Leave a Review NextGen Mobile Solutions
Buggy
When you log in, you get a blank blue screen (although it’s a nice shade of blue, thus thus the 2 star rating). You have to uninstall then reinstall it every one or two weeks if you want it to work.Carl Kasselvania
Developer Response
Hi Carl...thanks for this information. We did recently run into some Log In issues which was causing reinstalls to be more frequently needed as described, which we had hoped was resolved with the update to 10.1.2 build. If you are still having to uninstall/reinstall please reach out to me so I can troubleshoot with you. hflood@nextgen.comFrustrating product
We have a broken product because of our custom environment and our lack of leadership to follow change control - so this product is what it is for us… but this review is mor for the support we’re receiving than anything else at this point. Why have a “send diagnostic/logs” option if you’re still making my providers do all the troubleshooting work and jumping through hoops???Show lessPerfectdark88
Developer Response
I am sorry the support has been less than expected. The app diagnostics/logs only show our engineering team so much that has happened, requiring us to try other troubleshooting sometimes. If you would like to talk more about how we can improve this experience, please email me at hflood@nextgen.com.Mobile better then desktop
The Mobile version is far superior to the desktop version which rarely gets any good updates.Doctor ENT
Developer Response
Thank you so much for this awesome review!Unstable
Of all the Apps I’ve used in my lifetime this one is the most unstable. I have to delete and reload several times a week. Sometimes twice in a day. It is slow and sometimes the functions don’t appear and when they do they are slow despite strong WiFi connection. Just all around very disappointingGazoo89
Developer Response
Please update the Mobile application. We released a Hotfix to help remedy your issues and need to do reinstalls. If you are still having a hard time or have issues with mobile, feel free to email me at hflood@nextgen.com so I can help troubleshoot.What were you thinking?
I need to use it multiple times a day, and besides being slow ,annoying and incomplete data wise, it also tends to not load often and repeatedlyppoiiiuttgfddfffg
Developer Response
Please update the Mobile application. We released a Hotfix to help remedy your issues. If you still are having issues or concerns, please feel free to email me at hflood@nextgen.com and I will help troubleshoot.App keeps timing out.
After ending pin the screen goes blank and then won't log in. If I delete the entire app and redownload it works for 2 days and then same
Issue.BMWDriver123123
Developer Response
Hello BMWDriver123123- we are currently working to resolve this issue and will be releasing a hotfix asap to remedy.You can’t see a schedule
Even if you select the “resource” it won’t show the schedule and shows “no resource” selected. Pretty useless to look at a schedule away from the office.NextGen mobile user
Developer Response
Hi NextGen mobile user- I'm sorry the app is not displaying the schedule for you properly, the schedule should be showing if a resource has been selected. I would love the opportunity to troubleshoot with you, please email me at hflood@nextgen.com and we can work to resolve this.Search option
It’s almost impossible to find my patients using the search option. It was much better before the update.Stephen C Merrell
Developer Response
Thank you for this feedback. I will be emailing you to troubleshoot.Too slow
I cannot get anything to upload! If it worked fast and accurately it would be a great app!sfw75
Developer Response
Hi sfw75, I am so sorry that the app is behaving that way. I would love the opportunity to troubleshoot for you as many things could cause the app to be slow, like the need for an NG API or ExpressLink update. If you would email me at hflood@nextgen.com, I can take a look at your user and get engineering to evaluate. Looking forward to hearing from you so I can improve your mobile experience. Thank youApp crashing
Since updating to the newest version, I am getting very frequent app crashing. Usually right after the app launches. Sometimes after trying to run D2D. Have restarted phone several times. Phone is otherwise updated. On iPhone 15 pro max. Please fix reliability.INT3LLIGENCE
Developer Response
I would really appreciate the opportunity to troubleshoot your app crashes. If you would send me an email at hflood@nextgen.com with your user information & clinic, then send in your diagnostics from the app (Settings module, scroll to bottom, Send diagnostics) I will have the engineering team take a look immediately. We apologize for the way mobile is behaving.
