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Scam - be warned do not use !
Been around in circles with this useless company .Have been waiting to be paid for 3 weeks now. Getting emails saying I need more verification, responding to these emails with more verification and then being told that my account has now been approved but still can’t accept payments. I have spent hours wasted on the phone going around in circles with them saying there putting it as a high priority and there sorting it out . I am now 3 weeks later back to square one with another email saying my account needs be verified to continue with there service . Seems stripe must just hold money for as long possible you as many people as possible . Do not use this company !Show lesswill199228
Developer Response
We're more than happy to help with this if you reach out via heretohelp@stripe.com!Disatisfaction
I had to give a partial refund to a couple of customers because they charged the wrong price. This was not possible using my previous financial service. So, I switched to stripe.I am a baby boomer and I can't tell the balance in my stripe account. I was making refunds and came up with a negative balance and stripe notified me. But the only way to increase the balance in my stripe account was to wire money from my bank which is costly and slow. I moved money immediately from my savings account to my debit account – but stripe wouldn't take it from there. It's certainly a good reminder never to have a negative balance with stripe. I put an extra four or $500 and my stripe acct Sometime ago and now I can't find it. Does that mean they sent it back to me or that it's in something that I can't find on the websiteShow less12345678910-71
small businesses beware, there’s no customer support
Update: after waiting almost a month for stripe to issue a payout I was forced to refund $3,000 to my costumers which stripe still charged me $100. I’ve spent countless hours on this worthless company. DO NOT waste your time. They don’t have any idea what they’re doing in customer support and it takes days to get any answers back.
I’ve contacted stripe multiple times, almost everyday for the last week, and I’ll get an immediate response claiming that they’re looking into why my payments aren’t going through and they’ll get back to me shortly but no one has gotten back to me yet and now my account is frozen. They claim to be looking into that too and will get back to me shortly, basically the same response for them last week. I’m a small business, stripe has 3k in payments I’m still waiting for, if you’re ok with not receiving money for weeks while not getting any answers or support to as of why then stripe might be for you. Most likely I’m going to have to refund them money and try to get paid another way which as a new business you can understand isn’t just frustrating but embarrassing. It looks bad on me for stripes poor performance.Show lesscgvdsm
Developer Response
We can take a look if you reach out via heretohelp@stripe.com.The worst payment processor
Hands down the worst payment processor I have ever dealt with. They would block your account for no apparent reason. Allow you to open the account which takes some time to clear and then when you have a problem and you get in touch with them they tell you they can’t do provide their service to your business and cut you off. They freeze accounts, delay payments, charge a huge amount of money and what you as a business owner have in the end? Abysmal, non existent support that can only be carried out via an online form. If you care about yourself, then sign up with other payment processors and save yourself some health. These goons are here to take your money and laugh all the way! Avoid!Show lessGrandcalifornia
Developer Response
We can help with this at heretohelp@stripe.com!🤝👍🏽
Truly a wonderful app , it made my customers experience seemlis*instrumentofpeaxe
They will choke your small business for no good reason
Stripe keeps it very quiet that they won’t actually release your first invoices to you for up to 14 days, and then they shift this payout date around sneakily with no notification which caused massive cash flow issues for my rapidly growing business. They’ve caused overdraft fees for me and since I don’t have the cash on hand for fulfillment, now I have angry customers that are ruining the reputation of my business. All because of Stripe refusing to communicate. I have a several hundred person Facebook group that I am finding an invoicing software for, and I thought stripe would be the one, but after this awful experience, I will ensure nobody has an account with you guys. If you take 2.9% of every transaction, you should have more than enough money to figure these issues out and stop holding small business owners who are already struggling by the neck and choking them out. Because that’s how stripe has made me feel. Do better.Show lessStephenm1431
FRAUDULENT COMPANY!!!
This company has completely failed me in trust! I’m receiving my second payment thru stripe, and it’s been held without payout pending a review of my company for over a week. I have submitted all of the information they’ve requested and payout date gets pushed back daily. This is fraud without cause. My business falls within their guidelines and i repeat they HAVE NOT shown why my account is still in review nor how long the review would take. Its very easy for stripe to accept payments from customers but im finding it’s difficult to recieve payouts AFTER stripe has taken the money from your customer. THIS IS FRAUDULENT and misleading. If youre on the fence about using stripe, take it from a start up business owner like myself and find another avenue. Maybe theyll reply to this review better than they have my unanswered emails.Show lessRandygood4
Absolute rubbish
So I signed up to this through invoice2go. If I’m honest I prefer bank transfers but thought I’d give it a go. Oh how I wish I hadn’t.
I sent a quote though invoice2go with a payment option to pay a £200 deposit with Stripe. The customer paid the deposit a month ago which I still haven’t received. After emailing stripe it’s because “I don’t qualify” and they’ve now sent the money back to my customer with “5 to 7 days”.
I’ve now had to suffer the embarrassment of contacting my customer and telling them that I now don’t qualify for stripes service and politely ask them to look out for it appearing back in their bank account so that they can now pay me by bank transfer. A month has now passed since they first sent payment.
Stripe. Either do it or don’t. Don’t take a payment and then say no. If you’d have said no straight away then fine. Don’t take payment and then say no so people have to suffer this shambolic service.
I’ve never really got why people pay companies like this commission to, in effect, get payment late. Why not get paid when the customer pays and avoid paying commission?
So, in a nutshell. It’s a BIG no from me.Show lessRichard from Leeds
Developer Response
We can take a look at this if you reach out via heretohelp@stripe.com.Client unable to make purchase from site
My client tried to make a purchase from my website through stripe and the site sent him a fraud alert on all his cards. The message from stripe told him to call customer service. He called several times and no one responded. I called stripe amd no respond. I emailed stripe twice and no respond back. My client had to make the purchase through Venmo instead for his Valentines Day Gift. This was a long stressful process and now I’m having to hand deliver a gift certificate because stripe will refuse to respond. No telling how many other clients I’m loosing on sales from no customer service response from stripe. I’m very aggravated and disappointed in this company.Show lessMetancun
Customer service not adequate for those with chronic illness/disability
Great app but concerning problem with how complicated and time consuming identity authorisation process has been. Customer service is difficult for customers with communication limitations due to chronic illness or disability and too many (6!!) different staff members got involved. It would be easier to stick to one rather than multiple that would suggest the same things without a clear resolution .Show lessChronicallyChloe
