Leave a Review AGL
Great app
Great app to check on what’s using excess power in your house. I noticed my bill shooting up only to notice it was early hours of morning (hot water service on way out) so have since switched to natural gas. Everything else we have is pretty efficient except for aircon and seeing how much it costs makes me way up whether it should be turned on or just wait for the change.
App can be delayed but at most about 3 days, which isn’t very often (usually 1-2 days)
Only down side I have is the half hourly view, which I find harder to track. Too much info leads to too much confusion. Try keeping it just hourly, keep it simple.Show lesswas keen
Developer Response
Thank you for taking the time to provide this detailed feedback! We're happy to hear that you're finding the features within our app useful. Cheers, Jayden.No service is bad service
I’ve joined AGL recently and called multiple times to try to get the app up and running and they keep promising that it’ll be working the following day but still nothing. It’ll be a very short stay with AGL if this problem isn’t fixed, AGL finally got the app up and running only to find that the data they had on it was completely wrong. We have a 5 kWh solar system backed up with a 10kwh battery with no one living in the house. Our previous energy provider had us correctly always in credit as we were feeding power into the grid every day therefore not having to buy power at all, yet whe AGL finally got the app up and running it showed that each day we were buying approximately 10kwh from the grid and selling approximately 10kwh to the grid instead of the correct reading of selling on average around 25kwh to the grid and buying none from the grid. After a few lengthy phone calls and threatening to get the Energy Ombudsman involved the app was correctly updated. We as consumers shouldn’t have to keep an eye on these providers just to make sure they are doing the right thing. AGL. One out of TenShow lessoceanliving1241
Developer Response
Hi oceanliving1241, thank you for your feedback! I'm sorry to hear that we have been unable to get things up and running for you. Our support team would like to take a look at what is going on with your account, so please get in touch with them here when you get the chance: aglener.gy/AppIssues. Cheers, Jayden.Works as advertised
Great for looking at energy sold to vs bought from the grid.Quarksta
Great but....
I love this app, being able to see what energy you’re using on a daily basis is fantastic. What’s annoying is it is usually a day behind if not two with the data and at weekend you have to wait until the following Wednesday for it to update, I don’t see why it can’t update automatically everyday. Also the bill prediction is pointless it starts low and just goes up and up until you reach the end of your quarter and although accurate at the end it is no where near for most of the quarter. Finally why once the billing period ends does the cost only show the cost of energy ? It should show the total cost of the bill so you can easily compare quarter to quarter.Show lessBulleaves
Developer Response
Thank you for your feedback Bulleaves! We'll be sure to take this on board. If you have any additional suggestions in future, we welcome you to raise them here: aglener.gy/AppFeedback.App suggestions
A lot of other companies let you view how much in credit you are with your bills Or how much in debt your owing it would be nice to see both, if this is a possible change you can add to the app will be much more convenient, I will then change my star rate to a 5josephine2719
Worst App
Do you actually pay your developers to produce crap like this??? Apple should remove this from their App Store...at least you admit it’s you and not us fir the app not working.
ZERO STARS!Albievan
Doesn't work!
Won't show my bills or energy consumption! Just says 'we are experiencing technical issues please try again later' terrible app! Sort it out.Tomcol774
Developer Response
Hi Tomcol - thank you for letting us know about this issue, and sincere apologies for the trouble caused! This should not be happening at all, and we would love to sort it out for you. To do so, could you please forward your details to us here: aglener.gy/appfeedback ? Thank you for your patience in the meantime. - Best, Jordan
