unless I added funds to make up the processing fee for a service they didn’t even provide! Okay! Here’s the best part! I can’t add the $7 to the account unless I Make a wire transfer from my bank to them! The wire transfer alone is $50! It’s not even worth my time to deal with but if your just starting a business and every dollar really matters I advise you to just stay away. Stripe can just keep the money! Crooks if you ask me!Show lessjstorm813
Reports are Lacking
I can’t even get a YTD comparison . They hold your money for far too long. This new feature to allow payments that fail cvc and postal codes is stupidjguyot
I got scammed the first time I used this app
Do not use this app. I sold an item on Facebook and I got asked to use Stripe for the transactions making it easier!! For who!!! It was the first time I used Stripe to collect payment. They tell you to mark the item as posted and add your tracking number which I did… then it took a week for them to release the money to my account only for them to email me a week later to say my sale was purchased via a fraudulent card and the buyer used someone else’s card… so I got stung and am out of pocket because of this stupid app. DO NOT USE….. why did their clever fraud detection systems not tell me before I posted it out!! £106 out of pocket!! Please do yourself a favour and keep well away from Stripe!!Show lessSnowQueenPurple
A really good payment platform but questionable App.
So this is my updated review, my original review is below that. I’ve been using the App now for 6 months. My updated review is more disappointment. Stripe, please use some of the profit from your $20 billion in revenues to create an app that works. More specifically, the charts are horrible. The are not correct and they are limited in options. The last couple of days the YTD don’t even have the correct revenues under the correct months. Yes I know I can use a desktop for more charts, but that’s not the point, I rely heavily on this mobile app to run my business. Please, get it together!
I really like Stipe. Their service is reliable and simple. The app works well and is straightforward in design and simple usability. My only feedback is it’s lack of reporting on the App, and what’s is there is limited. Having a year over year comparison my month would be good to show growth would be good. I don’t care about the year over prior month because the number of days are different.Show lessBillyboy99507
Developer Response
Thank you so much for sharing your feedback! We're always working on improving the app and your suggestions are really valuable.
