Such a poor app for such a good chain
Terrible app. Difficult to use. Keeps crashing.
Jailbroken phone?!
I enjoyed the app when it worked, but now it’s only says that my phone is “jailbroken”… no, no my phone is not. Seems like something that should be addressed seeing that many are having this issue. And yes, I have uninstalled and reinstalled the app.
Doesn't work on Apple Silicon Macs
This app thinks I am on a jailbroken device, I am using an Apple Silicon Mac, please fix this!
Had to delete app
Please fix your app. It was driving us nuts constantly requesting to connect to our Bluetooth (which we leave off most of the time). There should be an option to say no thanks and never be bothered again… requesting access multiple times a day forced us to delete your app. :(
Good with some issues
I love that I can directly chat with the concierge team. But this is my third time staying in this Four Seasons (San Francisco Embarcadero) and the in-room dining menu has never worked in the app. Each time, I have to ask for dining options over chat which is bothersome rather than having time to peruse the menu
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Even the small things don’t work
I am staying at the Four Seasons Oahu at Ko Olina resort as I write this.
Getting the app registered and able to see my reservation required an hour and help from the front desk.
Multiple attempts to order room service from the app, each taking non-trivial time, all failed with the instructions to “Please chat with us to complete your order.”
Chat seems to initially work, but either it lost connection quietly, or the person or AI on the other side just stopped responding. I waited 35 minutes for a follow up response before giving up.
Enjoy the app if you enjoy exercises in frustration and futility.
Getting the app registered and able to see my reservation required an hour and help from the front desk.
Multiple attempts to order room service from the app, each taking non-trivial time, all failed with the instructions to “Please chat with us to complete your order.”
Chat seems to initially work, but either it lost connection quietly, or the person or AI on the other side just stopped responding. I waited 35 minutes for a follow up response before giving up.
Enjoy the app if you enjoy exercises in frustration and futility.
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Functional if promiscuous
Basic functions work. Could be smoother. Keeps pestering for Bluetooth permissions. Not sure if that pestering balances the convenience of an app.
Ditch this Company
Don’t waste your time. Absolutely done with the four seasons as a whole. The app is terrible, the service also terrible, the food is equally as terrible. But the prices? Astronomical! If you want cafeteria food but pay stadium prices for them to bring it to you cold, then this is the place for you.
Bluetooth issue
Please stop asking to use Bluetooth!
App Doesn’t Work
The app thinks my phone is jailbroken and won’t even boot… it’s not. Completely useless during my stay!
