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Crappy service!
I’ve been using stripe for a few months now & it’s just a let down. As a business, I rely on payments. MY income takes ages to get to my bank and the dates it says it will reach me constantly changes as well the amount. I’ve now disbanded my stripe account and gone with square up. Reading other reviews that are similar to mine make me think this is something stripe needs to rectify!!Show lessBrookie1234457809865
No one else
No one else (Square, QB goPayment, CloverGo) Has been able to offer me such a simple streamlined merchant product that is user friendly and can be integrated on various platforms or as a stand alone.
There have been zero processing issues, zero customer complaints so I am happy.
The only two things I would like to see in the future are 1) for there to be Stripe Reports that are easily conducted customized and sent/downloaded. (If there is such a thing… PLEASE tell me how 😬😩. )
2) for stripe to be able to integrate further with zoho app which is where my clients are accessing the stripe payment gateway) so that I can see the invoices from zoho and the payments associated in the same Report’s. (I.e. invoice numbers (zoho) : payment transaction number (stripe) TOGETHER WITH ITEM DETAILS ETC. this would be SO helpful for P&L and bookkeeping tracking purposes. )Show lesschrissgurl
Poor, but slightly better than nothing
Provides limited financial statistics for non-admins… at 1 week, 4 weeks, month to date etc comparing current period revenue with the previous period an a line charts… but both lines of the charts are blue, and the current periods area below the line is shaded, making comparison with the previous period difficult. That everything in the app is blue to match stripes logo seems to be most important thing to the app designers. They recently added number of transactions as a new chart, but both lines are in blue as usual. And that’s about it for the app.Show lessMarcus__69
Hear from a developer 😉
I have been using Stripe for almost 3 years now. It is well documented and the most convenient to integrate that works on many e-commerce platforms. Before Stripe we were having nightmares to find a good and a reliable card processor with plenty of payment options.
Many people (business owners) complain rightfully about their fund being hold by Stripe for a while, this is happening with almost all card processors to make sure everything is legal and appropriate as there are many scammers & fraudsters attempting to engage in transaction processes. All you need to do is to monitor your account for a while and test after integration as well as make sure submitted all relevant document.
When people do not understand reasons behind delays in payments and problems they often tend to accuse the system ;) but systems are there to assist only if you provide appropriate docs, data on time and have right settings. That’s all.
It will also be great if Stripe reduce commissions a bit but they are still among the best options. Keep up the good work.Show lessGuleken
Love it
Best app for my little start up store eshopifiz
This has helped my business grow without Shopify payments, which take 5 days to come back to my bank, too time consuming, in 3 days I have my money ready to process my customers orders, the app is so easy, payments are automatically transferred out making it easy.Show lessNarIzJes
Stripe wins hands down
I have a small online business and my payment option for customers was originally Palpal. I was continually frustrated with them delaying payments due to verification etc.
I switched to Stripe - now wishing I had done this so much sooner.
The app is great and user friendly. It’s almost like set and forget. No need to go in and transfer your balance over as it’s done automatically. No additional fees if it’s a smaller amount being transferred. Fees are taken out at the time and you know exactly what you’ll receive and when. 🖤🤍🖤Show lessTownandcountrygirl
Customer support is horrid.
Second day being a strip user, ordered the hardware and tried to connect it to this app but apparently you need to call customer support in India and they can’t actually help you. Their team will help you in 2 days, maybe today but within two days.
I was coming from square and their app just works, get reader, pair with app and done. No team to help.
I then got an email telling me that stripes terminal is for developers and they gave me a list of 3rd party apps to download to take payments, excuse me what? Why wouldn’t THIS app be able to take payments ? Maybe that’s what the two day team is for.
Then I said to the guy in India that this doesn’t sit well with me so I’d like to return the $80 worth of reader and dock and just get my money back, I’ll stay with square…. Apparently I also need a team for that — a two day team.
So the customer support guy isn’t actually customer support, he’s just a buffer. So I don’t know who I talked to but it wasn’t anyone that could help me and it’s been a few hours and no one has responded back since.
I think stripe might be a scam.Show lessMichaelDevaney
Worst Invoice App I’ve ever tried
The percentages taken out, the added on fees for processing, are outrageous. Then on top of that when they mess up and back bill a customer labeling it as something the customer is unaware of, the customer disputes the claim and Stripe takes that money out of your account even though you’ve already refunded that money 3 months prior.
For context i run a paint company and completed work for a customer who accidentally paid in full in advance. Calling her back and telling her it will be several weeks before we can start, I feel more comfortable taking a small percentage and then getting the rest upon completion. So I refund her money back. That money goes out of my account within a few days. Fast forward several months and I get an email stating there’s a dispute for “product not received”.
I try and contact stripe and I get nothing but a email stating I have to fight that claim myself and hope the bank takes the evidence I have (screenshots of the customer telling me what the charges were labeled as “Masonry”, and that they’d cancel the dispute.”). Look on my bank account today and see over a 1k taken out for that dispute even though it was canceled. Plus fees and other charges added onto money ive never received. It’s a scam, I’m essentially paying for their mess up so regardless they end up making a few dollars.
Do not recommend in any way. Stay away from this invoicing service if you can. Plenty of better ones out there.Show lessJoshlyn q
Quality customer service
When I first started using stripe years ago, I was very healthy and working all the time. Now getting coronavirus pandemic pandemonium so my students aren’t returning. Schools have closed and library‘s are shut down as well. These are two venues of the many that I have performed in for 25 years or more. But nowAs a Brown American grandmother that owns a business, i’m suffering. Grants from the government aren’t happening. I’m a small business and there’s very little support besides customers. Whenever I have to reach out to customer service, you’re always available to assist me trying to keep my business afloat. I’m grateful for the corporate support. In this socially distant world, it’s hard to have personal contact with other people now. But straight manages to maintain support for all of us business owners.
PayPal is outsource customer service so it’s tricky. Thanks stripe!Show lessRobbi K
Great app and great payment provider option
Handy app to check live payments throughout the day. Option to refund directly from the app. Easy to set up. Switched to Stripe from another provider after two weeks and numerous phone calls to our previous supplier to set up web sales. One go at setting up Stripe online and 30 minutes later it was done. We haven’t looked back.Show lessHappy Stripe Customet
